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Via dei Bentaccordi 3, 50122 Florence, Italy – Show map
Excellent location – rated 9.7/10! (score from 309 reviews)
Rated by guests after their stay at Hotel Santa Croce.
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309 verified reviews
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Hotel Santa Croce's staff speaks: Italian, French, Spanish, English, German
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Food & Drink
Private parking is available at a location nearby (reservation is not needed) and charges apply.
Room Service, 24-Hour Front Desk, Express Check-in/Check-out, Tour Desk, Ticket Service, Baggage Storage, Fax/Photocopying
Safe, Non-smoking Rooms, Family Rooms, Heating, Air Conditioning
Italian, French, Spanish, English, German
12:00 PM - 12:00 AM
7:00 AM - 10:00 AM
Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check what conditions apply to your preferred room.
Children and Extra Beds
All children are welcome.
One child under 2 years stays free of charge when using existing beds.
One child under 2 years stays free of charge in a crib.
Extra beds are not available.
The maximum number of cribs in a room is 1.
Pets are not allowed.
When booking more than 3 rooms, different policies and additional supplements may apply.
Cards accepted at this property
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Based on 309 reviews
Value for money
Show reviews from:
Overlooking Florence Cathedral and Baptistery, Hotel Bigallo is right in the heart of Florence's historic center.
Score from 603 reviews Very good
Featuring a spacious communal terrace with a view of Florence Cathedral, Hotel Balcony offers a central location and friendly service. Its simply furnished rooms are in a typical Florentine building.
Score from 752 reviews Very good
Hotel Bologna is on a quiet street, a 5-minute walk from the Arno River. Rooms have air conditioning, a flat-screen TV and free Wi-Fi.
Score from 476 reviews Very good
Set 750 metres from Piazza della Signoria in Florence, Appartamento San Giuseppe offers self-catering accommodation with free WiFi. Piazza Santa Croce is located 230 metres away.
Score from 11 reviews Wonderful
Walked to major sites and the brothers who own the hotel treated us like family. Enjoyed the added service of valet parking offered to us as an optional add on.
Great location, and it cannot be better. Everything is of a short walking distance from the hotel. Staff, Mario and Gabriello, were very helpful. This is the great benefit of staying in a hotel that is managed and run by its owners. They pay great attention to the customers needs, and can help a lot in train bookings, suggesting activities to be done in the city, etc... Breakfast is very good compared to any other hotel of the same class in Italy. Room rate is very cheap compared to what you get. WIFI was working very fine. in fact, they have 2 wifi networks in oorder to make sure that signal covers all rooms Room is very quite with a double-glass window.
Kind and helpful staff
Bad steps and poor breakfast
The location was great for our travel plans We were visiting our daughter who I studying in Florence the staff was friendly and helpful the room was clean and comphortable. It was a one night stay for us as we left the next day for travel with our daughter. The hotel is very small only a few rooms and very close to the plaza Santa Croce less then a minute walk. I would recommend the hotel. The breakfast was good and lite typical of a smaller place. breads and fruit yogurt and lite contenetial fair (No meats).
The shower was amount the smallest we have seen. Smaller then a RV shower. The only other thing out of sorts was the 17" TV did not work but that was not a factor for us. I notified the staff as we left and he was going to look into it. We don't even really need a tv. I ou mention as it was the only thing that was an issue
Right in the heart of the historical old area of the city. A great little boutique hotel. Compact but very comfortable and very pleasant, helpful staff.
Staff friendliness and helpfulness. We were welcomed with free fresh juices more than once. Location is perfect!
The guys at Hotel Santa Croce were wonderful. They were warm and welcoming on arrival, offered juice and to carry our bags. Nothing was too much trouble and they even took time to help us get tickets for the Uffizi gallery when the websites were sold out. Thanks for a friendly stay.
Wonderful, historic building. Helpful, attentive staff.
historic nature of the hotel and location.
it got noisy in the streets at night when young people were coming home and since we were on 1st floor, it woke us up.
Friendly and very helpful staff, very good breakfast, central location, remodelled washroom, value for money. We felt well looked after and were very happy with our choice.
The main disadvantages were those of an older building in the historic centre: small rooms and no lift (but the staff carried our bags). The beds were comfortable enough but less than ideal.
Excellent welcome from the two hosts who went above and beyond to make you feel welcome and at home in Florence. Highly recommended.
Decoration and location
Refrigerator was not available in room
Wow the staff were so helpful and friendly telling us the best places to eat and see as our time was limited. I can't recommend it enough
In the heart of Florence in an ancient building: this is excellent. Rooms very tidy, beds comfortable. Fresh breakfast. Valet parking at very reasonable cost. Service a 10+. This is the best place we stayed in the whole of Tuscany.
Superb location near to Santa Croce. Very helpful staff. The hotel also has an arrangement with a nearby restaurant which gives 10% off meals. The hotel is full of character, hardly surprising as it is in a listed building! We thoroughly enjoyed our week there, even if the steep & rather narrow stairs were a trial.
The shower was to small that I could not fit inside
We chose this location based on location and budget. We wanted to be central but wanted to save some money as well. The small hotel is pretty easy. Once you're in, you are greeted by one of the friendly staff members and brought a refreshing welcome drink. The guys help you with your luggage and get you checked in pretty quick. The breakfast is pretty basic - coffee/cappuccino/expresso, breads, jams and cereals but that's typical in Italy. The hidden gem here is they have partnered with a local restaurant called "Trattoria Anita" and provide 10% off coupons for dinners there. At first we weren't sure of this, but after other reviews of Anita, we found out it was worth a try. I reviewed Anita in another review but in short, the food there is FANTASTIC! We actually went back to Anita a 2nd night! My mom and sister are coming to Florence in a couple months and I've already told them they have to book here at the Hotel Santa Croce. We would stay here again too if/when we return to Florence. Great staff!!
The staff are 2 brothers who own the hotel and take pride in their establishment and the city. They welcomed us with juice, carried our bags up and down stairs, provided an ice pack when requested by a member of our group, recommended restaurants, and directed us to all the city highlights.
Hotel isn't fancy but it is adequate in creature comforts and is in a GREAT location.
Great location, friendly staff and clean comfortable room.
No coffee/tea making facilities in room. Would have been a nice extra as we arrived late.
Friendly staff, very helpful! Great location; Felt safe; Great value;
Only thing they could add was a bit more counter space in the bathroom. And maybe a more comfy mattress. But it's a wonderful place to stay!!
The friendly, helpful and patient staff at Hotel Corce made the stay an absolute pleasure, and thier advice and ability to organise a range of tours helped us get the most out of a very short stay in the area. The location is fantastic in that it offers an easy walk to the major destinations and attractions, while feeling out of the way enough to be relaxed.
Location, location, location.... The owners work at the hotel and their service is very good. The hotel has stairs ;) but the owners take your luggage to and from the room. Parking is at a garage near by for 25 Euros per day, an employee from the parking picks up your car and brings it back. Plan on leaving the car at the parking spot for the duration of your visit and walk.... Breakfast is ok and served downstairs. Plan on leaving from breakfast to visit the city and avoid climbing those stairs again.... The owners do know their city and can pinpoint the places to visit and how to get there. Overall a Very Good experience
Did I mention the stairs? I can understand that it is an old building in the historic centre and that will need 3 or 4 years for the plans for the lift to be approved but for those with climbing problems....
Close to all main attractions, clean, really helpful, friendly staff. Great stay all round.
Hosts Mario and Gabrielle were great! Gave us map and help in navigating the city! Hotel was charming and in a wonderful location easy to get around by walking. Very close to everything, only taxis we took were arriving and leaving!
Couldn't recommend enough. Brothers who own it are great!!
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