Hotel Balestri  

The location was great... The staff were very helpful & friendly

The hallway leading to our rooms as well as our room looked very tired... We had a smell in our room which was an immediate turn off...we went out for dinner and walked for the evening,...Our main goal was to find another hotel to stay at. We bit the bullet for the first night, and even paid the 50% penalty for the second night cancellation...My wife & I could not spend another night there. If they could freshen up the rooms, carpeting and put add memory foam matress covers to the beds, it would be a great value for the money. We found a 4 Star hotel for the second night @ 83EU for the night compared to this hotel (3 star) for 130EU per night. The room and hotel pictures were not at all representative of the accommodations.

The location was excellent, the staff was very helpful. Breakfast was a treat and the staff served with a big smile and proficiency.

The water pressure was an issue and so was the water temperature. Both were fluctuating greatly. Needs drastic improvement.

Very central location, staff friendly and helpful. Room comfortable and quiet considering location. We would recommend this hotel.

It was a great place to use as a central point for sightseeing.

triple room very large overlooking river. 10mins walk to main sights/museums/galleries.

breakfast basic. if you wanted fresh juice you have to pay extra

Fine room, excellent window view, very good breakfast, quite close to the city center

Good friendly service, exellent location

Poor furniture

Staff at reception was very friendly and helpful and breakfast was great!

The ac/heater didn't work, therefore was cold during the night time!

The location was ideal right in the center of florence but on the river so more peaceful. The rooms were a good size, the booking.com rate was great and the staff was very helpful. We needed assistance for the one year old and they were courteous, we needed a dentist and they connected us with a very good one immediately.

Terrible smell like sewage pipes broken, or the from the arno

Staff were very helpful and location is superb. Excellent for those with cars as they have very useful valet service and one can drive to hotel to drop off luggage, even though it is in a restricted area. Highly recommended.

Excellent position. Helpful staff. Reasonable prices. Comfortable room.

Friendly, helpful staff. The hotel is in an excellent location with beautiful views on the Arno River. Generally quiet and close walking distance to major attractions. The beds were very comfortable and the general area downstairs was a quiet comfortable room to meet other hotel guests. The bathrooms are large and very clean.

Found the rooms large but very tired and in need of some fresh paint and new furniture. For the price I expected something a little nicer.