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Property Highlights

Free WiFi

Places of Interest:

Ponte Vecchio (0.1 miles) Piazza della Signoria (0.2 miles) Palazzo Vecchio (0.2 miles)
Show map Hotel Hermitage

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Newest reviews for Hotel Hermitage

  • Janet
      United Kingdom
    August 24, 2014

    This small hotel is situated almost next to the Ponte Vecchio and although my friend and I didn't arrive till almost 10pm, receeption was very welcoming and helpful. I can't recommend it highly enough to anyone who just wants a small hotel at the centre of things. The beautiful roof terrace was a lovely place for breakfast or a drink among the rooftops of Florence

    10

  • Alexey
      Russia
    August 21, 2014

    Location, 3 minute walk to Uffizi gallery, windows to the quiet street

    8.8

  • Diana
      United States of America
    August 15, 2014

    Great location. The hotel felt very safe. The hotel had a very pleasant overall feel. I would definitely come back and stay here again.

    The wifi was a bit unreliable, probably because I was on one of the outermost rooms, because when I stood by the door in the hallway is when it would work the best. The toilet worked, but was very difficult to flush and although I made them aware of this, it did not get fixed during my stay.

    9.2

  • Miles
      United Kingdom
    August 9, 2014

    The staff were extremely helpful and knowledgeable and the proximity to the Ponte Vecchio was a bonus. The Hermitage was recommended to us by a friend and it was our favourite hotel on our Italian tour.

    Too many birds interrupting the breakfast on the roof terrace!

    9.6

  • Joanne
      Saudi Arabia
    August 5, 2014

    The location doesn't get better, Rooms are beautifully decorated and the bathroom is huge!

    8.3

  • Lucy
      United Kingdom
    July 29, 2014

    Location

    9.6

  • Ann
      South Africa
    July 29, 2014

    Wonderful situation, right on the Arno, and within walking distance of many of the major attractions. Wonderful roof terrace with stunning views, open for use at any time. The breakfast room and lounge were also beautiful, with great views. The staff were friendly and helpful, the breakfasts excellent and the rooms comfortable, tastefully decorated, quiet and clean. I can't imagine finding a better place to stay!

    10

  • Roman
      Slovakia
    July 28, 2014

    Friendly and helpfull staff Very good location

    Low comfort of sleep Very poor breakfast Very high prices Smell inside the room The elevator - small and slow

    5.8

  • Marie
      United States of America
    July 25, 2014

    The good service and friendliness of the staff.

    9.6

  • Matthew
      United States of America
    July 24, 2014

    The location was ideal in the fact that we could walk to everything in Florence. Breakfast was very good and the staff was attentive and helpful. We had a great experience here and would certainly recommend it to other travelers.

    The paint over this shower was cracking. That said, the shower was fantastic!

    8.8

  • Anonymous
      United Kingdom
    July 16, 2014

    The young female receptionist was exceptionally helpful. Always friendly and cheerful going out of her way to recommend and book restaurants for us and print off train timetables. The rest of the staff were courteous and very efficient.

    9.2

  • Rong
      China
    July 11, 2014

    位置还行

    Terrible bathroom and service attitude! We stay in this hotel for 2 nights, it is not a cheap one but it is not worthy for the price. In the first night, there is no hot water in the bath room and in the second night, it is the same. We asking for help and one guy just walk in and tried for a long time, still no hot water. When he wants to just go away and say nothing. I asked him will he come back again, he said he will off duty at 11:00.it is quiet ridiculers, so I contact receptionist, they told me we can use a public bathroom, I said no, then they bring another room’s key to us, the not water in the second bathroom flew for 5 minutes, then…COLD! We have to contact the receptionist again, they even complain us “Why don’t complain yesterday?” It seems that it is us should be blamed! I told her:”Because we are tolerant.”So they do nothing for us, I have to take cold bath for 2 night, well, I mean every night when we stay in this hotel. The bonus show was happened in the morning we leave. The receptionist denied everything in front of my face. This lady Jolanda, told me she has been working for this hotel for 23 years, this kind of problem never happened……Well, I do not care about the long history and the bad situation for the water system, you can call it antique, you can lying and denying but the fact is fact the problem is problem, all I need is a hot water bath. I think this is basic service a hotel should provide to their guest, if you can not provide that, at lease a “sorry” is necessary, maybe, I asked too much to this OLD hotel. Made a mistake or even have a broken-down hot water system is not a disaster, but lying is! By the way, the roof garden is lovely, but it is not worth for the whole price we paid.

    3.8

  • Desley
      Australia
    July 6, 2014

    The staff were all very friendly and helpful. Above and beyond. They remembered who I was, what language I spoke, and even to check when they printed out stuff for me that didn't make sense.

    I would've liked more choice for breakfast

    9.6

  • Herman
      South Africa
    June 30, 2014

    The staff were all very helpful and friendly. The breakfast is excellent

    At times becomes quite noisy if you left your window open

    9.6

  • Joyce
      United States of America
    June 28, 2014

    The hotel feels more like a B&B than a big city hotel in that the common rooms are cozy and inviting and the roof top terrace adds an extra dimension. The bathroom in our room was very spacious with lots of room to put toilet articles. The sleeping area, though a touch small, was more than adequate. The hotel staff are all very helpful and accommodating. We were very pleased with our stay at the Hotel Hermitage.

    Truly cannot think of anything that I didn't like!

    10

  • Gary
      United States of America
    June 18, 2014

    Location, Friendliness of Staff, Roof top, breakfast,

    Would have liked a chair in the room versus a stool.

    9.6

  • James
      United States of America
    June 18, 2014

    It felt so homey and the rooftop terrace was beautiful. The front desk staff were so helpful and accommodating. This hotel is a diamond in the rough.

    A little cramped in areas.

    9.2

  • Anonymous
      United States of America
    June 5, 2014

    The location, upstairs lounge room and outside deck were great

    Our room was not adequately cleaned. This was a big problem for us.

    6.3

  • John
      Italy
    May 29, 2014

    Location was perfect. Easy walking distance to everything we wanted to see. The breakfast in the dining room was a great way to kick off the day. The bus from SMN train station picks up and delivers right in front of the hotel!

    9.6

  • Jieun
      South Korea
    May 28, 2014

    location

    8.8

  • Silvia
      United States of America
    May 28, 2014

    The bed was too hard. I was not able to post any pictures of my trip.the Wi-Fi was not GOOD.

    7.1

  • Patricia
      United States of America
    May 27, 2014

    LOCATION WAS THE BEST, ON THE PONTE VECCHIO! The hotel is very clean, well managed, friendly, "can do" attitude for everything, great beds & shower/baths. Terrific breakfast and amazingly beautiful roof-top for breakfast, cocktails or to read/write.

    Nothing

    10

  • Francesca
      United States of America
    May 26, 2014

    location, charming and staff are very pleasant and kind.

    noise from the club next door

    10

  • Kristina
      Sweden
    May 25, 2014

    Charming hotel close to the cultural sites. Lovely roof terrace for breakfast or coffe. Nice and caring staff.

    8.3

  • Amanda
      United States of America
    May 23, 2014

    The location was perfect - right on the Ponte Vecchio. Also, the rooftop terrace was great! Definitely the best feature of the hotel.

    Unfortunately, the room itself was pretty disappointing. The bed was extremely firm and uncomfortable, with very few pillows and blankets. The walls were paper thin - one night we even heard the neighbor snoring. We were up every day at the crack of dawn because it was so loud outside. A lot of money for a generally unpleasant hotel.

    5.8

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