Hotel Roma

Service at the hotel was quite good.

Our room was facing the square outside and it was quite noisy even with the windows closed. Noisy garbage cleaners in the morning (before 7 am) and broadcastings well into the night.

Staff were really friendly and the receptionist lady, think her name was "Merta?" was extremely helpful and nice and had a smile on her face all the time :) and even offered to help us with the booking of some sight seeing but we didn't have the time to do. Actually all the staff were really polite and helpful at all times. And a very positive thing I would like to add about this hotel is its very central position, as it's very close to almost every thing, metro station, shopping streets...but still very quiet and not noisy at all. Breakfast was simple and good..

Nothing negative at all, all was great!

This is a fantastic hotel with excellent service in particular Luigi the head waiter. The room was spacious and very well appointed and the breakfasts were superb. I would definately return to this hotel

The Hotel Roma was well placed to visit the main attractions of Florence.

The en suite bathroom was a little small.

The location of the hotel was ideal for a short city break. The room and en suite seemed to be recently refurbished and was very nicely done with a good shower in the en suite.

Staff pleasant and friendly, rooms comfortable and spacious

Rooms gfacing the square are noisy, bathroom outdated and shower inadequate

Stayed in room 416... they should not rent this room out as it is just above a bar and it was like I was sleeping inside the bar. The windows had zero insulation and it was absurdly loud. I would not have stayed at this hotel a second night. Usually not a complainer, but this was exceptional. It was a nice room, most comfortable bed we had in all of Italy (out of 5 hotels) and very clean. However, none of that matters if it is so loud in your room you cannot sleep even when wearing earplugs. Bar was going strong until 4am and trash pick up lasted until 6am so basically did not sleep that night. Also, shower door did not have caulking on it so water just ran into the bathroom. This was not a big deal though.

38 degrees C and air conditioning out for 2 days. Had to cancel the last day They kept saying it would be fixed in an hour. Then electric went out for an afternoon. Only at this hotel not entire town. Staff did not seem to care. Poor breakfast. 4 star hotel with poor service and uncaring staff. Should be removed from Booking.com. Would never stay there again. Ruined the Florence holiday.

location

Excellent hotel, very clean, attractiev decor, good breakfast. We had a front room with a great view overlooking the piazza.

Location is ideal for Florence. Very friendly staff. Very clean.

Air conditioning and plumbing from other rooms were a bit noisy. Surcharge for wireless use. (I had just stayed at a much cheaper hotel in Florence where wireless was free.)

Facility, location as well as hotel staff are perfect for this price.

Only concern is that the road in front of the hotel is is subject to fine unless plate number of the car and entrance time is reported to the police through the hotel.