Everything, literally. Every detail, every staff member, every minute we spent was without flaw. Blown away. If you want big, bold, brash, in your face luxury then this isn't it. This is the sort of timeless, elegant, classy luxury that come with years of practice and refinement. It can't be manufactured or bought, it comes naturally. Hands down, best hotel we've ever had the pleasure to stay in. Everyone we dealt with was exceptional. From the arrival, getting in to the quaint lift to reception, being greeted by name. A million sweet little touches! I'd just like to re-emphasise how good the staff were - from the guys at breakfast who made every morning special, through to the reception, cleaners, porters - everyone made this the best of hotel ever!