Hotel Giglio  

Staff was extremely polite, friendly and accommodating. Loved the video DVD library including guides on the city of Florence. Staff also made excellent restaurant recommendations. Wonderful breakfast and choice of beverages served in the morning--best breakfast during our three week travel through Europe.

The most outstanding thing about Hotel Giglio is the staff. They were extremely friendly, helpful, courteous and obliging. The rooms were big, the beds comfortable, and the bathroom enormous! The breakfast was nice, and the fresh espresso coffee a treat. We walked to the hotel from the train station within half an hour, and the hotel is about 15 minutes from the Duomo on foot.

The wifi was a little annoying - although it was free, we had to keep re-entering the password in our web browser.

Hi, the best value of hotel is the really ancient flavour saved in room's construction and design but with modern comfort, also - pro- active hospitality of owners and the key personnel there. In general - the hotel management is on good high level. Keep that.

Wi-Fi is free but not of modern type. It should be more guest friendly (do not need to enter password and login every time when you deside to use internet by your personal smartphone or notebook). It is not security matter but only inconvenience for guests.

The hotel room was spotless, housekeeping staff paid a lot of attention to details. Front desk staffs were informative , owner Roberto gave us excellent travel tips and where to go for day excursions. Location of the hotel is as good as it gets since we did not want to be at busy areas, this hotel is only a 15 minute walk to Duomo and yet it's in a nice and quiet area. Continental breakfast buffet was great plus expresso and cappuccino were made to order!

Small and intimate. Great location close to the train station, easy walk to major attractions (Museum Academia, Duomo, Uffizi). Staff very helpful (my luggage went missing on my way to Italy - staff assisted in reuiniting me with my bag). Rooms nicely furnished and clean. Breakfast service very good.

Although stay very enjoyable - entry to hotel a bit off putting on first impression (i.e. enterance dark, very tiny elevator)

The staff of the hotel was really nice and helped us fined places we wanted. The room had a mini fridge (which is great) and the bathrooms were fearly big and clean. The room is decoraited really nice. The hotel had a buffet which was consistant with all the other hotels we took in Italy- mafines, eggs, cheese and pastrame, hot & cold drinks ect. The hotel is 10 minutes from the center and really close to some of the sites- so you can enjoy a nice walk around town. They have free internet which is super and even 2 laptops to use in the reseption.

1- out side our window there was building shield (when you build aroud the hotel for the constraction workers to work) so we had to close our window and curtains good when we left or dressed. We did'nt realy see any builders but just in case.. 2- the room was a bit dusty (I guess because of the constraction work!?).dispite this- and because I don't know how other hotels are in florence- this is a place worth considering coming back to.

The service of all staff was exceptional. Very friendly, helpful and accommodating. We felt very comfortable there as a result we extended our stay for an additional 3 nights. Definitely good value. Our stay included breakfast each morning which was very good. The Hotel is well situated within walking distance to the Duomo and other main sites. The room is well equipped and designed (we really liked the high ceilings) We were very happy with our stay and highly recommend to others. Should we return to Florence, we will certainly return to Hotel Giglio. They really go the extra mile for you!

Everything was excellent, especially the hotel staff.

Everything was wonderful! Stuff is so helpful, kind&friendly! If I'll be in Florence again I' stop in this hotel! And ready to recommend to everybody!

The staff are fantastic. They are happy and polite and very very helpful. We had a very enjoyable stay. The location is perfect...very convenient, less than 10 mins walk from the Duomo.

The breakfast was better than in other places we stayed in Italy, lobby was comfortable (there are a lot of books, games, DVDs available there).

Wi-Fi didn't work well enough in the room: we had to go to the lobby to get good speed.

They deserve their reputation among travellers. The service is as outstanding as it has been said to be. Enough said.

Would be handy if they could install small racks in the shower for shampoo and things.

walking distance to all attractions. staff/owners pleasant and helpful. average bed comfort for Italy. very good buffet breakfast with fruit salad.

dingey rooms. super noisy street so bring earplugs to sleep. Like many Italian hotels, thay haven't figured out how to install a soap tray.