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Ognissanti (0.1 miles)
Show map Best Western Hotel Palazzo Ognissanti

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Newest reviews for Best Western Hotel Palazzo Ognissanti

  • Florin
    August 28, 2014

    Good location, walking distance too all sights. Hop-on - Hop-off station nearby, good breakfast spread, friendly staff. Parking available offsite in covered garage.

    Rooms are fairly small and basic.


  • Üllar
    August 8, 2014

    Smart choice: good price and quality and location combination

    Street was bit noisy at early morning. Breakfast was OK, but every day same without any change


  • Anonymous
      United States of America
    July 28, 2014

    This is a very convenient location with an easy walk to main train station but it is over cobblestone streets, which make pulling a suitcase a little rough. We found most everything we wanted to see was within our walking distance. The staff was very friendly, helpful and accommodating. When I asked to have a true twin bed or an additional mattress for our son they arranged for another mattress on top of the thin one right away. City maps right at the front desk were perfect and info shared by the staff was spot-on. Just across the street, to the right as we left the hotel, we found a laundromat which made washing and drying our clothes a breeze! It was 3,50 Euros each for a washer and dryer. Hotel has a laundry service but it is pricey. Breakfast was included in the room price and was good with a moderate variety and more than a standard Italian breakfast.

    I requested the option with 3-twin beds when I booked the reservation. Be aware that this hotel considers 3-twins as two twin beds pushed together and a narrow chair bed with a super thin mattress. Our 22-year- old son sat on his "bed" and said it felt like he was sitting on the bare metal frame. I tried to sit on it and instantly felt the frame, too. This might work for a small child, say up to age 8 or so, but not for a 6'3", 180 lb. Adult!! Air conditioning didn't work well and it took well into the night to cool the room enough to sleep. The room was very small for a triple room and we all felt cramped. The only way to open suitcases was on the beds.


  • John
      United Kingdom
    July 18, 2014

    Decent breakfast, good happy hour, excellent staff, good location,

    Shower went hot and cold, every other minute, at any time of day. Could be dangerous for children. No evening meal available.


  • Martha
      United States of America
    July 6, 2014

    Not a bad walk to the Center. Many restaurants nearby. Good breakfast

    Make sure you know which exit to leave from the train station to get to the hotel. Short walk to hotel if you take the right road!


  • Cora
    July 2, 2014

    Breakfast was excellent - lots to choose from and the quality of the food was excellent. The best hotel food we've tasted in the 3 weeks we travelled across Europe. Staff had answers to whatever questions or suggestions we asked for. Ever so helpfull and accommodating.

    not very close to main attractions but not very far, as well (not really a big issue considering all the positive things the hotel offers).


  • Brian
      United States of America
    June 5, 2014

    Staff very helpful and on the ball. Good English language skills - and more used to American travelers than the average hotel. I had a very brief stay coming in at 5pm and needing to leave for the airport via cab at 5am. They arranged my cab ahead of time (and cab was there on time) and not only did an automated wake up call at 4:30, but then front desk called 10 minutes later to make sure I had got it - and was up! That is service - and not the norm in Italy. And the place was nice and clean and quiet. Next trip to Florence I will stay there.

    The shower stalls are a bit tiny - ok for me, but some travelers might be a tight fit.


  • Anonymous
    May 27, 2014

    Very noisy outside.


  • Peter
    May 13, 2014

    Location is within walking distance of the train and bus stations. Friendly staff and very pleasant hotel facilities. I would come back here happily.

    The wi-fi for my laptop was unreliable, but I did not follow this up with staff as I was only there for one night.


  • Eric
    March 30, 2014

    Location good, staff helpful in directions and suggestions

    Bathroom cleaning not very well done


  • Robert
      South Africa
    February 2, 2014

    The staff were extremely efficient, organized, informative. Porter requests were dealt with immediately. The hotel and rooms kept extremely clean. Breakfast supplied was an excellent selection of cooked and continental. All freshly prepared. Choice of latte, cappuccino etc on request was an added bonus. The hotel was very central. Rooms were quiet. All the staff spoke good English. We would definitely return to this hotel when visiting Florence again.


  • Sau
      Hong Kong
    December 9, 2013

    overall pretty good.. i like the welcome food around tea time!



  • Charles
    November 1, 2013

    The convenience and the vicinity of the railway station and the car rentals. Close (20') walk to Palazzo Vecchio and Uffizi. Good restaurants at walking distance. The friendlyness of the staff.

    The design inside the hotel is ... very poor !


  • Hampar
    October 22, 2013

    Location, staff, ok breakfast, good wifi

    The hotel should not be on's list. The room was so small we had no place for our 2 luggages, bathroom is smaller then inside of your car, showers leak & if you drop your soap you can not pick it up without opening the door, last day we were there we had no water in the morning then only brown water was coming out of the tap & the shower, had to go elsewhere to wash up before we could go to Venice that day.just a very bad experience. No working tv


  • Anonymous
    October 19, 2013

    Delicious and classy breakfast with great choice of cheese, cold cuts and baked goods served on tables with linen and cutlery resembling silver. Slipers provided. Small gift in the room on arrival. Shower pressure and temperature.

    Noisy street (but this is something a hotel cannot control).


  • Anonymous
    September 18, 2013

    good location close to santa maria novella station and within walking distance to main attraction


  • Momchil
    September 11, 2013

    Everything was perfect


  • Momchil
    September 11, 2013

    Everything was perfect


  • Michael
    September 11, 2013

    Rooms were great. Breakfast was above par. Staff was friendly and helpful.



  • Anonymous
    September 2, 2013

    The location is excelent!


  • Riccardo
    July 4, 2013

    great staff and location


  • Marc
    July 3, 2013

    The staff: very nice, friendly, efficient and responsive to any requests. Also, the director of the hotel is a real professional, with an outstanding sense on the meaning of serving clients in the best possible ways.


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