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Via Marsala 22, Central Station, 00185 Rome, Italy – Show map
Excellent location – rated 9/10! (score from 599 reviews)
Rated by guests after their stay at Best Western Premier Hotel Royal Santina.
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Best Western Premier Hotel Royal Santina's staff speaks: Italian, French, Spanish, English, German
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Food & Drink
Restaurant, Bar, Breakfast in the Room, Restaurant with Dining Menu, Special Diet Meals (upon request)
WiFi is available in all areas and is free of charge.
Private parking is available on site (reservation is not needed) and costs EUR 20 per day.
Room Service, 24-Hour Front Desk, Express Check-in/Check-out, Currency Exchange, Tour Desk, Baggage Storage, Concierge Service, Laundry, Dry Cleaning, Ironing Service, Meeting/Banquet Facilities, Fax/Photocopying
Newspapers, Safe, Non-smoking Rooms, Facilities for Disabled Guests, Elevator, Soundproof Rooms, Heating, Air Conditioning
Italian, French, Spanish, English, German
From 2:00 PM
Until 12:00 PM
Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check what conditions apply to your preferred room.
Children and Extra Beds
All children are welcome.
All children under 2 years stay free of charge when using existing beds.
One child under 2 years stays free of charge in a crib.
One older child or adult is charged EUR 50 per person per night in an extra bed.
The maximum number of extra beds/cribs in a room is 1.
Any type of extra bed or crib is upon request and needs to be confirmed by management.
Additional fees are not calculated automatically in the total cost and will have to be paid for separately during your stay.
Pets are allowed on request. No extra charges.
Cards accepted at this property
Hover over the cards for more info.
Based on 599 reviews
Value for money
Show reviews from:
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Ambience was good. Staff very helping. Location of hotel is very nice. All places are easily accessible
Best place to stay for a short trip due to its location very close to Termini.
Orange juice from breakfast
Rooms were clean, great location next to the train station and shuttle buses, staff were very helpful, breakfast had lots of choices.
Could do with a bit more storage for clothes, and a plug socket next to the mirror
cant think of any
Excellent hotel in the middle of Rome. Very close to Termini and various models of transport around the city. It was a great base to use for exploring!
Close with Bus station, Subway, Airport Express.
Everything was great , I will visit the place again .
Helpful staff. Very good breakfast menu. Close to Termini. Good decor and linen.
Location was great as it is in the street next to Roma Termini (the central railway station) and I had to catch an early train to the airport. Room was nice although not much space to move around in. Buffet breakfast available from 6.30am although earlier if needed.
When I arrived they told me that I was booked into one of their sister hotels even though I had booked here. I told them no I was not moving as I had to be on an early train to the airport. I stood my ground and did not have to move.
Central location. Attentive staff. Reasonably priced enjoyable food. Very comfortable and spacious rooms.
Very noisy restaurant when there are large groups. Couldn't dine one evening because restaurant full with groups. Wifi drops in and out at regular intervals not very strong signal.
Great hotel for location, cleanliness & value for money. Staff very friendly & helpful. We had a suite which was fantastic, well worth the extra cost when staying a few nights.
A member of staff informed us the Colosseum was closed as it was a public holiday, we had pre booked tickets and we thought we would go & see anyway. It wasn't closed at all! Staff need to be better informed if giving advice to its guests.
The breakfast was excellent, and the staff was very friendly and helpful. The hotel is located within 2K of most of the well known landmarks, and is across the street from the Termini (train station)
It would have been nice to have a chest of drawers and a closet to put clothing in. The bathroom had hand towels and bath towels, but no wash clothes - apparently not used in Europe.
The American coffee made by the machine at beakfast. But please note: Excellent expresso can be ordered at no charge by asking breafast staff! So problem solved!!!
Location was good near buses, metro etc. Breakfast was quite good by Italian standards. Reception were very helpful,
The lighting in our room was very trendy and ultra modern with all sorts of colour schemes available, however it was all in the wrong place, eg there were lights underneath the window?! however none in the ceiling or over the desk. And forget putting on makeup or styling your hair in the bathroom as the lighting there was all behind you, not near the mirror. Who needs the fridge door and inside the wardrobes to light up with pretty colours and have lights under the window(the only natural light source) when you can't see inside your suitcase or see to dress yourself. Whoever designed it obviously never spent a night there. Also our shower flooded everywhere as it leaked out the sides. The drain was not working properly. cover over drain was taken off and just left loose in the shower, which stopped the flooding but wasn't how it should have looked.
-Rude staffs -non sense of hospitality -not taking care about the guest requirement at all -this is the sample of hotel staff e-mail after I did not get the early check-in, even I requested since the booking day 'EARLY CHECK IN IS ONLY A REQUEST, IT IS NEVER GUARANTEED. TO BE SURE TO GET A ROOM SO EARLY YOU SHOULD BOOK AND PAY FROM THE NIGHT BEFORE' -I know that request is just a request, but the staffs with service -mind should notify guest before his/her arrival. IF they care their guest enough
They arranged taxi for early morning pick up to airport and opened the breakfast room early for us.
Very dim lights in bathroom that weren't bright enough to apply make up. Mood lighting is fun in the room (rainbow colored "disco lighting") but not practical for a bathroom.
The food (free breakfast) was awful
Big bed, clean room, friendly staff. The best Rome Hotel I have stayed in. Compared to others I stayed in as part of your groups I wish they were all like this.
It would have got an excellent rating but I would really like some more English speaking TV channels.
Breakfast. Wifi speed.
The location near Termini station and a few other tourist sites is great. The Hop-on hop-off bus and shuttle bus to the airport (6 Euros) is just across the street from the hotel, very convenient. Breakfast is good, lots of varieties.
Room is very small Staff could be more friendly
In general, the reception and other staff at the hotel gave excellent service. The only disappointment was the person who serviced the room. On four occasions we had to ask for soap, tea, milk and stirrers. Each time the came immediately. But we should not have had to ask!
As mentioned, the room was not maintained in the way it should be in the context that items used during the day were not replaced. I imagine that this was the individual servicing the room. Reception offered us a free drink to acknowledge our complaint.
The restaurant and Bar personnel were very friendly. The gymnastic area was perfect.
Some guys in the reception were not really friendly, but ignore them and everything is good.
Excellent hotel. Location, room, bathroom, breakfast, staff, all really nice.
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