Hotel Mastino  

Staff and rules in the SPA too strict and unfriendly. Reception for check in, reception for check out and buffet for breakfast positioned in different buildings and different streets.

Very few hotels have rooms for families. That is why we stayed, because a family of four could be accommodated . We were impressed by the lovely staff, and the clean rooms. Very nice!

There was a lot of noise in adjoining rooms

The location was great! Room was much better than expected with nice shower.breakfast was also excellent.

Mostly its location.

1. On ourarrival to the hotel the lady in the front desk was not so nice (understatement). By the way, in the morning of the next day the lady in the front desk 9another one) was very sympathetic and helpful. 2. Since the hotel is located in the center when you arrive first time to the hotel with a car for the check in there is a serious problem of parking. We found that the hotel has already reserved two temporary parking places (which we did not kow in advance). I recommend the hotel and booking.com as well to indicate this issue clearly with the other information on the hotel. It will be very helpful ! Ady

I changed my reservation at the last time and move the check in date one day earlier due to flight schedule changes/wheather conditions. I called the reseption on the way and ask if it is ok if I check in in 2 hours and move my reservation one day earlier without any cancellation fee. They say ok on the phone and confirmed they have an available room that night. I arrived to hotel around 10 P.m, quite late and they helped me for this sudden check in and reservation changes.

I assume that it was because I moved my check in one day earlier and arrived the hotel at late night, but the room was so unconfortable that I have ever had untill now. I had a bussiness trip next day and I was sleepness, tired and cauched cold because the room was so chilly (like 10 c) during the night. I could not sleep at all since I was freezing in the room. Air conditioning and heating system was so old and tired. It was noisy and could not make the room warm up until morning. The room was not in the main building of the hotel. It was on a flat of another apartment (which is a common apartment, not a hotel building). There was no reception in the building.

The location was exellent, normal breakfast.

Little room, the bed is not soft.

The location of the hotel was very good, close to all main attractions. The room was clean although not spacey. Breakfast was excellent.

It is not a good hotel. Expensive for the quality

Fantastic location and beautiful old building with real charm.

Very close to old town;

Hotel was conveniently located just outside the main city gate. Room was very clean with adequate bathroom facilities. It is a convenient walk or cab ride from train station. The Arena, restaurants and shops are a short walk from hotel. They also had a nice breakfast included in price.

We enjoyed our stay very much, but on the last day the elevator broke down which was a slight inconvenience since we had to check out that day. There was also some laundry bags that cluttered the steps one of the days.

Very kind attitude of personel. Small technical problems with the room were adjusted rapidly. Excellent location close to the free beach. Nice Italian "cuisine bourgeoise" and very reasonable prices for drinks. Very good swimming pool. Very welcoming for famileis with children

Very close to the town center (arena). Underground public parking nearby (2 blocks away, €14/24h). Breakfast offers very good range (gluten free, sugar free, etc). Room is spacious, nicely furnished. Shower is with massage function.