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Property highlights

Places of interest:

Santa Maria Novella (0.2 miles)
Show map Best Western Hotel Rivoli

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Newest reviews for Best Western Hotel Rivoli

  • Gary
      United Kingdom
    1 September 2014

    Everything about this hotel was lovely. Would most definitely stay here again. Our favourite hotel throughout our holiday.

    10

  • Kevin
      United Kingdom
    28 August 2014

    Best part of hotel is the inside court yard with heated whirlpool Jacuzzi. FANTASTIC!

    Cheapest rooms look dated and tired.

    7.9

  • Anonymous
      Pakistan
    27 August 2014

    No complimentary water. No tea making facility. Very small elevator.

    6.3

  • Donna
      Canada
    24 August 2014

    Small, very clean and comfortable hotel. The staff was amazingly kind, thoughtful and helpful. Great

    9.6

  • Clarence
      U.S.A.
    24 August 2014

    The location was great. There is a self service laundry in the block. Great location, close to the train station and attractions. We walked everywhere we needed to go. Great hotel

    8.8

  • Mary
      U.S.A.
    17 August 2014

    The room was newly remodeled. Sleek and modern, it was very comfortable and spacious. Breakfast was wonderful. The staff is very attentive and helpful.

    10

  • Shady
      United Arab Emirates
    13 August 2014

    Room was spacious, breakfast was so nice with friendly staff. The room was viewing Via della Scala which takes you to most of Firenze attractions :). We really enjoyed the stay.

    We have been checked in 1st in room (312) which was a shocking moment as it was really hot & very compact. So please by aware not to be checked in room 312.

    9.6

  • Joshua
      U.S.A.
    2 August 2014

    central location nice staff decent breakfast buffet included

    the floors could use shampooing

    9.6

  • Ian
      United Kingdom
    1 August 2014

    Friendly helpful staff. Excellent location 5 minute walk from station & 5 minute walk from city centre. Outside balcony to our room. Pleasant outside breakfast area. Great place to stay

    Nothing!

    9.6

  • Jueni
      United Kingdom
    26 July 2014

    We pay for the wifi and it is too slow.

    6.3

  • Ron
      United Kingdom
    23 July 2014

    Good location and clean. Good restuarant

    Tired room

    6.7

  • Karen
      Australia
    16 July 2014

    Very helpful staff and hotel facilities were terrific. In close walking proximity to wonderful tourist attractions and shopping. Will definitely stay there next time!!

    10

  • Anonymous
      Israel
    13 July 2014

    Breakfast was nice with very willing to help stuff. I asked for a quiet room and that is what I received.

    Wifi costs 10 euro fir 72 hours

    8.3

  • Nancy
      Canada
    13 July 2014

    Hotel was very nice, clean and cozy.

    The elevator was way too small and scary, I used the stairs only.

    8.8

  • Ajit
      Australia
    6 July 2014

    Larger rooms

    Wi FI poor Toilet next to shower hard to access

    7.5

  • Anonymous
      Italy
    2 July 2014

    Location and position

    Breakfast (very poor) and Moquette...

    7.1

  • Armando
      U.S.A.
    27 June 2014

    Location was very good. The staff was very professional and friendly and the hotel was very clean. Breakfast buffet was very good too. Good value for the rate.

    nothing really.

    7.5

  • Jonathan
      United Kingdom
    9 June 2014

    Location is perfect. Quiet but central. Courtyard for breakfast was lovely. Room had a balcony which was a nice surprise overlooking the rooftops.

    Aircon quite noisy. Proper double mattress would be better. But it seems all of Italy where we stayed had the same mattress issues!

    9.2

  • Anonymous
      U.S.A.
    6 June 2014

    The bathroom was very nice. It only needs an updated hair dryer and more hangers available to hang your clothes when showering or changing clothes. The neighborhood had great restaurants very close by and it was easy to walk to the nearby tourist attractions. We needed a better city map than what was available from the front desk. The map given to us by the front desk did not name all of the streets and was easy to get lost in between streets. The staff was excellent and everyone with so professional and very helpful no matter what we needed.

    Bed was too big for the room, it did not leave room for two suitcases. Maybe if you got rid of the desk which I doubt anyone uses and instead put another suitcase holder. The room also needs more plugins receptacles for phone and iPad chargers. They could be put in the bedside tables for convenience and ease of use.

    7.9

  • Dirk
      France
    4 June 2014

    Location of the hotel, nice salon and efficient chambermaid servic.

    The small bathroom with a 'bidet' - face to face with the toilet, it's too inconvenient to move around. Towels and bed linens are quite smelly - due to the laundry detergent use in washing them perhaps?

    8.3

  • Rhoda
      United Kingdom
    2 June 2014

    Excellent location walking distance to all the major attractions.Hotel clean and comfortable Breakfast good and staff attentive

    7.5

  • Anonymous
      United Kingdom
    29 May 2014

    Everything

    Nothing

    9.2

  • Anonymous
      China
    29 May 2014

    nice

    10

  • Anonymous
      U.S.A.
    25 May 2014

    Great balcony overlooking garden, great breakfast, and decent jacquizzi in courtyard.

    Priced on the high end for this category.

    7.9

  • Trevor
      Australia
    22 May 2014

    Location was close to train station and several sites of interest.

    Mosquitos in the room

    9.6

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