Hotel Home  

Nothing- this hotel ruined our experience of Florence and has given us nothing but bad memories of the city.

Where do we start? First the staff denied receiving a reservation from booking.com and it was only when I produced a confiation printout that they started preparing a room for us- very stressful after a long journey to get there. The "superior" double room looked into an alley way & was tiny; only thing that was superior about it was white linen. The towels provided could be best described as something you'd dry your dishes with; when asked for proper towels was told there were none but when we snuck up to the 4th floor, the maid had left the linen closet open so we helped ourselves to fluffy white towels clearly meant for guests staying in the suites. Although soft drinks/water from the mini bar were supposed to be replenished daily, this was done only once, same with soaps etc. At breakfast it took over 30 minutes & asking the staff twice before we could get a coffee. The final straw came when we asked about the roof top jacuzzi complete with views as advertised on booking.com; was told we needed to reserve a time and pay an additional €200 to use it.

Beautiful and trendy design

When showering, the whole bathroom gets wet.

This was our first time staying at Hotel Home. The hotel is very pretty, comfortable, and was conveniently located for our purposes. The breakfast was very good, and well-presented. I particularly liked the fresh, elegant design of the hotel, and the comfortable bed with crisp white linens. I also appreciated the thoughtful afternoon snacks that were provided. It is difficult to find a moderately priced hotel in Florence that offers as much -- however, we benefited from a special price offer on one of the hotel websites. We visit Florence often, and I would like to stay at the hotel again on our next visit.

(1) The mini-bar in the room only contained water and a soft drink. (2) I would have appreciated some more toiletries in the bathroom; but I noted that the bath gel that was provided was a nice quality. (3) The hotel staff were professional and polite. However, if I had been visiting Firenze for the first time as a tourist, I believe I would have liked to have seen more evidence of the famous Italian charm and warmth.

I liked the food table at the reception, I have never seen such a thing and it was really nice. The rooms are beutiful.

I didn't like the bathroom, the shower which the water go out of it and spread all over. Breakfast was not good, not the eggs and not anything cooked.

Beautiful hotel. The design, upkeep and quiet make this a very comfortable place to stay. The bed is comfortable, with great pillows - 4 pillows and 2 of them down - very rare in Europe. Breakfast is great, plenty of offerings from healthy to indulgent, including fresh fruit. The staff is very nice. Everything is kept clean. There is a tiny gym and the equipment is new. It would be even better if they had water and towels down there, and if they could somehow find a space to put in a set of dumbbells, it would be really great.

The location is not so great, about 20 minutes walk to Ponte Vecchio, but I guess that's the trade off for such a nice place to stay at a reasonable price.

The interior design of public spaces and room is just astonishing! It's a pleasure just to stay inside of hotel, relax, enjoy the looks of it, play billiards... The breakfast is good and the staff is professional. Free bike rental is a nice addition.

We got a "flash deal" for a very good price for the room; that's why we choose this hotel. Normal prices are very high and a too expensive.

friently staff, good location florence is a small city, we love bicycles that hotel serve free of charge. Nice design rooms and whole hotel. I want to go back now:))

Very delay internet services, printer was broken

I liked the design.

The water in my bathroom was brown, as I am guessing the pipework is rusty. I asked the staff to sort it out twice, but it wasn't done, making my stay less pleasant than it should have been.

The whole 'look' of the hotel is beautiful. Minimalist. Modern. Chic. It is what initially attracted me to it and I certainly did not leave visually disappointed. The bed was amazingly comfortable. The breakfast was quite good as well.

The staff was quite rude. In fact, very rude. They made a mistake with my booking, denied it, and then failed to apologize for it. And, while fixing the problem, were quite resentful. (I did not dramatize the situation at all so I don't really see what the problem was... And it was in fact their mistake.) The rest of my stay was followed with cold greetings. But, having said that, the hotel is quite good as long as your interaction with the staff remains to a minimum. ...........Also.... The floor is the room was quite dirty.

It was just such a comfortable, lovely hotel. Everything was catered for and the staff were fantastic.

Beautiful design, amazing view from suite 401 with lovely terrace Nice breakfast included in suite rate

The friendly and hospitable staff. The room was very modern and well designed. We lived the decor and fresh breakfast.

The service was excellent and staff very friendly. The room was very clean and within walking distance of the Florence center. The breakfast buffet was delicious and just right to start the day.