Bettoja Hotel Nord Nuova Roma  

The great location of the hotel

We loved the breakfast and our clean rooms. We have 300 homes that we rent out in the United States so we know how important guest services are. The one recommendation that I would make is about the breakfast servers. They never once made eye contact, never smiled. I touched more then one shoulder to smile at them and to tell the servers how much I appreciated the lovely breakfast. They did not smile at me or even acknowledge me. I even overheard "another" table make the same comment. Would I stay at the Bettoja Hotel again? Yes, but it would have been an excellant stay rather than a good stay if the employees were friendlier. Thank you again. Warm regards, Kate Halvorsen

This hotel's great strength is it's staff who were all unfailingly cheerful, polite and helpful. Rooms and bathrooms were clean and well- maintained. The bed was comfortable. Breakfast was plentiful with cereals, yogurt, meats, cheese, breads, fruit, hard-boiled eggs. The staff kept everything replenished and tidy. The hotel's location near the train station is convenient and a taxi stand is also close by. The lobby is inviting and four computers are available to guests. There is also wi-fi. The neighborhood has several good restaurants and cafes. Shops are within easy walking distance.

We choose the hotel beacause it's that close to termini train ststion

Location and cleanliness are superb.

Staff at the reception desk do not speak English at all.

We were landing at the airport in the evening and departing the next morning for Venice. I chose the hotel for its proximity to the train station. We took the Leonardo express to Termini Station from the airport and left from Termini for Venice so the location was perfect.

Our room was adequate; breakfast was terrible. For our 1 night purposes, the place was ok. Would not recommend for long stays.

Great location for touring Rome. Comfortable room for three and hotel staff was very accommodating when we asked for a different room due to cigarette odor. Convenient to train/metro/bus central.

Location of hotel

The front desk staff was unfriendly and impersonal. We felt as though we were "bothering them" anytime that we needed help. They were curt and rude...very unwelcoming. We did not find this to be the case with any other hotels that we stayed in during our two week trip to Italy.

I liked the breakfast, terrace view, and a little bit of the gym equipment (better than most of hotels I stayed)

I had a hard time sleeping in the room 555 since it was below the gym. When people were working out, it seemed that the earthquake was inside the room. I even made a video of the room and the noise it caused. Also, the shower of that same room was not working properly and I could not take a good shower. The other rooms I stayed was better than room 555.

Cleanliness and near the train station..

Poor wi-fi access..

The location is great -close to the train station and within walking distance to many of the main sites in Rome. staff is very friendly and helpful. Clean comfortable rooms. Good breakfast each morning.

The free breakfast each morning was very elaborate and excellent. Overalll the hotel was clean and even fancy looking in the lobby. The room was very plain. The hotel was easy to find....and a very easy/quick walk from the train station. Despite reports online, we always felt safe....even at night when returning from the bus stop at Termini at 10- 11pm at night. The walk back was always very well lit with many tourists still out and about at that time.

The air conditioner never worked in our room for the 3 days/2 nights of our stay. It was a constant 27c/81f degrees from late evening through early morning. I reported the problem 3 times to the front desk. The last time, the desk clerk told me the manager checked into the reports of parts of the hotel being too warm...and said it was just fine to him. How ridiculous!! I negotiated a 20% discount on checkout. I wouldn't stay at this hotel again because of their lack of concern for the comfort of my wife and me.