Hotel Bernini Palace  

Ein sehr zuvorkommendes, immer höfliches Personal. Wir sind ein paar Stunden zu früh angereist und durften trotzdem sofort das Zimmer beziehen und bei der Abreise konnten wir ohne Probleme unser Gepäck nach dem Auscheck für ein paar Stunden im Hotel lassen. Die Sauberkeit war überdurchschnittlich (zweimal Zimmerreinigung am Tag). Das wichtigste aber ist die absolut unschlagbare Lage. Wir werden mit Sicherheit wiederkommen!

Freundlichkeit und Kompetenz des Personal, absolut zentrale Lage und trotzdem sehr ruhig, Einrichtung und Sauberkeit des Zimmers, Atmosphäre im Hotel, einfach alles perfekt!

Lage und Hotel sind spitze! Wir würden immer wieder das Bernini wählen.

Das Personal war ausserordentlich freundlich und zuvorkommend und wir erhielten zweimal ein Upgrading für das Zimmer. Sehr empfehlenswert, vor allem auch hninsichtlich der sehr zentralen Lage.

Die einzige Ausnahme betreffend die Bewertung bildete das Frühstücksbuffets, welches - in Italien keine Seltenheit - etwas bescheiden ausfiel.

Ich habe das Handy und den Pyjama im Hotel vergessen, diese Gegenstände wurden mir noch vor dem Ablug zum Flughafen mit dem Taxi nachgebracht !!!

Extrem gute Gastlichkeit aller Mitarbeiter - nett und immer hilfsbereit - beste Lage - wir hatten ein sehr ruhiges Zimmer - pure Erholung

da fällt uns nicht ein !

Das Hotel verfügt über wunderbare Räume, die Decke des Frühstückssaales is beeindruckend, voller Fresken, auch das Stiegenhaus, alles sehr vornehm und schloßartig.

Barpreise fand ich heftig.

Everything at the Hotel Bernini Palace was exceptional! I had an amazing suite that had floor to ceiling windows that opened out to the Courthouse; Duomo Cathedral; Palazzo Vecchio and Piazza Signoria. I was informed that this suite had the best view. The suite was amazing . . . separate entertaining, sleeping and dining quarters. The bathroom was spacious and designed for the simultaneous use by two guests. The suite was illuminated by several spectacular chandeliers. The majority of the hotel staff was professional, pleasant and accommodating. My suite included breakfast, which was served in an elaborately decorated dining hall, and the food was well prepared. All of my accommodations were sumptuously elegant! I would definitely stay here again, and recommend this hotel to any person that appreciates true quality.

The only thing that I found distasteful during my stay was not with the Hotel Bernini Palace, per se, but rather with the female night manager. She was extremely abrupt, rude, and dismissive of guests’ questions and/or requests. I understand and converse well in Italian, so a translation issue was not the reason for her distasteful manner and lack of etiquette. However, I only had to deal with her on one occasions for the longest fifteen minutes of my life . . . The remainder of my stay at the Hotel Bernini Palace quickly allowed me to forget all about the unpleasant female night manager.

Two aspects were genuinely appreciated: (I) the hotel was ideally located in the city of Florence for engaging with this city and its incredible culture. The hotel was able to organise museum tickets at very short notice and was very helpful in this. (Ii) the hotel as very comfortable and a real pleasure to return to after a full day of seeing the things of Florence. The room was very comfortable and a pleasure to be in. The hotel provided additional refreshments in an executive lounge. This was appreciated. Breakfasts were very well catered; the service staff at breakfast were incredible.

There is not much to say here. Though, to be helpful, can I suggest one thing. My wife and I had dinner at the hotel our first night. The meal was excellent as was the service. However, that grand room was far too brightly lit ... it ruined the atmosphere. Can I suggest keeping the room at a low lighting level for dinner.

I was very pleased by everything there. Amazing staff, always ready to assist. Good breakfast. Nice choice in the restaurant of vegetarian food. Comfortable rooms. Will recommend Bernini Palace to my freinds.

It smells kitchen sometimes when you are in the rooms or in the corridor.

Great location. Beautiful decor. Wonderful breakfast. Friendly staff.

Were not told up front about having to pay cash for all services booked by the concierge.

The staff were very helpful, friendly and professional. Bartolo is an excellent bartender and provided superior hospitality. When walking in you see the beautiful decor. Centralized to all important locations within Florence. Excellent restaurants within walking distance. Found Alfredo's and it was excellent. Bedrooms were beautiful.

The only problem we had was finding the location. Would recommend having a taxi take you in.

The location was very good. The personel was kind and polite, the breakfast was also bery good.

We wasnt that happy with the room. Tv was not working, reception reply people working to fix the problem. The bathroom could be cleaner especially the bath where a lot of black spots all around the silicone. And have in mind the water (small bottle) from mini bar is 8 euro.!!!