Best Western Hotel Plaza    

Everything excellent - location with good transport connections, walking distance to the old city and railway station enabling easy trips to archeological sites. Staff very helpful and professional.

very convenient location for trains. airport etc. clean, comfortable rooms, helpful staff and good value for money. breakfast had good choice and kept us going into the afternoon

the rubbish in the streets outside, never seen the likes of it.

The staff were very friendly and helpful. The facilities and rooms were of an extremely high standard as was the excellent breakfast on the top floor. Would certainly recommend and will visit again on any future visit to Naples.

The outside environment was sometimes quite messy with litter and had quite a few undesirables sitting around. This was no fault of the hotels, but did cause some concern.

The location was perfect for us.It`s convenience to take train & public transportation. The receptionists are so friendly.

This area is crowded and so messy and not very clean.

It was a nice hotel with friendly staff.

It was a shame there wasn't a restaurant in the hotel so you could choose to have an evening meal there.

Centrally located, easy walk to the railway station. Friendly staff with good advice eg.restaurants

Rooms were a little noisy, a 2 o'clock party in the next room sounded like fun but we weren't invited. The square at the entrance of the hotel appeared to be the meeting place for the City's vagrant population and was constantly busy and always awash with rubbish and makeshift markets. This could add to the adventure if you like that sort of thing.

very clean. The friendliness of the staff was outstanding. The price was also good and I would definitely recommend this hotel to anyone travelling to Naples.

Nothing - everything is excellent.

staff friendly,helpful,location,excellent breakfast and location

have been to Italy before and nothing has changed the city is still dirty with hugh amount of containers with garbage lying around everywhere

The hotel is situated near the central railway station of Napoli. Clean rooms, having all necessary things for stay.

Poor breakfast, there is not enough tables for guests at the restaurant, you can go for breakfast and have no table available and the staff will tell you that you should come later. When you come back you can see that all tables are still dirty and practically all products are finished. The staff in the restaurant is unfriendly. Not all staff at the reception can give you the necessary information, some of them can tell you that you need to go to the tourist center. The district of the city where the hotel is situated is very dirty and not safe. There are no good restaurants around the hotel and it is a problem to have a dinner in the evening.

Good location,good facilities,in the centre of Naples with polite and helpful staff.Our room was a good size overlooking the square and on a high floor just as we requested. We would certainly return.

Generally, prices for hotel rooms in Naples were high, but it does mean that standards are also high.

Close to naples main railway station. Good views over a busy square.

Air con in room didn't work. Tea/coffee making facilities not available.

Good breakfast Close to the railway station

They offer a kettle and tea and coffee in your room. You have to ask for it. Room was good size and staff were very friendly and helpful. 5 min walk from train station.

Not many eateries in the area. We were surprised how dirty the streets were with rubbish everywhere.

Room was slightly dusty and cobwebs not removed, dust fluff beside bed on arrival. I chair for three people. Had to request coffee making facility only 6 in whole hotel and then only 2 cups supplied. Flashing bulb over bathroom mirror which was not replaced

The room was very clean and comfortable, in spite of being compact. They have excellent triple glazing, which ensures proper sound proofing from the outside.

The area is not pleasant at all. I would definitely not want to be walking around after dark.

Close to the station. Good comfortable rooms and good breakfast at the roof top.

the area around the hotel is dirty strewn with dirty stuff and lots of vagabonds hanging around there. So we get a feeling of unsafe conditions outside the hotel.

Nothing

The city is extremely dirty with broken shop windows everywhere

The hotel staff - especially the receptionists - are friendly, welcoming and efficient. The room we had has a wonderful view over a bustling Naples square, while the double glazing kept the noise out. Nice continental-type breakfasts are served in an airy rooftop garden room.

There are a number of "undesirable" people in the area - not surpisingly, as the hotel is near the main railway station - so perhaps some guests wouldn't feel happy being out and about late at night.

Location...staff at Reception. Value for money. Clean....compact.

Breakfast not the usual Best Western standard. Limited in choice...only cold continental stuff.

Breakfast, clean room, friendly staff

Fine place

Not clean front of the bulding

No parking Poor area No bar

Nice room, good facilities, friendly staff, excellent breakfast, close both to the railway station and to the historical center!

The only weak point was the flea market close to the hotel, but anyway it only worked at certain hours and they cleaned the territory all the time!

The Staff were exceptionally good in all ways. The Hotel was clean and the breakfast good. We felt very safe and would like to thank the staff for that. THe position is great for Pompeii, etc with main line station. However Naples is not for us!!!!!!

The location was really quiet bad, Not Best Westerns fault at all. In fact the Police cleared the Square of vagrants very quickly and the cleaners appeared very quickly to bring the square to normality. The two Square prostitutes, always present, did not help your hotel business. Naples is not for us!!! I foiled two pick pockets and one attempted bag snatch! They got nothing! We have extensively travelled Europe. Naples is at the very bottom of our list and we will not visit it again.

Staff and Hotel Tea & coffee in the rooms will be ideal and the staff needs more training in respect for race and colour with cultural differences. It was so bad that we had to check out the next day. We would never stay there again, as the staff were not in anyway helpful, the hotel looks more bice on the internet but not in reality, It will be nice if this can honestly be known by other proposed visitors , many thanks