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Newest reviews for Hotel Berna

  • Stephen
      United States of America
    August 31, 2014

    Staff, breakfast, location. Arrived very early in the morning after a trans-Atlantic flight and they let us check-in at 9:00am.

    Very small elevator, but a minor issue.

    9.6

  • Janice
      United States of America
    August 31, 2014

    The location is great if traveling by train. Staff at Hotel Berna are excellent, friendly and very helpful at all times. They go out of their way to make your stay enjoyable. The free beverages in the mini bar are a welcome touch. This was our third stay at the hotel and we would be sure to return there again whenever we find ourselves in Milan!

    8.3

  • Anonymous
      United States of America
    August 30, 2014

    Convenient location to Milano Centrale station and access to train/buses to Malpensa airport and elsewhere. Clean, comfortable room with excellent wifi and air-conditioning. Great service -- received a room upgrade. Comfy queen bed. Room fridge with free sodas. Staff helpful. Quick taxi service.

    Shower cubicle is small with annoying folding door. Note that hotel has two buildings across the street from each other. No hotel restaurant, but suggestions given.

    8.3

  • Mehrdad
      Iran
    August 29, 2014

    good and quiet location near the central train station and metro,great breakfast with fresh carrot juice,free minibar and snacks, coffee and tea maker in the room,great and helpful reception staff, slippers,clean room

    bathroom was small

    8.8

  • Anonymous
      United Kingdom
    August 28, 2014

    Max Cleanliness Facilities Bar Up to date

    Size of room- minute Sounds of running water all night Rock hard beds

    9.2

  • Anonymous
      Switzerland
    August 27, 2014

    - strong focus on customer satisfaction - close to train station - friendly staff - great breakfast - complimentary sodas

    - air conditioning didn't work so well - rooms quite small - paid for a superior room but seemed very basic

    7.5

  • Cinzia
      Australia
    August 27, 2014

    The hotel is a five minute walk from Milan's central train station and the metro station is across the road. We had a lovely quiet room with a large bathroom - excellent shower and water pressure. All facilities provided and available. Top quality buffet breakfast with plenty of choice. Most impressive aspect about this hotel is its staff. They are all 5 star quality - ready to help with anything and everything, friendly, professional and they were all multi-lingual too. We thoroughly enjoyed staying there and would return if we were to travel to Milano again in the future. Thank you to all at Hotel Berna for making our stay so pleasant.

    9.6

  • Karin
      New Zealand
    August 27, 2014

    First impressions, being warmly greeted by Darius! What a welcome. Rooms are lovely, ours was a little dated but I understand they are under refurbishment. Beds - totally comfortable - lovely linen, had a great sleep. The well stocked fridge including free refreshments-what a bonus! Really nice touch. Lovely wait staff in the dining room. Can't believe the spectacular breakfast selection. Never experienced such a fabulous breakfast.

    Nothing - loved everything

    10

  • Anonymous
      United Kingdom
    August 26, 2014

    Cleanliness Max in the bar Up to date Facilities

    Bed too hard

    9.2

  • Anonymous
      Oman
    August 26, 2014

    Cozy, comfortable rooms. Close to the train station. Good breakfast

    Most staff are charming but there are a few exceptions

    7.5

  • Ádám
      Hungary
    August 26, 2014

    Although Milan is quite stuffed, they offered a parking place (underground) where the bell boy parked my car. They were also very helpful with finding a gluten free restaurant for us - they made several calls in this case. The room was very trendy with some LED lights. The breakfast is extraordinary, Berna offers a very wide range of hot and cold meals.

    They dont have their own kitchen (for dinner / lunch purposes), only a smaller one to prepare the breakfast. Although the breakfast is really good!

    9.2

  • Thomas
      United States of America
    August 24, 2014

    5 minutes from train station and yet in a "residential" area. Great small bar area with 3 hours of appetizers free!!!! That's a bargain in itself. Front staff, waiters, bartenders wonderful.

    10

  • Shiranthi
      United Kingdom
    August 24, 2014

    minutes from the central station. Withing easy reach of metro to other attractions. Room was very comfortable and I was able to enter my room era Ire than the stated check-in time. accomodated my request for room temperature very promptly. Staff were friendly and very helpful.

    Don't have any negatives for this hotel.

    9.2

  • Joyce
      United States of America
    August 20, 2014

    Bed, room, location to the train station and subway and breakfast.

    Conceriege at time seemed short when we were asking questions. Not always just a few times

    9.2

  • John
      Japan
    August 20, 2014

    Excellent service and staff

    The room was smallish but very comfortble

    9.6

  • Brian
      United States of America
    August 19, 2014

    Excellent recommendation for dinner spot - we only had one night stay and really enjoyed ourselves !

    10

  • Ramy
      Egypt
    August 17, 2014

    Hospitality, very comfortable, excellent location, nice and friendly staff.

    9.6

  • Anonymous
      United States of America
    August 17, 2014

    I liked the friendlyness of the staff. I loved the newly renovated modern room.

    10

  • Anonymous
      Romania
    August 17, 2014

    Outstanding staff: very polite, competent and mindful of every detail. The best staff we have ever met.

    Rooms and bathrooms were a bit small.

    10

  • Denise
      Australia
    August 14, 2014

    Our room was quite large and modern. We had booked a standard room and were upgraded. The staff were exceptionally helpful. They recommended a restaurant which turned out to be great the drinks in the mini bar were free and wi fi worked very well They had many little touches which were appreciated. A smiley face lolly in the saucer of the coffee cup , a rubber duck in the basin to keep as a souvenir if you wished. Breakfast was good and you could make your own carrot juice on the spot this was very unique. Location was excellent close to the railway station. The Duomo was only 4 stops on the yellow line away. The staff recommended using this as it was a holiday period in Milan and if we had walked there wasn't much to see or do on the way . I would highly recommend this hotel. Though I would not hang around the railway station at night. The hotel is close but far enough away for this not to be a problem. We found it very quiet

    Nothing

    10

  • Magnus
      Iceland
    August 14, 2014

    The staff

    Transparent glass bathroom door

    8.8

  • Bryan
      United Kingdom
    August 13, 2014

    Very warm and charming reception. The wonderful bedroom was spacious and spotless, with tea and coffee making, and a great en suite including gown and slippers. The hotel was a lovely and interesting mixture of tasteful, timeless elegance and modernity.

    Weighty key needed to be handed in when going out.

    10

  • Andrew
      Canada
    August 12, 2014

    Staff, Location, Room, Breakfast, Quiet. Reasonably priced..

    Plastic bed sheet under sheets made the bed very warm to sleep on. The bed itself, however, was very comfortable.

    10

  • Gary
      United Kingdom
    August 11, 2014

    Nothing too much trouble

    9.2

  • Peter
      Australia
    August 10, 2014

    The welcome, we we're put in a room across the road but it was no problem. Loved the tons of pillows, coffee on tap downstairs & tea & coffee in room & lots of free snacks in the bar in the evenings, plus apples & chocolates on reception desk, felt pampered.

    Nothing!

    9.6

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