Best Western Hotel Palazzo Ognissanti  

Echter Cappuccino zum Frühstück. Super.

Dosenfrüchte als/im Obstsalat. Diverse Systeme waren our of order.... Z.B. die Notfallleine in der Dusche... WC-Deckel lose.... Glühbirne am Badspiegel (wurde behoben)... Heizung kalt oder kochend.... Klimaanlage ganz abgeschaltet....

Das Hotel liegt am Rande der Altstadt und mit rund 7 Gehminuten zum Hauptbahnhof sehr zentral. Das Frühstücksbuffet ist für italienische Verhältnisse sehr gut: Frisches Obst, Kuchen, verschiedene Aufschnitte, Müsli, Rührei - da sollte für jeden etwas dabei sein. Service sehr nett, Zimmer immer aufgeräumt und sauber.

Zimmer sehr klein, für eine Städtereise aber völlig ausreichend. Der Fernseher sollte zumindest noch um englischsprachige Sender ergänzt werden. Das kostenlose WLAN war in der Lounge sehr stabil, auf dem Zimmer ist es leider manchmal abgebrochen.

Der überasschend grossen Balkon (fast so gross wie das Zimmer).

Das Bett könnte etwas komfortabler sein.

Everything! *Room - We had a room on the 3rd floor with a table and chairs right outside of it. Sparkling clean bathroom! *Service - Great service! *Breakfast - Best continental breakfast I’ve had in any hotel. *Service - service was also very good! Friendly staff. they were prompt when we requested something (heater b/c it was too cold for May, coffee maker in our room, etc) *Location - Great location! It was right in between the train station and the river, and right outside of the busy tourist area. It was a short walk (few blocks) with our luggage from the train station, and a short walk (1 block) to the river. Across the river is less tourism and we found some great organic restaurants at a reasonable price. It was right across from a laundry facility and an ATM. Very convenient.

very nice hotel staff and helpfully

Happy hour Breakfast Room Staff Location

No kettle in room No English tv stations

Location, friendly staff.

Location near train station. Breakfast buffet. Clean.

Reception staff and Breakfast were excellent. Evening snacks were nice. Close to the train station and other historical sites.

I paid the off season low rate, but nonetheless the TV and thermostat didn't work. Had to shut off the heat using the breaker box and just didn't watch TV.

Room is clean and bed is comfortable. Breakfast spread is wide and good. value for money

Everything is perfect there, from the friendlyness of the staff to the cleaness of the room and the quality of the breakfast.

There's absolutely nothing to complain about.

Location, staff, breakfast were excellent.

Safe didn't work, our room was much smaller than in booking.com.

The cleanliness of the room and free WIFI

not really, everything is perfect for the price we paid.

Staff were extremely friendly and helpful, manager was great, breakfast was excellent, walking distance to almost everything, very close to good restaurants and laundry across road which was good when travelling a lot. Rooms were cleaned everyday and chocolate left on pillow excellent service. Internet available with printer plus in room wi fi very good value for money

Close to central train station

Garden-side room was full of mosquitos! Had to kill more than 10 of them to be able to sleep! Had to change the room to the street side.

The staff was very freindly and helpful.

The hotel has a bar across the streeet and it is VERY loud and noisy.

Nice room and good location, 5 minutes walk to railway station

The washing room is not so good

location and staff

the room I was - on the 4th floor - had no wifi available, although it is written in the hotel description it is available in the whole hotel. Another weak point was comfortableness of my room - no comfortable at all because of the air conditioner - too cold - and I could not control it. The bed was also much worse than the one I got the other time I stayed at the hotel. Probably it is because that specific room is cheaper than the others in the hotel.

The staff were good Te room was cleaned in best way

The room was very small

I liked the breakfast and the location was good. Close to Santa Maria Novella trainstation and near the centre of Florens. Also close to the beautiful Arno river. Free internet. Staff was friendly.

Couldn't turn up the aircondition. With 35-40 degrees celcius outside and 20 inside I thought I would catch a cold. Luckily I had a balcony. Wireless didn't work in my room but I could borrow a cable and it was fine.

Location was decent and with walking distance to the train station and all major sites, The breakfast supplied was very good and all of the staff were friendly and willing to help.

The bed was not entirely comfortable ( a little to firm).

the location and the price were perfect!

well the only thing was that my iphone didn't received the wifi connection properly.

best hotel in wich we stay in lasgt few years, my recomodatino for everyone

The location was good. Staff were very attentive.

The coffee at breakfast & also, the TV reception was not the best. A promised technician did not arrive to fix the issue over the 4 days stay.

The staff was excellent, the breakfast was also good, and the services offered really good also.

The bed wasn't that comfortable and the ac was too cold, otherwise you had to turn it off but it was too hot to turn it off completely.