Hotel Home  

Nothing- this hotel ruined our experience of Florence and has given us nothing but bad memories of the city.

Where do we start? First the staff denied receiving a reservation from booking.com and it was only when I produced a confiation printout that they started preparing a room for us- very stressful after a long journey to get there. The "superior" double room looked into an alley way & was tiny; only thing that was superior about it was white linen. The towels provided could be best described as something you'd dry your dishes with; when asked for proper towels was told there were none but when we snuck up to the 4th floor, the maid had left the linen closet open so we helped ourselves to fluffy white towels clearly meant for guests staying in the suites. Although soft drinks/water from the mini bar were supposed to be replenished daily, this was done only once, same with soaps etc. At breakfast it took over 30 minutes & asking the staff twice before we could get a coffee. The final straw came when we asked about the roof top jacuzzi complete with views as advertised on booking.com; was told we needed to reserve a time and pay an additional €200 to use it.

Location and comfort. The hotel is in the city centre (Florence is a small city), perfectly located. (10 minutes walking to Piazza Della Signoria both on the river side or by the cosy streets). The hotel is like the pictures :a boutique hotel where everything is white, modern and clean with attention to the details. Breakfast is really good with a wide range of pastries, biscuits, fresh fruit, yogurt.

Nothing! everything is perfect and even my picky mum liked it!

The staff were all cheerful and helpful young people. The room and bathroom were modern, comfortable and clean. The location is very good, close to the river and a park, walking distance from the center of Florence and the museums. And to top it all, the hotel provides free bikes! I started with a 3-day stay and decided to stay on 3 more days.

Management+staff extremely friendly +helpful, thr design is lovely and so is the area.My suggestion is to have radiators in the bathroom for hot towels, a shower which has a full closing door.(Ours had a gap, the width of a person),extra blankets or a quilt and a less noisy heating systemin the room

This was our first time staying at Hotel Home. The hotel is very pretty, comfortable, and was conveniently located for our purposes. The breakfast was very good, and well-presented. I particularly liked the fresh, elegant design of the hotel, and the comfortable bed with crisp white linens. I also appreciated the thoughtful afternoon snacks that were provided. It is difficult to find a moderately priced hotel in Florence that offers as much -- however, we benefited from a special price offer on one of the hotel websites. We visit Florence often, and I would like to stay at the hotel again on our next visit.

(1) The mini-bar in the room only contained water and a soft drink. (2) I would have appreciated some more toiletries in the bathroom; but I noted that the bath gel that was provided was a nice quality. (3) The hotel staff were professional and polite. However, if I had been visiting Firenze for the first time as a tourist, I believe I would have liked to have seen more evidence of the famous Italian charm and warmth.

The friendly and hospitable staff. The room was very modern and well designed. We lived the decor and fresh breakfast.

friently staff, good location florence is a small city, we love bicycles that hotel serve free of charge. Nice design rooms and whole hotel. I want to go back now:))

Very delay internet services, printer was broken

The service was excellent and staff very friendly. The room was very clean and within walking distance of the Florence center. The breakfast buffet was delicious and just right to start the day.

Beautifully furnished, nice clean rooms, free mini-bar and free wi-fi!!! Close to tourist attractions, Great buffet breakfast.

Beds in italy are hard. Little bit uncomfortable- thank christ for the soft pillows!

The whole 'look' of the hotel is beautiful. Minimalist. Modern. Chic. It is what initially attracted me to it and I certainly did not leave visually disappointed. The bed was amazingly comfortable. The breakfast was quite good as well.

The staff was quite rude. In fact, very rude. They made a mistake with my booking, denied it, and then failed to apologize for it. And, while fixing the problem, were quite resentful. (I did not dramatize the situation at all so I don't really see what the problem was... And it was in fact their mistake.) The rest of my stay was followed with cold greetings. But, having said that, the hotel is quite good as long as your interaction with the staff remains to a minimum. ...........Also.... The floor is the room was quite dirty.

The location was excellent and the design very fresh and interesting. I would actually love to know where I could get the big white plaster flowers that served as handles on the closet and on the ceiling... Will recommend to friends and hopefully comme back soon.

Beautiful and trendy design

When showering, the whole bathroom gets wet.

Staff, Design, and consumables.