Hotel Bernini Palace  

Everything at the Hotel Bernini Palace was exceptional! I had an amazing suite that had floor to ceiling windows that opened out to the Courthouse; Duomo Cathedral; Palazzo Vecchio and Piazza Signoria. I was informed that this suite had the best view. The suite was amazing . . . separate entertaining, sleeping and dining quarters. The bathroom was spacious and designed for the simultaneous use by two guests. The suite was illuminated by several spectacular chandeliers. The majority of the hotel staff was professional, pleasant and accommodating. My suite included breakfast, which was served in an elaborately decorated dining hall, and the food was well prepared. All of my accommodations were sumptuously elegant! I would definitely stay here again, and recommend this hotel to any person that appreciates true quality.

The only thing that I found distasteful during my stay was not with the Hotel Bernini Palace, per se, but rather with the female night manager. She was extremely abrupt, rude, and dismissive of guests’ questions and/or requests. I understand and converse well in Italian, so a translation issue was not the reason for her distasteful manner and lack of etiquette. However, I only had to deal with her on one occasions for the longest fifteen minutes of my life . . . The remainder of my stay at the Hotel Bernini Palace quickly allowed me to forget all about the unpleasant female night manager.

Perfect location. Friendly staff. We stayed in a Deluxe room. It was quiet, and the decoration of the room is so simple, but that made us relaxed, I suppose.

Poor breakfast. We got bored with the breakfast in the third morning. You might know that they indicates in their web site "Deluxe rooms overlook the inner courtyards or the narrow streets of Medieval Florence. Some overlook Piazza San Firenze and boast magnificent views of the Cathedral, Palazzo Bargello and the Badia Fiorentina Bell Tower." That is not true. We did not have any of those views. We saw a wall and exhaust ducts of a neighboring house and narrow sky. After considering that it is easy to get Ufizzi and that we could relax in our room, I would stay in another hotel if I had a chance to visit Florence again because value for money might not be so good.

The staff was amazingly welcoming, polite, helpful...not enough good adjectives to describe our interactions with the staff. The room was impeccable, and right in the heart of old Florence near all the museums, art, architecture that we came to visit.

Staff. Big beautiful room. Big bathroom. Double closet. Lobby design. Breakfast and dinner. Location.

We requested inside courtyard quiet room. We got a room facing the street that was very noisy. I was not happy about that at all.

Everything was fine and I suppose the price was reasonable for the position. It is a short walk to the station to go into the Tuscan countryside.

I had trouble turning the air conditioning off in my room.

Excellent design of the hotel, wonderful bedclothes, wide range of food selection at the breakfast, great location. There is nothing I did not like.

Location, friendliness of staff

Too uptight, poor view from window, air con not working in warm hot weather

Very well located, staff particularly the Restaurant staff were as good as you can get.

Room a bit on the small size

The hotel was ideally situated, staff were very obliging, room perfect, what more can I say.

Convenience

Room was a little dark and dated. Not enough light

Very nice and clean hotel with beautiful rooms and very friendly staff, lovely breakfast facility

The staff were extremely helpful and friendly - the hotel was stunning and extremely comfortable and exceeded my expectations. Room extremely well appointed - can say nothing but good things about my stay ..... but wished i had been able to stay longer

I have just returned form a short (too short) stay at the Bernini Palace in Florence and found everything about the hotel to be excellent. The hotel welcomed my daughter and myself warmly on a freezing day in a lovely reception area. . We were indulged with a lovely superior room pure linen sheets, generous toiletries, chocolates on the pillow...what more could you ask? The breakfsst was amazing in the impressive Sala Parlamenta and served with a smile and genuine care and attention. I have nothing but the highest praise for the staff and the service. The location of the hotel could not be better as it is in the centre of everything. I highly recommend this hotel. Thanks, Bernini Palace, thanks, booking.com.