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Best Western Hotel Riviera
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When would you like to stay at the Best Western Hotel Riviera?
Top
Based on
255
reviews
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Show scores of: |
Individual guest reviews
Reviews are ordered by language and date with a maximum of 25 reviews per page.
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Donna
Mature couple
Davenport,
United States of America
December 5, 2009
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Vincenzo checked us in, and was very friendly and helpful. He made us feel so welcome. He even let us check into our room early as we were tired from a long overnight flight. The room and the breakfast were very nice. The shuttle service to/from the airport was a big plus. |
10 |
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Barbara
Mature couple
Thornlands,
Australia
December 2, 2009
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Nearness to the International airport |
7.5 |
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John
Mature couple
Huntington,
United States of America
November 18, 2009
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Staff,breakfast,proximity to airport. |
9.5 |
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Lloyd
With friends
Brooklyn,
Canada
November 13, 2009
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Staff was very friendly, very helpful. Easy walking distance to. food and shopping. Rooms were very clean.Free internet access. |
9 |
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Lorraine
With friends
STATEN ISLAND,
United States of America
November 9, 2009
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breakfast and internet accessiblity the elevator and the rooms smelled. it was not close to anything |
5.5 |
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Amelia
Mature couple
encinitas,
United States of America
November 6, 2009
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I was upset with the lack of helping me get a shuttle. They told me they would get me shuttle into Rome. I kept checking to make sure that the appointment was made to find out that the shuttle service was full. I wasted a whole half of day waiting for the help. They lack the basic information about transportation and cost. The service personal were in general weak and lack the basic knowledge of how or what were other options to get transportation. The only relied on one company. We found out the hard way. |
5 |
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Anonymous
Mature couple
United States of America
November 6, 2009
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The room was very clean and the free Wi-Fi was nice. The room was about the size of a dorm room and the whole hotel was claustrophic. The bathroom was smaller than you would find in a motorhome but was very clean. The bed and pillows were very uncomfortable. Others have commented about how nice the staff were but the guy behind the desk when we arrived was an absolute grouch. Even the other guests were commenting on his unfriendly attitude. It was like we were inconveniencing him by being there. I have never met someone so unappreciative of a customer before. I wouldn't stay there again even if it was free if that guy was the person you had to deal with. Also, kind of a scary part of town. Do yourself a favor and look elsewhere. |
5.5 |
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John
Group
Freehold,
United States of America
October 31, 2009
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There was a pleasant outside court yard, and it was convenient to the airport. There were a couple of nice restaurants within walking distance. The neighborhood is a little seedy. |
7 |
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Roy
Mature couple
San Jose,
United States of America
October 31, 2009
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Free internet usage. Bed was comfortable. Price was affordable. Variety of Breakfast items was good Shower was too small. Pastries at the end of the day were stale with a small fly in the case. Not appetizing for tired, hungry travelers. Only snack we could find were packs of peanuts we had to buy. |
8 |
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Glenn
Mature couple
Newtown,
United States of America
October 28, 2009
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location |
8.5 |
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Carlos
Mature couple
Bogota,
Colombia
October 25, 2009
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Nothing, I felt robbed by the cost of the room, cheated by the advertising and in general I think that it is a dump. It seems to be designed for midgets. Everything. There are no saving items. I would never recommend this hotel and furthermore I will not go to a Best Western again as the chain is not aware of what they are selling. |
3.5 |
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Barbara
Mature couple
Granite Bay,
United States of America
October 22, 2009
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I liked the shuttle service to the airport. It was very noisy and they charge you for the shuttle service. |
5.5 |
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Anonymous
Mature couple
United States of America
October 21, 2009
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We were there over night to catch a morning flight from Rome to New York City. The hotel staff were friendly, and it was quiet. After paying 6 euros each to catch the airport shuttle, the driver dropped us at the international terminal, but failed to point out that we needed to take an airport shuttle to a remote site for passport services and international airlines check-in. |
8 |
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Anonymous
Family with older children
United States of America
October 20, 2009
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The front desk attendent when we checked in was quite pleasant and recommended a good restaurant for dinner. The area surrounding the hotel was not well kept and while the website talks about being sea-side, we did not feel safe walking. |
5 |
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Eran
Mature couple
QYRIAT-ONO,
Israel
October 19, 2009
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Free internet access at the loby + free use of the printer. Small room. Location. 20-25 minutes drive from the hotel to the airport [12 Km distance and not 5 Km as quoted in the web site and the best western brochure]. |
8.5 |
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Anonymous
Mature couple
Netherlands
October 18, 2009
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Cheap, convenient, clean, quiet and comfortable |
7 |
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Anthony
Mature couple
Campbell,
United States of America
October 16, 2009
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all the freebies: iron and ironing board, free wifi, little bar, great breakfast, even had free printing, friendly and helpful staff. |
10 |
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Shawn
With friends
Sonora,
United States of America
October 15, 2009
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The reception staff were outstanding - they spoke good English and were extremely helpful with everything we needed. Nothing except possibly the location which can't be helped. |
10 |
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Rita
Mature couple
Ottawa, Ontario,
Canada
October 13, 2009
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Free internet facility, breakfast, and the shuttle service to the airport. The room itself which felt claustrophic as there was no real window. |
5.5 |
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Jasper
With friends
Keizer, Oregon,
United States of America
October 10, 2009
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The hotel was an excellent value, very clean, staff were helpful and the location ideal for a stop over between flights or cruise and flight home. It was an excellent experience. The hotel was exceptionally clean and well cared for. The location was difficult for one not familiar with the area to locate. While it was wonderfully close to the sea, it was not in the best part of the city. However, there was no indication of illegal action or danger. |
10 |
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Lourdes
Mature couple
miami,
United States of America
October 8, 2009
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when I enter the hotel , I horrified, IT looks like a dump they where nice but had to wait 2 hrs for the room to be clean lucky for me they gave me a room in a new part the room was very clen the bathroom was brand new but the bed was so hard that was difficult to sleep in it . |
6.5 |
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Thurman
Mature couple
The Villages, Florida,
United States of America
October 5, 2009
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Nothing! The worst Best Western I've ever stayed in!! Charged $36.00 for 5KM transfer from Airport without any notice of cost prior to use. Will reconsider use of Best Western hereinafter. Evreything |
3 |
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Stanislav
Family with older children
Kazan,
Russian Federation
October 2, 2009
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Near the beach. Friendly personal Be attentive if you are no Italian. I've got invoice with additional price "Civitavecchia 130 euro" What is this??? - This is transfer to city called Civitavecchia. - Ok, our auto is in your parking now, what the transfer? - Oh sorry its our mistake but i don't know when we'll back your money to your account... My wife is very strong women and we've got back cash. |
8.5 |
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Anonymous
Family with older children
United Kingdom
October 2, 2009
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Excellent spacious top floor family room with double bed, two singles & large balcony with sea views. |
8.5 |
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Russell
Mature couple
Natrona Heights,
United States of America
October 2, 2009
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close to airport, good for the value. |
8.5 |
The guest reviews express the personal opinions of Booking.com customers who filled out a questionnaire after their stay at the hotel. These opinions do not necessarily represent the views of Booking.com.
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