Best Western Hotel Plaza

Decent location in respect to the major train station.

I was charged an extra fee for asking for a late checkout. I was not even offered a grace period till 14:00. My flight was not until 17:00. I was disappointed in this. I also wanted to sign up for their Best Western Rewards Program and I was told to go online to do this. They did not even have their own Rewards Program information available.

the hotel is very clean and workers are pleasant, good breakfast

I did not like the fact that in the morning there was only one staff sometimes who was unable to leave the reception area

rooms are too small for three beds

The Best was the staff,they were very polite and frendly,the hotel is very will organised and good value for money

Only the breakfast was good. The staff at the reception really did not seem to know much about the city and the facilities.

good location - not the safest place in Naples, but this is how Naples is, breakfast tarrace with great view, good quality and price, clean and neat; continental breakfast (with some salty stuff and tea - useful tip for northern europeans I guess); generally good choice

too small rooms, also way too hot inside (in november the heating was always on), quite dangerous outside, but the district and Naples is a bit this way; I would add some more salty food for breakfast (some mozzarella and more ham?)

Central location, price, helpful personnel, good breakfast buffet, clean.

Friendly welcome, reasonable price/quality ratio

Room rather small.

Rooms are clean and newly renovated. Spacious room for triple sharing and spacious bathroom. Breakfast is good and included in the stay. Internet access in rooms and also 2 computers in the lobby that guests can use.

Hotel receptionist were unfriendly and unhelpful from day one til check out. Their facial expressions are like they dont want being asked or inquired upon. It like they expect you to know everything but that's why we are called tourists. We booked the hotel because it is best western. The hotels reputations is being destroyed by their unfriendly staff. Hope you can train them. I also lost my cellphone in the hotel lobby in the computer area so just be careful next time.

The hotel is fine, the staff was great, the room is small but comfortable, they have free internet and the breakfast was good.

The hotel big problem is that it is located in Napoles which is a dirty, ugly and dangerous place. In our first day I and my husband went to Brand pizzeria and two guys in motorcycle with guns stolen the Japanese tourists in front of us. If you would like to know Capri and Pompeii the best city to stay is Sorrento that is beautiful and safe place.

very friendly helpful staff, responded very quickly to email enquires regarding a disabled customer. good buffet continental breakfast

area a little rough, dustbins emptied very late at night,little noisy

Cleanliness of the hotel and friendliness of the staff. The breakfast was very reasonable with cereal and yoghurt, toast etc.

Hotel was in good condition and can have no complaints about the service. Nice little bar area to have a quiet drink.

Area was terrible but maybe that's just Naples. Obvious prostitution right outside the hotel and the streets were piled high with rubbish. Did not feel safe the minute we left the hotel.