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Review score
Score from 312 reviews
Hotel Basilea is a 5 minute walk from the Accademia Gallery and Florence Station. Friendly staff will provide you with free city maps on arrival and the hotel offers free Wi-Fi. You can easily explore Florence by foot from the Basilea. The famous Duomo is also only a 5 minute walk away. Your budget rooms at Hotel Basilea come with air conditioning and minibars. Safes are available free at the 24-hour reception. The hotel has an internet point you can use and there is a free baggage storage area. Hotel Rooms: 38
General24-Hour Front Desk, Non-Smoking Rooms, Elevator, Express Check-In/Check-Out, Safe, Heating, Baggage Storage, Air Conditioning ServicesDry Cleaning, Shoe Shine, Fax/Photocopying, Concierge Service, Vending Machine (drinks), Vending Machine (snacks)
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Total Hotel Score:7
Based on 312 reviews Guest reviews are written by our customers after their stay at Hotel Basilea. |
Score breakdown
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Score filter |
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Galina
Solo traveler
Moscow,
Russia
August 29, 2011
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The hotel has a very good location. It is in the center of the city and close to place of interest. Services claimed at site do exist but do not function. Air-conditioner did not work, so instead of it there was a fan that could not help the situation and it was not possible to stay in even at night. Only one plug socket in the room was ok, the rest were broken. As a result the fridge was out of work and there was no even bottle of water, forget about mini-bar. The bath room had some problem with sanitary and it was stinking. Inspite of the fact that booking said all taxes inclusive, the concierge claimed for new tax applied to tourists. As per him 3 star hotel should be taxed 3 eu per day that I paid in advance. They accept this tax only in cash with no receipt...I Had to check out before planned date
5 out of 6 people found this review helpful, did you?
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4.2 |
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Barry
Mature couple
Upper Brookfield,
Australia
May 21, 2012
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Convenient location Room on a very noisy street
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7.1 |
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Ioanna
Young couple
larisa,
Greece
May 4, 2012
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Very close to the city center and train station as well. Good value for money for a city break combined with visiting cities by train. Breakfast should have a wider selection. Stuff wasn't of much help or showed some willingness to provide assistance or info. Just did the basics.
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6.7 |
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Martijn
Solo traveler
Amsterdam,
Netherlands
May 4, 2012
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Not very expensive and central location cramped room
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5.8 |
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Henrique
Group of friends
Modena,
Italy
April 17, 2012
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The price was good and the staff members helped us a lot.
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8.3 |
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Ana
Young couple
Pula,
Croatia
March 28, 2012
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Breakfast was great. And the location - 10 minute walk from Duomo and 5 minute walk from train station. Our stay there was very beautiful. Staff was excellent!! Bathroom - maybe too small. But nevertheless , nice room.
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9.2 |
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Giancarmine
Young couple
L'aquila,
Italy
March 6, 2012
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The staff was very nice and payed a lot of attention to our requests, I signaled a problem to to the toiled and within an hour it was solved, very goog hotel for the price and perfect position
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8.5 |
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Yunus
Young couple
Budapest,
Hungary
February 29, 2012
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It was my first time in Firenze and I was travelling with my girlfriend whose birthday was the same day. I asked to prepare something special for the birthday and they put well prepared a beautiful rose with. They were so nice to us and not only this but also the location is great. You can reach 5 min by walking from Train station. The rooms are very clean. I would say the best hotel that we stayed in our Italy tour. Thanks Hotel Basilea
1 out of 1 people found this review helpful, did you?
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9.6 |
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Lorilyn
Solo traveler
Huntington Beach,
Italy
February 14, 2012
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Ideal location, near all historical sites and museums Charge me for parking when I didn't have a car but that was due to online reservation; there should be some leniency to booking versus actual services utilized.
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7.9 |
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Mohamad
Young couple
genova,
Italy
December 28, 2011
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Nice hotel lovely staffs and good location and most important it is really cheap. If you wanna stay in Florence I strongly sugesst it
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10 |
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Paul
Solo traveler
Castroville,
United States of America
December 9, 2011
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Staff was very friendly. I was lucky...I Had lost my iPod there at the hotel. I called after leaving the hotel, and the owner's wife had found it. I was able to return to Firenze to pick it up. Very happy!
0 out of 1 people found this review helpful, did you?
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10 |
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Abhijit
Solo traveler
Bangalore,
India
December 1, 2011
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The Room was clean and comfortable. The staff at the reception were very helpful. Breakfast was reasonably good. The Location is excelent. Great value for money.
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8.8 |
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Cosimo
Group of friends
spinoso,
Italy
November 25, 2011
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nice location at 5 mins walk from Santa Maria Novella train station and the city center... fair price and good breakfast very recomanded
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9.5 |
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Amy
Group of friends
Christchurch,
New Zealand
August 18, 2011
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Although the decor was dated in the rooms, it was comfortable and the staff were helpful. We appreciated a place to store our luggage for free before our flight on the last day as well as a discount voucher for the restaurant across the road. The shutters on the windows were great for blocking out street noise and the air conditioning in each room was good, although a little loud. Had to pay for internet access $7 for 24 hours, which expired 24hours after log in, rather than giving you 24 hours of internet access (found a cafe around the corner that had free wifi which was helpful). One room had no shower curtain which was inconvenient.
0 out of 1 people found this review helpful, did you?
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9.6 |
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Chris
Family with older children
Northwich,
United Kingdom
May 28, 2011
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Very good location and value. Hotel would benefit from some routine, low level maintenance. E.G. window shutters could not be locked shut but could be fixed with basic tool kit; very nice public terrace but several chairs broken etc
1 out of 1 people found this review helpful, did you?
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7.1 |
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Lorena
Young couple
CORDOBA,
Argentina
May 26, 2012
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La atencion del personal fueron muya amables, y hasta nos permitieron dejar los bolsos en el hotel todo el dia despues del horario de salida. El desayuno es buffet y muy bueno. La ubicacion buena cercano a la estacion de tren y de la zona centro. El olor a humedad del baño, y la ventana de la habitacion da a un patio interno.
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7.9 |
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Dalvani
Group of friends
Barreiras Ba,
Brazil
May 25, 2012
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Gostei do Basileia em Fireze ...ele atende muito bem ao que se propoe , acomodacoes simples mas limpas , bom cafe da manha, perto de tudo, funcionarios simpaticos que orientam com boa vontade sobre os pontos turisticos, Preco muito bom,ou excalente!! ... principalmente em relacao aos hoteis de Londres..
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8.3 |
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Isabel
Group of friends
viatodos,
Portugal
May 23, 2012
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A relação qualidade/preço é adequada. Um pequeno almoço suficiente e variado. O nosso quarto estava virado para a rua e havia bastante barulho. O quarto de banho sendo de construção antigo era pequeno, mas limpo. A localização para visitar a cidade a pé era optima.
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6.7 |
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Dalvani
Young couple
BARREIRAS,
Brazil
May 17, 2012
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boa localização e, apesar de simples, boa relação custo / benefício. O box do banheiro do apartamento muito pequeno. Uma pessoa muito grande ou obesa não cabe no box do chuveiro.
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8.3 |
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David
Solo traveler
Madrid,
Spain
May 16, 2012
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Lo único medianemente bueno es la ubicación y el personal, pero la verdad es que eso no compensa lo pésimo de las instalaciones y su limpieza. Horrible !!!! El peor hotel en el que he estado en mi vida. Dicen que el hotel es 3 estrellas, pero es mentira, a no ser que sean 3 estrellas en comparación a dormir debajo del puente. La habitación era pequeña, oscura, mal oliente. La cama era pequeña y con un colchón hundido en el medio, imposible descansar ahí. El baño era lo peor de todo, con olor a cloaca, caluroso porque no tenía ventilación y la ducha no era tal, no tenía ni tina ni plato, era un grifo que dejaba caer el agua directamente en el suelo del baño. Gracias a este hotel no pretendo regresar más a Florencia, viajaba solo y estoy acostumbrado a lo mínimo, pero este """"hotel"""" está abajo del mínimo. Si pudiera solicitaría la devolución del dinero porque siento que me han estafado. Es tal mi desagrado que averiguaré los estándares de las estrellas de los hoteles y con ea información escribiré a la oficina de turismo de Florencia. Una verguenza y una basura de hotel !!!!!!......no vayan allí
1 out of 1 people found this review helpful, did you?
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4.6 |
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Georgia
Group of friends
RHODES,
Greece
May 10, 2012
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η τοποθεσία του, πολύ κοντα στο σιδηροδρομικό σταθμό καθώς και στο κέντρο της πόλης. Το δωμάτιο ήταν καθαρό. το μπάνιο ήταν υπερβολικά μικρό και όχι ανακαινισμένο. Δεν είχε ζεστό νερό , έτρεχε με το σταγονόμετρο. Είχαμε μόνο μία μεγάλη πετσέτα του μπάνιου και μία για το πρόσωπο η οποία ήταν σαν τις πετσέτες του φαγητού, τόσο λεπτή.Δεν αντικατέστησαν ενώ είχαν τελειώσει τα αφρόλουτρα.το aircondition δεν είχε καλή απόδοση. Το πρωινό ήταν βαρετό και ήταν εξαιρετικά φτωχό .Ο Γαλλικός καφές καθώς και οι χυμοί ήταν της μηχανής.Γενικά το δωμάτιο και το ξενοδοχείο δεν είναι όπως τα βλέπεις στο internet, είναι σε πολύ χειρότερη κατάσταση. Σε καμμία σχέση δεν θα το χαρακτήριζα 3 αστέρων.
3 out of 3 people found this review helpful, did you?
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5 |
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Lucia
Young couple
bilbao,
Spain
May 6, 2012
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Cuando entré me dio una sensación extraña su amplitud de muros, el estilo de diseño antiguo, pero fue agradable, está un poco anticuado, pero la calidad precio es excelente. Muy cómodo en una ciudad preciosa. El desayuno buffet no era el mejor del mundo, pero en fin, no se puede acertar en todo.
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7.9 |
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Silvia
Mature couple
ancona,
Italy
May 2, 2012
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Ottimo rapporto qualità prezzo. Ottima posizione centrale. Buon servizio Rumoroso quando ospita gruppi di scolaresche in gita
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8.3 |
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Sabine
Solo traveler
LILLE,
France
April 25, 2012
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L'espace de la chambre. le style un peu " gothique" La chambre n'était pas prête lors de la remise de clef. Le petit-déjeuner trop basique
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7.5 |
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Turolo
Mature couple
Duino Aurisina (Trieste),
Italy
April 25, 2012
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La posizione, la cortesia dello staff e il prezzo
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7.5 |
The guest reviews express the personal opinions of Booking.com customers who filled out a questionnaire after their stay at the hotel. These opinions do not necessarily represent the views of Booking.com.
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