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Piazza Principe Umberto 23, Naples Central Station, 80142 Naples – Show map
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422 properties in Naples
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795 verified reviews
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Best Western Hotel Plaza's staff speak: Italian, French, Spanish, English
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Food & Drink
Bar, Breakfast in the Room
Free! WiFi is available in all areas and is free of charge.
Public parking is available at a location nearby (reservation is not needed) and costs EUR 18 per day.
Room Service, Shuttle Service (surcharge), Airport Shuttle (surcharge), 24-Hour Front Desk, Express Check-in/Check-out, Tour Desk, Baggage Storage, Concierge Service, Lockers, Shared Lounge/TV Area, Laundry, Shoeshine, Suit Press, Daily Housekeeping, Meeting/Banquet Facilities, Business Center, Fax/Photocopying, VIP Room Facilities, Honeymoon Suite
Safe, Non-smoking Rooms, Facilities for Disabled Guests, Family Rooms, Elevator, Soundproof Rooms, Heating, All Spaces Non-Smoking (public and private), Air Conditioning, Designated Smoking Area
Italian, French, Spanish, English
2:00 PM - 12:00 AM
1:00 AM - 11:00 AM
Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check what conditions apply to your preferred room.
Children and Extra Beds
All children are welcome.
Free! All children under 12 years stay free of charge when using existing beds.
Free! All children under 2 years stay free of charge in a crib.
The maximum number of cribs in a room is 1.
Free! Pets are allowed on request. No extra charges.
Cards accepted at this property
Best Western Hotel Plaza accepts these cards and reserves the right to pre-authorize your card prior to arrival.
Based on 795 reviews
Value for money
Show reviews from:
Just 215 yards from Naples Central Train Station, the Hotel Vergilius Billia features air-conditioned, simply furnished rooms with LCD TVs. The harbor is a 10-minute bus ride from the hotel.
Score from 867 reviews Good
In a great location in front of Naples Central Train Station, Stelle Hotel The Businest features soundproof rooms with free Wi-Fi and air conditioning. Private parking is available on site for a fee.
Score from 510 reviews Excellent
The Europa Grand Hotel is in a 19th-century building right next to Napoli Piazza Garibaldi Train Station. All rooms are air-conditioned, and the restaurant serves traditional Neapolitan cuisine.
Score from 611 reviews Good
The Royal Continental is right on Naples' seafront promenade, in a quiet neighborhood. It features a stunning rooftop pool, with panoramic views out over the Bay of Naples and Castel dell'Ovo.
Score from 1739 reviews Very good
Great value for money. Really convenient for the bus and train stations and some great local restaurants. It was within walking distance of everything I wanted to see in Naples, but it is quite a walk to the water.
There were a lot of men hanging around outside the hotel late at night - who were all perfectly pleasant even when I was by myself, but it was a little disconcerting at times.
Location and wi-fi
The staff was helpful except for 1 lady in the reception who was really rude and not polite
Hotel is close to Naples central railway station and easy walking distance.
that area of Naples is very dirty, rubbish everywhere, people sitting and laying on footpaths all hours of day and night. People hanging around in large groups. General area and buildings in poor condition.
Convenient to station. Extremely helpful staff, especially Gianfranco. Comfortable ant good price. Breakfast was good.
Location. Very convenient to station. Area ver grubby, lots of rubbish and did not feel safe. Lots of hang a outs.
Very clean, excellent breakfast included, lots of lobby space to get together (we were in a group of 2 families)
Location was good for us since we needed to be near the train station; area is pretty loud and downtrodden, slightly intimidating for some tourists
For staying for 2 nights it was ok. Close to the train station
We had a very small room. Not recommended for longer stay. Breakfast is very basic
staff cleanliness ease to get to the mainline and suburban railway good choice of breakfasts
dingy part of town one member of staff doing front reception and the back bar
The front desk person john Franco was excellent...went out of his way for us with recommendations where to eat and go. Place was clean and functional and breakfast was good.
The area around the hotel was not good at nite...lots of shady characters. The city itself is filthy and old from what I saw. Lots of trash all over the streets.
The hotel itself is good and near to the train station. Very easy to access the metro line and to get buses to others parts including airport.
There are lot if thieves in the area where the hotel is situated. My pocket was almost picked when my wife noticed the guy walking beside me and she shouted and then he ran away. Police is no help. There was another incident. There was one girl walking on the street and one guy was walking behing her open her bag zip and tried to take things out and lot of other local people were watching and noone said a thing. We had to shout and alert the girl and again in this case the guy ran away. We did not feel safe at all near the hotel. We got back into hotel at 8.00 in the evening because we did not want to stay out during dark. I would not recommed this hotel to anyone because of this.
The staff were very friendly and helpful , the beds were beautiful for a hotel, the breakfast was pretty good for a budget hotel
The area was very seedy and scary. Wouldn't go out at night as two women.
Gianfranco at front desk was exceptional as were the staff working in the rooftop breakfast area. All were friendly, helpful and went out of their way to make our stay safe and pleasurable
Most everything was good.
Did not feel safe in location!
Staff was very friendly and helpful. Cleanliness was good. Comfort was as per star rating and value priced Location is close to main train station
many homeless and shady people hanging outside the hotel in the main square. They even try to sell you stuff that looks stolen or picked out of garbage.
bad thing was that we were leaving early in the morning and we had asked in advance to be given snacks, the staff refused to do it (breakfast was included) and they explained the restaurant personal don't come so early. So siesta makes people lazy.
We enjoyed our stay at this hotel. We were very welcomed. Staff were very helpful and even recommend parking. Breakfast was extremely very good choice buffet! Very clean and comfortable room.
Area outside hotel is a bit doggy at night!
The staff were really helpful. Our plane was delayed and we arrived at midnight, but we didn't have any problem. The room was clean and comfortable. Breakfast was good.
The outside of the hotel looked a bit scaring at first, but then we realized it was part of the chaos Naples can be. We didn't feel unsafe at all.
We arrived at the train station and walked to hotel - some one spat on my shirt and proceeded to grab at me in what seemed an attempt to pick pocket or rob me. Area was disgusting and scary - no place for any traveler Hotel one inside was fine but location was very dubious and I could not recommend to anyone - coloured our whole opinion of Naples
Breakfast was excellent. Loved my bath. Location for our purpose was ideal - close to airport and train station. Room clean.
Area first day appeared a little daunting but by day two no worries! Watch your wallet - taken from handbag on the way to station - struggling with suitcase and kids - prime target - taken for €400.
The hotel was clean and the breakfast was very good. Close to the station for arrival and departure in Naples.
The area around the hotel is less than pleasant - the square in front of the hotel was constantly covered in rubbish and people selling second hand clothing. Often what was not sold was simply abandoned in the square. My friend was pick pocketed between the hotel and the station so beware pick pockets are very efficient.
Breakfast Shower TV English Program
I liked the cleanliness and security of the hotel and the helpfulness of the staff. The breakfast on the roof was excellent. I also liked the way the staff discretely accompanied my sister outside for her last cigarette at night, just in case, as the area was rather dubious.
Such a beautiful hotel to be in an area of ladies of the night and people sleeping rough. Having said that, no one bothered us at all and the area is full of caracter and charm
Breakfast, near railway station.
Dirty location, not safe at night, almost got stone hit by bikers at night near the hotel.
The area looked a little rough on first site but my girlfriend and I were comfortable during a walk around the area. Close location to the central station. Nice basic, clean room at a reasonable price. No noise or light from outside thanks to the great windows
I found the staff a little unnattentive during check-in
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