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Piazza Principe Umberto 23, Central Station, 80142 Naples, Italy – Show map
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766 verified reviews
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Best Western Hotel Plaza's staff speaks: Italian, French, Spanish, English
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Food & Drink
Bar, Breakfast in the Room
WiFi is available in all areas and is free of charge.
Public parking is available at a location nearby (reservation is not needed) and costs EUR 18 per day.
Room Service, Shuttle Service (surcharge), Airport Shuttle (surcharge), 24-Hour Front Desk, Express Check-in/Check-out, Tour Desk, Baggage Storage, Concierge Service, Lockers, Shared Lounge/TV Area, Laundry, Shoeshine, Suit Press, Daily Housekeeping, Meeting/Banquet Facilities, Business Center, Fax/Photocopying, VIP Room Facilities, Honeymoon Suite
Safe, Non-smoking Rooms, Facilities for Disabled Guests, Family Rooms, Elevator, Soundproof Rooms, Heating, All Spaces Non-Smoking (public and private), Air Conditioning, Designated Smoking Area
Italian, French, Spanish, English
2:00 PM - 12:00 AM
1:00 AM - 11:00 AM
Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check what conditions apply to your preferred room.
Children and Extra Beds
All children are welcome.
All children under 12 years stay free of charge when using existing beds.
All children under 2 years stay free of charge in a crib.
The maximum number of cribs in a room is 1.
Pets are allowed on request. No extra charges.
Cards accepted at this property
Hover over the cards for more info.
Based on 766 reviews
Value for money
Show reviews from:
The Starhotels Terminus is next to Naples Central Train Station and a 15-minute walk from the Naples Cathedral. It features a panoramic roof terrace with views of Mount Vesuvius and the sea.
Score from 560 reviews Good
Just 215 yards from Naples Central Train Station, the Hotel Vergilius Billia features air-conditioned, simply furnished rooms with LCD TVs. The harbor is a 10-minute bus ride from the hotel.
Score from 991 reviews Good
Less than half a mile from Gianturco Metro Station, Hotel Tiempo includes access to private grounds and free Wi-Fi throughout the property.
Score from 1278 reviews Very good
In a great location in front of Naples Central Train Station, Stelle Hotel The Businest features soundproof rooms with free Wi-Fi and air conditioning. Private parking is available on site for a fee.
Score from 1085 reviews Excellent
April 27, 2015
The air conditioning didn't work and certain info you only got after going down to reception again, when i think it should have been provided in the first place.
The Hotel ist well located very near the train station. The breakfast is varied and served on the roof terrace. The price is very good for what you get overall.
April 21, 2015
Items available for breakfast should have been more
Good Wifi connection
April 21, 2015
Rubbish outside hotel, unhelpful staff
April 13, 2015
Room rather cold (temperature)
Breakfast and wifi
April 12, 2015
Very grotty and dirty outside did not feel safe on the street.
Near train station.
April 10, 2015
The staff took ages to check us in and ended up taking photocopies of our ID so that could leave the hotel.
We were two parents and two sam all kids and we had adjoining bedrooms with two bathrooms and it was absolutely perfect for us. Breakfast was generous with lots of choice including homemade Neapolitan Easter cake.
April 10, 2015
Breakfast was a bit rushed as there were alot of people staying and the hot food was not refreshed
Clean and comfortable room. Liked the recycling in the hallway
March 16, 2015
All was good.
February 27, 2015
The fact that the hotel room and lobby were well heated. I got a free cappuccino from the hotel staff when I requested for one. Thanks guys.
February 12, 2015
Pirmajā reizē bija grūti atrast.
February 2, 2015
Paper thin walls, loud television and talking until late prevented sleep - annoying as had to be up early. Staff on desk particularly unhelpful and less than pleasant.
January 29, 2015
January 26, 2015
Very good for 3 star hotel.there breakfast is excellent
January 22, 2015
The wind of the hair dryer was so weak. I ordered Tea and coffee facilities but the kettle was not functioned well. The inside of the minibar was not cold enough.
The room was clean, comfort. TV has some international channnel. Near to the station and the supermarket.
January 21, 2015
Acropolis view - nice at night and location- near good resturants and shopping
January 11, 2015
my second time in best western plaza.everything was fine. nothing to complain. the area is pretty seedy but not Dangerous.
January 10, 2015
That said if you're there to visit Naples itself you're on the wrong side of town. Lack of plugs in the room meant charging devices was a bit of a pain and if you want a selection for breakfast be sure to get up early.
Easy transport links are the biggest selling point of this hotel. If you're planning to visit other locations other than napels then its for you. Resonably priced with good staff.
January 5, 2015
service at breakfast is a disaster and they seem to enjoy when products are over and they don't refill... as if from another hotel - the breakfast guys
good location, spacious, as predicted, as we stayed here before
January 4, 2015
good breakfast. excellent clean rooms
January 4, 2015
Difficulty in obtaining tourism information for non-tour visit to Pompeii from Naples.
January 3, 2015
No kettle/hot drink facilities in the room. Breakfast buffet could have been kept topped up.
Location, wifi (Free :-) Bar was reasonable. Staff are very friendly and helpful. Check in and out was quick.
December 28, 2014
- Near a noisy area. Very busy with markets during the day. Didn't bother me much but if you are one of those people, might not want to stay here
- Good facilities and wifi for money
December 20, 2014
Not the hotel's fault, but the streets of Naples were rather challenging at a time of a general strike.
We experienced some personal problems while at the hotel, and the reception staff could not have been kinder or more attentive. They made a difficult time a little easier. Very comfortable room, spotlessly clean.
December 19, 2014
The surroundings of the outside of the hotel was a bit concerning. That section of the city very dirty.
The hotel from inside is very nice and the staff made you feel welcomed. They where very informative in the city tours.
December 14, 2014
Poor wifi reception in the room. Needed to sit in hallway and we were only on the first floor.
Excellent staff member John Franco who helped me obtain a new suitcase. His customer service skills were excellent.
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