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Hotel RomaPiazza Santa Maria Novella 8, Santa Maria Novella, 50123 Florence (Show map)
Very good,
Score from 244 reviews
Hotel Roma is housed in an 18th-century building with views of Florence's Santa Maria Novella Church, a 2 minute walk from the main train station. The staff offer personalized assistance. The Roma's rooms feature a classic design, with elegant furnishings, wooden furniture and a marble bathroom. Most rooms overlook the square, and some have views of the church. A generous breakfast is served in a spacious hall each morning. The cold buffet includes fresh bread, marmalade, butter, yogurt, orange juice, pastries, and cheese. The elegant bar is perfect for an aperitif or international cocktail before heading out to one of the exquisite restaurants nearby. Roma Hotel is close to the Fortezza da Basso conference center, and just a 5-minute walk from the cathedral and the Uffizi Gallery. Hotel Rooms: 57 Most recent booking for this hotel was today at 16:47 from Netherlands.
GeneralBar, 24-Hour Front Desk, Newspapers, Terrace, Non-Smoking Rooms, Rooms/Facilities for Disabled Guests, Elevator, Express Check-In/Check-Out, Safe, Soundproof Rooms, Heating, Baggage Storage, Allergy-Free Room Available, All Spaces Non-Smoking (Public and Private), Air Conditioning ActivitiesGolf Course (within 2 miles) ServicesRoom Service, Meeting/Banquet Facilities, Airport Shuttle, Babysitting/Child Services, Laundry, Dry Cleaning, Breakfast in the Room, Ironing Service, Currency Exchange, Packed Lunches, Tour Desk, Fax/Photocopying, Ticket Service, Concierge Service
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Total Hotel Score:8.3
Based on 244 reviews Guest reviews are written by our customers after their stay at Hotel Roma. |
Score breakdown
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Score filter |
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Aileen
Group of friends
Research Victoria,
Australia
July 2, 2011
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The look and feel as soon as we walked through the door. The helpful and friendly staff. The spacious room and it's amenities. Our room faced the square and the noise at night from the square the first night we were there was frustrating.
2 out of 2 people found this review helpful, did you?
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9.4 |
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Susan
Mature couple
Lake Placid,
United States of America
April 9, 2011
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The caring of the staff. My son experienced an unexpected illness and though he was staying in another hotel, the staff went above and beyond my expectations in helping him. A staff member named Simone translated for the doctor that was sent to our room and she called back to check on my son later in the day. The hotel even wanted to arrange a room next to ours for our son to stay in. I was very impressed with their kindness. I"m sure nothing can be done to avoid this issue but it was very noisy in our room due to the activity going on in the street. Although construction was going on during the day and we were rarely there at that time, it was the noise of the streets at night that made sleeping almost impossible. Also it would be nice to have more space for personal toiletries in the bathroom area, maybe another shelf.
2 out of 2 people found this review helpful, did you?
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7.9 |
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Oleg
Family with older children
Kiev,
Ukraine
May 8, 2012
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Great location - just a few minutes wlk from all major places of interest. Breakfast was excellent with wide variety of food. Responsive and friendly staff. Airconditioning system was not working in the room so had to sleep at night with open windows which caused some incomfort due to street noise was coming in disturbing night sleep.
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9.6 |
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Alexander
Young couple
Douglasdale,
South Africa
May 2, 2012
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Staff were good, and always happy to help. Easy to get to your room. Noisy. Right on the square, aircon was average too.
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6.3 |
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Dale
Group of friends
lincoln,
United States of America
May 2, 2012
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The location was great, excellent staff, lovely facility , very comfortable rooms, loved the rooftop garden, and selfserve bar and snack machines.
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10 |
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Thomas
Mature couple
Miami,
United States of America
April 25, 2012
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Would suggest soap holders in the showers
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8.3 |
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Maggie
Family with older children
Wokingham,
United Kingdom
April 16, 2012
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The hotel was ideally placed for the station and the city. All the staff were helpful and polite and the hotel itself was lovely. Unfortunately due to its location the room was noisy, especially late in the evening. There was also a slightly unpleasant smell to the room, which I suspect was a result of the cleaning products used in the bathroom.
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9.6 |
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Finn
Mature couple
VENNESLA,
Norway
April 14, 2012
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Very nice hotel with good service, breakfast and a Very kindly staff. We would like to come back next year. Very kindly Norwegians lady in the reception.
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9.6 |
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Madelin
Family with older children
Hialeah,
United States of America
April 7, 2012
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Great location and very friendly staff. Internet access was not the best
1 out of 1 people found this review helpful, did you?
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9.6 |
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Paul
Family with older children
Victor,
United States of America
March 28, 2012
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The location was very close to the train. we could walk Our room was full of misquetos. it was hot and we had to open the window for air. Also there was construction going on on our floor pounding early in the morning. The front desk staff were not friendly at all
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6 |
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Jonathan
Family with young children
Quezon city,
Philippines
March 7, 2012
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location you can hear outsidw noise
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8.3 |
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Iris
Group of friends
Hong Kong,
China
December 12, 2011
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The staff was so nice & helpful
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8 |
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Rose
Mature couple
Coatbridge,
United Kingdom
October 25, 2011
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Everything about Hotel Roma was excellent. When we arrived we were greeted warmly by hotel reception staff and one female receptionist in particular was very helpful with a problem I had in gaining access to internet facilities and printing off a document for me. The location of the hotel was excellent - just a few minutes walk from the railway station and was central for all the tourist attractions. Our room was lovely, overlooking the square and was very clean. Breakfast was also impressive with a good choice which should suit everyone.
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10 |
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Irina
Mature couple
Chicago,
United States of America
October 22, 2011
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The room was very nice - very pleasant design and everything we needed for a comfortable stay. We did not try breakfast at the hotel - there are lots of cafes and bakeries right around the corner which are a great choice for breakfast. The windows have very poor sound and air insulation. We are not very picky but the hotel is on a square popular by young people who stay there all night, so we could hear lots of conversation noise. That would not be so bad, but the draft from the windows made the room cold at night. I think replacing the windows is needed.
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8.3 |
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Martha
Group of friends
SALVADOR,
Brazil
October 17, 2011
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The hotel is excelent. The room is very confortable. The breakfast was not so good. It is worth mensioning the bad mannered srew that runs the breakfast and, aperntly choses those few she should be civil with. Besides that, the coffee is bad and cold, the fruis are old, the bread is no good and the croissant are frozen.
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8.8 |
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David
Mature couple
Northwich,
United Kingdom
October 14, 2011
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Very pleasant staff. Delighted to get a room with a balcolny overlooking the SMN piazza.
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10 |
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R.allan
Mature couple
Ladysmith, B.C.,
Canada
September 30, 2011
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Very comfortable hotel. Great bed and really good bathroom. Breakfast buffet was very good.
0 out of 1 people found this review helpful, did you?
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7.9 |
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Rina
Young couple
BUNBURY,
Australia
September 21, 2011
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location and cleaniness more variety for breakfast. felt like eggs but no eggs.
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9.6 |
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Graeme
Mature couple
Rozelle,
United Kingdom
September 16, 2011
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Very noisy air conditioning in room not conducive to a good nights sleep.
1 out of 1 people found this review helpful, did you?
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8.3 |
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Susan
Solo traveler
Goonellabah,
Australia
September 13, 2011
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The room was especially good for a single traveller, modern and spacious, great position
1 out of 1 people found this review helpful, did you?
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9.2 |
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Maurizio
Mature couple
Bech,
Luxembourg
September 5, 2011
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Very good location and value for money. the breakfast (offer and presentation) could be largely improved
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9.6 |
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Andreas
Family with older children
Nicosia,
Cyprus
August 22, 2011
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Convenient location for both bus/train stations and historic florence Poor breakfast
1 out of 1 people found this review helpful, did you?
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9.2 |
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Barbara
Mature couple
Carol Stream,
United States of America
July 27, 2011
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Our view was wonderful during the day, however at night it was so noisy. There is a Pub right outside the hotel that is open until 2:00 am and it is very loud. Then people stay out in the Piazza all night being very noisy. When it is not the people that are keeping you up then it is the garbage disposal issues. The garbage bins are very close to the hotel so all night long you hear the huge bins of garbage being dumped. You had to pay for WiFi and the internet was not free either. In a hotel like that you should get free WiFi! They need to replace the windows on the Piazza side so that they are sound proof. If they did that then it would be a great place to stay. We enjoyed the view but we did not sleep both nights we were there.
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7.1 |
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Jacqueline
Family with older children
Plymouth, WI,
United States of America
July 8, 2011
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Our room was very nice. Large for 3 people in the room which was great after some stays in much smaller rooms. Bedding was very comfortable. All was very clean. Location was great for our travels, including close to the smn train station.
1 out of 1 people found this review helpful, did you?
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10 |
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Carmela
Solo traveler
Mosta,
Malta
June 18, 2011
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Very comfortable, clean and spacious room (also including a bath not just a shower!), in a square just a few minutes walking distance from train station. The staff I came in contact with were extremely helpful and courteous. The lady at the reception desk when I checked out was very concerned and apologetic about something which was absolutely out of the hotel's control. Excellent breakfast.
Did you find this review helpful?
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10 |
The guest reviews express the personal opinions of Booking.com customers who filled out a questionnaire after their stay at the hotel. These opinions do not necessarily represent the views of Booking.com.
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