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Piazza Principe Umberto 23, Naples Central Station, 80142 Naples – Show map
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438 properties in Naples
Including hotels, apartments, villas and more.
796 verified reviews
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Best Western Hotel Plaza's staff speak: Italian, French, Spanish, English
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Food & Drink
Bar, Breakfast in the room
Free! WiFi is available in all areas and is free of charge.
Public parking is possible at a location nearby (reservation is not needed) and costs EUR 18 per day.
Room service, Shuttle service (surcharge), Airport shuttle (surcharge), 24-hour front desk, Express check-in/check-out, Tour desk, Luggage storage, Concierge service, Lockers, Shared lounge/TV area, Laundry, Shoeshine, Trouser press, Daily maid service, Meeting/banquet facilities, Business centre, Fax/photocopying, VIP room facilities, Bridal suite
Safety deposit box, Non-smoking rooms, Facilities for disabled guests, Family rooms, Lift, Soundproof rooms, Heating, Non-smoking throughout, Air conditioning, Designated smoking area
Italian, French, Spanish, English
14:00 - 00:00 hours
01:00 - 11:00 hours
Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check the conditions of your required room.
Children and extra beds
All children are welcome.
Free! All children under 12 years stay free of charge when using existing beds.
Free! All children under 2 years stay free of charge for children's cots/cribs.
The maximum number of children's cots/cribs in a room is 1.
Free! Pets are allowed on request. No extra charges.
Cards accepted at this property
Best Western Hotel Plaza accepts these cards and reserves the right to pre-authorise your card prior to arrival.
Based on 796 reviews
Value for money
Show reviews from:
Just 200 metres from Naples Central Station, Hotel Vergilius Billia offers air-conditioned, simply furnished rooms with LCD TVs. The harbour is a 10-minute bus ride from the hotel.
Score from 883 reviews Good
Starhotels Terminus is next to Napoli Centrale Train Station and a 15-minute walk from Naples Cathedral. It features a panoramic roof terrace with views of Mount Vesuvius and the sea.
Score from 464 reviews Good
Europa Grand Hotel is set in a 19th-century building right next to Napoli Piazza Garibaldi Train Station. All rooms are air-conditioned, and the restaurant serves traditional Neapolitan cuisine.
Score from 622 reviews Good
The Bonapace Portanolana is just 200 metres from Piazza Garibaldi and Napoli Centrale Railway Station. It offers comfortable air-conditioned rooms with private bathroom and balcony, plus free Wi-Fi.
Score from 132 reviews Good
Reception staff very helpful, its a great value for money hotel. I would definately stay there again. the area is a bit rough, but did not feel threatened at all.
Basic but nice - great value for money. Close to train station, so really convenient if you're traveling to Pompei, etc - the neighborhood itself is a bit sketchy, so keep that in mind. Staff was nice, breakfast was good, & overall I had a nice stay for the 1 night I was there.
Location seems abit unsafe, but extra caution will do. No early check-in
Friendly and helpful staff! Very clean hotel room, shower was a little small but other than that, it was great!
Convenient location in that it is close to the train and airport but in what seemed a relatvely unsafe area to walk around in. Clean but very simple hotel
Great value for money. Really convenient for the bus and train stations and some great local restaurants. It was within walking distance of everything I wanted to see in Naples, but it is quite a walk to the water.
There were a lot of men hanging around outside the hotel late at night - who were all perfectly pleasant even when I was by myself, but it was a little disconcerting at times.
Location and wi-fi
The staff was helpful except for 1 lady in the reception who was really rude and not polite
staff were helpful, breakfast was good, bed was comfortable, I felt safe despite the location...
Naples is not exactly the friendliest city in Italy. The wifi didn't work at all; our computer and phones couldn't even connect.
The location was near the central station and bus stop.
Area was not good. Hotel did not have basic facility of microwave. No tea or coffee facility in room. Breakfast was simple. Staff at reception was not very helpful as he did not know information about tourism in Naples.
Location is good.
Hotel facilities itself are OK but I really expected higher standard from Best Western chain. I was quite disappointed about the hotel and the money I paid for it. If I new the standards beforehand, I would go for a simple hotel where I would have gotten the same service.
Hotel is close to Naples central railway station and easy walking distance.
that area of Naples is very dirty, rubbish everywhere, people sitting and laying on footpaths all hours of day and night. People hanging around in large groups. General area and buildings in poor condition.
Convenient to station. Extremely helpful staff, especially Gianfranco. Comfortable ant good price. Breakfast was good.
Location. Very convenient to station. Area ver grubby, lots of rubbish and did not feel safe. Lots of hang a outs.
Very clean, excellent breakfast included, lots of lobby space to get together (we were in a group of 2 families)
Location was good for us since we needed to be near the train station; area is pretty loud and downtrodden, slightly intimidating for some tourists
For staying for 2 nights it was ok. Close to the train station
We had a very small room. Not recommended for longer stay. Breakfast is very basic
staff cleanliness ease to get to the mainline and suburban railway good choice of breakfasts
dingy part of town one member of staff doing front reception and the back bar
The front desk person john Franco was excellent...went out of his way for us with recommendations where to eat and go. Place was clean and functional and breakfast was good.
The area around the hotel was not good at nite...lots of shady characters. The city itself is filthy and old from what I saw. Lots of trash all over the streets.
The hotel itself is good and near to the train station. Very easy to access the metro line and to get buses to others parts including airport.
There are lot if thieves in the area where the hotel is situated. My pocket was almost picked when my wife noticed the guy walking beside me and she shouted and then he ran away. Police is no help. There was another incident. There was one girl walking on the street and one guy was walking behing her open her bag zip and tried to take things out and lot of other local people were watching and noone said a thing. We had to shout and alert the girl and again in this case the guy ran away. We did not feel safe at all near the hotel. We got back into hotel at 8.00 in the evening because we did not want to stay out during dark. I would not recommed this hotel to anyone because of this.
The staff were very friendly and helpful , the beds were beautiful for a hotel, the breakfast was pretty good for a budget hotel
The area was very seedy and scary. Wouldn't go out at night as two women.
Gianfranco at front desk was exceptional as were the staff working in the rooftop breakfast area. All were friendly, helpful and went out of their way to make our stay safe and pleasurable
Most everything was good.
Did not feel safe in location!
Staff was very friendly and helpful. Cleanliness was good. Comfort was as per star rating and value priced Location is close to main train station
many homeless and shady people hanging outside the hotel in the main square. They even try to sell you stuff that looks stolen or picked out of garbage.
bad thing was that we were leaving early in the morning and we had asked in advance to be given snacks, the staff refused to do it (breakfast was included) and they explained the restaurant personal don't come so early. So siesta makes people lazy.
We enjoyed our stay at this hotel. We were very welcomed. Staff were very helpful and even recommend parking. Breakfast was extremely very good choice buffet! Very clean and comfortable room.
Area outside hotel is a bit doggy at night!
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