The claim of free parking is I would argue a misrepresentation, but they make much of it - see the small print
The hotel is tired - they claim to have refurbished the rooms, I think we had one, but if it was, then the refurbishment is a poor one. We started off in another room and paid €20 for an "upgrade". At the least this room didn't smell.
The hotel has one lift - that has 3 steps leading to it and with only one lift, you guessed it, there are lots of waits or long walks
Both my wife and I are experienced travelers on business and pleasure and while this hotel may tick 4* boxes I have stayed at better B&B's.
If you are going to stay in Como, which is lovely, this hotel will make you feel like you wished you hadn't.
If you are on a budget, then this is clean (with an unpleasant odour), but I am afraid save the money and get another 4* as this is not worth it.
The hotel is so badly organised that they don't even have a way of calling reception when you get to the room in their hotel guide, for when you check in and realise that they haven't given you the wifi code or that the room you have is hideous and you are on booking.com trying to find another even if it means foregoing what you have paid.
Just don't bother.
Staff appeared mostly good, but I am going to have difficulties writing 200 words of praise for this hotel, it is so poor.
The reason for mostly? Well if wifi is free why didn't they give you the code at check in?