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Best Western Hotel Palazzo Ognissanti
Via Maso Finiguerra 12, Santa Maria Novella, 50123 Florence – Show map
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6 Reasons to Choose Best Western Hotel Palazzo Ognissanti
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1154 properties in Florence
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181 verified reviews
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Best Western Hotel Palazzo Ognissanti's staff speak: Romanian, Portuguese, Italian, French, Spanish, English, German, Arabic
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Food & Drink
Bar, Breakfast in the Room
Free! WiFi is available in all areas and is free of charge.
Private parking is available at a location nearby (reservation is not needed) and costs EUR 20 per day.
Room Service, Car Rental, Shuttle Service (surcharge), Airport Shuttle (surcharge), 24-Hour Front Desk, Express Check-in/Check-out, Currency Exchange, Tour Desk, Ticket Service, Baggage Storage, ATM on site, Concierge Service, Private Check-in/Check-out, Babysitting/Child Services, Laundry, Dry Cleaning, Ironing Service, Fax/Photocopying
Newspapers, Safe, Non-smoking Rooms, Facilities for Disabled Guests, Elevator, Soundproof Rooms, Heating, Air Conditioning
Romanian, Portuguese, Italian, French, Spanish, English, German, Arabic
From 2:00 PM
Until 11:00 AM
Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check what conditions apply to your preferred room.
Children and Extra Beds
All children are welcome.
Free! One child under 2 years stays free of charge when using existing beds.
One child under 2 years is charged EUR 13 per person per night in a crib.
The maximum number of cribs in a room is 1.
Additional fees are not calculated automatically in the total cost and will have to be paid for separately during your stay.
Pets are allowed on request. Charges may apply.
Cards accepted at this property
Best Western Hotel Palazzo Ognissanti accepts these cards and reserves the right to pre-authorize your card prior to arrival.
Only small pets are allowed.
Based on 181 reviews
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Good location, walking distance too all sights. Hop-on - Hop-off station nearby, good breakfast spread, friendly staff. Parking available offsite in covered garage.
Rooms are fairly small and basic.
Smart choice: good price and quality and location combination
Street was bit noisy at early morning. Breakfast was OK, but every day same without any change
This is a very convenient location with an easy walk to main train station but it is over cobblestone streets, which make pulling a suitcase a little rough. We found most everything we wanted to see was within our walking distance. The staff was very friendly, helpful and accommodating. When I asked to have a true twin bed or an additional mattress for our son they arranged for another mattress on top of the thin one right away. City maps right at the front desk were perfect and info shared by the staff was spot-on. Just across the street, to the right as we left the hotel, we found a laundromat which made washing and drying our clothes a breeze! It was 3,50 Euros each for a washer and dryer. Hotel has a laundry service but it is pricey. Breakfast was included in the room price and was good with a moderate variety and more than a standard Italian breakfast.
I requested the option with 3-twin beds when I booked the reservation. Be aware that this hotel considers 3-twins as two twin beds pushed together and a narrow chair bed with a super thin mattress. Our 22-year- old son sat on his "bed" and said it felt like he was sitting on the bare metal frame. I tried to sit on it and instantly felt the frame, too. This might work for a small child, say up to age 8 or so, but not for a 6'3", 180 lb. Adult!! Air conditioning didn't work well and it took well into the night to cool the room enough to sleep. The room was very small for a triple room and we all felt cramped. The only way to open suitcases was on the beds.
Decent breakfast, good happy hour, excellent staff, good location,
Shower went hot and cold, every other minute, at any time of day. Could be dangerous for children. No evening meal available.
Not a bad walk to the Center. Many restaurants nearby. Good breakfast
Make sure you know which exit to leave from the train station to get to the hotel. Short walk to hotel if you take the right road!
Breakfast was excellent - lots to choose from and the quality of the food was excellent. The best hotel food we've tasted in the 3 weeks we travelled across Europe. Staff had answers to whatever questions or suggestions we asked for. Ever so helpfull and accommodating.
not very close to main attractions but not very far, as well (not really a big issue considering all the positive things the hotel offers).
Staff very helpful and on the ball. Good English language skills - and more used to American travelers than the average hotel. I had a very brief stay coming in at 5pm and needing to leave for the airport via cab at 5am. They arranged my cab ahead of time (and cab was there on time) and not only did an automated wake up call at 4:30, but then front desk called 10 minutes later to make sure I had got it - and was up! That is service - and not the norm in Italy. And the place was nice and clean and quiet. Next trip to Florence I will stay there.
The shower stalls are a bit tiny - ok for me, but some travelers might be a tight fit.
Very noisy outside.
Location is within walking distance of the train and bus stations. Friendly staff and very pleasant hotel facilities. I would come back here happily.
The wi-fi for my laptop was unreliable, but I did not follow this up with staff as I was only there for one night.
Location good, staff helpful in directions and suggestions
Bathroom cleaning not very well done
The staff were extremely efficient, organized, informative. Porter requests were dealt with immediately. The hotel and rooms kept extremely clean. Breakfast supplied was an excellent selection of cooked and continental. All freshly prepared. Choice of latte, cappuccino etc on request was an added bonus. The hotel was very central. Rooms were quiet. All the staff spoke good English. We would definitely return to this hotel when visiting Florence again.
overall pretty good.. i like the welcome food around tea time!
The convenience and the vicinity of the railway station and the car rentals. Close (20') walk to Palazzo Vecchio and Uffizi. Good restaurants at walking distance. The friendlyness of the staff.
The design inside the hotel is ... very poor !
Location, staff, ok breakfast, good wifi
The hotel should not be on booking.com's list. The room was so small we had no place for our 2 luggages, bathroom is smaller then inside of your car, showers leak & if you drop your soap you can not pick it up without opening the door, last day we were there we had no water in the morning then only brown water was coming out of the tap & the shower, had to go elsewhere to wash up before we could go to Venice that day.just a very bad experience. No working tv
Delicious and classy breakfast with great choice of cheese, cold cuts and baked goods served on tables with linen and cutlery resembling silver. Slipers provided. Small gift in the room on arrival. Shower pressure and temperature.
Noisy street (but this is something a hotel cannot control).
good location close to santa maria novella station and within walking distance to main attraction
Everything was perfect
Everything was perfect
Rooms were great. Breakfast was above par. Staff was friendly and helpful.
The location is excelent!
great staff and location
The staff: very nice, friendly, efficient and responsive to any requests. Also, the director of the hotel is a real professional, with an outstanding sense on the meaning of serving clients in the best possible ways.
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