Best Western Hotel Metropoli  

Great location, good bus service from the piazza, nice decorated room, comfortable bed and a good buffet breakfast.

I booked a single room "with view". At the website the room had a photo with a window, which was looking the little piazza. And the description of the room didn't deny it. But when I arrived they give me a room one floor below the reception, next to a service room. The room was a joke. It was so tiny and dark. You can not open the window because the only "view" was the dirty rear wall, which has maybe just a few meter distance. It was like a basement. And you also can not use the elevator. The lady at the reception said that the other single room with window was full till next day. But it was impossible to stay there, so I decide to pay plus 34 euro per night and take a double room. I think the the website should add more realistic pictures and descriptions, and the hotel should not give this room to their guests, not with that price at least. And I recommend the single travelers to avoid themselves from that clostrofobic room.

Staff was excellent. I was with 2 other women who had booked hotel for our post Costa Concordia cruise stay. We never took the cruise because the ship sank. BW Metropoli was kind enough to flip our reservation to the week before, as we arrived from the states in Genoa on 1/14/2012 to find out that we had no cruise. Thank you BW Metropli for doing this. Your female receptionist that night 1/14/2012 was extremely helpful and accommodating.

We enjoyed our stay at the hotel because of the friendly staff and value - for - money service. Breakfast was great! Would certainly stay there again.

Excellent value for money. Hotel well situated. Very professional staff.

Location is great. Breakfast is plentiful and yummy.

Nothing in particular.

Breakfast was fantastic, the hotel staff was friendly and helpful for city and dining suggestions. I was traveling as a young woman by myself and I felt safe and that they recognized me every time was entering and exiting the hotel. The location was the best choice I could have made, it was in the city center and 2 minutes to the metro, perfect, especially traveling by myself. I am extremely happy with the room, even for a single it was very comfortable and clean with a big bathroom and tv. I will be recommending it to anyone staying in Genoa.

Friendly staff. Excellent buffet breakfast. Clean room.Fantastic location for the historical centre, shops and restaurants.

Room was very small and bathroom very cramped. You had to be a contortionist to get into the shower. Fine for a couple of nights but hotel lacks facilities and ambience for a longer stay.

Excellent location with the friendliest and most helpful staff of any hotel (Paola)

Noise, It is next to a main street

Customer care is superb. We really felt comfortable like we are at home. Our 3 years old son was enthusiast to find a pet waiting for him in his small bed.

The staff were very friendly, and helpful.

I think the room was very over priced for what it is.

Kind helpful staff,loved the size of the ensuite and just generally liked the feel of the hotel.

Perfect Location, Friendly staff.

Very small rooms! Problems with the parking!