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Borgo San Jacopo 3, Florence Historic Center, 50125 Florence, Italy – Show map
Excellent location – rated 9.6/10! (score from 613 reviews)
Rated by guests after their stay at Hotel Pitti Palace al Ponte Vecchio.
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1334 properties in Florence
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613 verified reviews
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Hotel Pitti Palace al Ponte Vecchio's staff speaks: Italian, English
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Food & Drink
Restaurant, Bar, Breakfast in the Room
WiFi is available in the hotel rooms and is free of charge.
Private parking is available at a location nearby (reservation is needed) and charges apply.
Room Service, Car Rental, 24-Hour Front Desk, Currency Exchange, Ticket Service, Baggage Storage, Concierge Service, Babysitting/Child Services, Laundry, Dry Cleaning, Meeting/Banquet Facilities, Fax/Photocopying, Honeymoon Suite
Newspapers, Safe, Non-smoking Rooms, Elevator, Heating, Air Conditioning
From 2:00 PM
Until 12:00 PM
Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check what conditions apply to your preferred room.
Children and Extra Beds
All children are welcome.
One child under 12 years stays free of charge when using existing beds.
One child under 2 years stays free of charge in a crib.
The maximum number of cribs in a room is 1.
The maximum number of extra beds in a room is 1.
Pets are allowed. No extra charges.
When booking more than 7 rooms, different policies and additional supplements may apply.
Cards accepted at this property
Hover over the cards for more info.
Based on 613 reviews
Value for money
Show reviews from:
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Score from 771 reviews Very good
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Score from 1198 reviews Very good
The Ambasciatori is an elegant hotel next to Santa Maria Novella Church in Florence's historic center, a 10 minute walk from the cathedral. Its soundproof rooms offer air conditioning and free Wi-Fi.
Score from 999 reviews Very good
Everything was just perfect! Great location!
Location is excellent View from the bar is breathtaking
Wifi connectivity outages needs to be corrected
LOCATION, ROOF TOP RESTAURANT, MID FLOOR LOUNGE.
SHOWER GLASS DOOR ALLOW WATER TO REACH FLOOR.
Beautiful historic building Right in the Historical Centre Excellent Breakfast Friendly staff Spoke English
Staff very helpful with good restaurant locations. Location is perfect for exploring the city and key tourist locations. Great breakfast views and service.
Bed was quite small.
People working there helpful and friendly Their panoramic terrace really great
Their breakfast the coffee was bad... Such a great place
excellent location close to everything good breakfast clean and nice rooms
single glazed windows and street noise made sleeping difficult
Large triple room with good facilities Good wifi although you have to search through a few before connecting to one. Good breakfast with plenty of choices on top of the hotel. Very helpful staff Excellent location. Most locations accessible by walking
In our room the window did not seal well, so could get a bit chilly in the mornings. Also, next to a busy street meaning if you prefer to have a quiet room you might be disappointed. Not a problem for us though.
very good location. Nice and simple breakfast.
Great staff; enjoyed the breakfast - we were able to eat outside - convenient location.
Everything is fine except meal.
Location. Breakfast view. Helpful staff.
Noise from the street and renovation works nearby. Ask for upper floors.
proximity to Florence; hotel comfort; room size; roof terrace.
Breakfast could have fresh or good quality juices, OJ tasted watered down and canned
It got very cold at night and the heating wasn't switched on making the bedroom very cold especially in the early morning
Well-fitted room and bathroom with a view of the Ponte Vecchio. Wonderful views from the top floor terrace and great o have breakfast there.
Rather unsmiling, reluctant service at Reception. Many of the choices in the rooftop diinner menu were unavailable.
Great location and nice hotel with views.
Smokers smoking on the balconies whilst people were eating breakfast ,so rude and really shouldn't be allowed in these times.
The Hotel Roma was fantastic in every way and we will definitely go back to stay there.
We are unable to review the Pitti Palace due to our reservation being changed by them for us to the Hotel Roma. We did have a look at the Pitti Palace during our travels around Florence and we found that the staff were not particularly friendly AT ALL - most surprisingly, as this was our first experience of unfriendliness in all of our 10 days in Italy.
We were surprised to get the best room in the hotel, which is the top floor apartment, with a private sit out with the best view. Value for money Cleanliness Spacious Friendly staff Location
Noisy at night, but cant be helped due to the location.
Well priced considering the fantastic location. Pleased you've added scrambled egg to your great breakfast selection. 5th visit and will come again.
The volume on BBCW is abysmal - impossible to hear. Excuses are not helpful or useful. Please sort it out. Another problem was on packing to leave when I discovered an abnormal amount of dust on the bottom of my slippers. That means the floor was either not dusted every day or just not very well.
Location and facilities, especially the terrace bar/restaurant.
The noise at night, going on into the early morning. Bring earplugs!
It is very hard to find fault with the Pitti Palace Hotel. We arrived tired on a Wednesday evening to attend a wedding the following day. When we were shown our room we assumed it must have been a mistake - there was not one room but several...and a lounge...and two bathrooms...and a wonderful roof terrace all its own. We booked a family room for three. We got a magnificent suite for the night, at a painless rate (thanks to booking.com) Everyone was friendly and helpful. Every memory is of a sumptuous stay in a hotel we never dreamed we would be able to afford.
The hotel was steps from everything and the terrace on the roof where meals were served provided a wonderful view of Florence. Good room.
Very central location at Ponte Vecchio with easy walking to Pitti Palace, Boboli Gardens, Uffizi and the old town centre