This little hotel has the nicest staff I've EVER encountered in my life. We stayed here for 6 nights, and got to know most of the staff of this family-owned hotel over that time. Each night felt like we were being welcomed into their own home.
Anything we needed, they went above and beyond for us, and were incredibly gracious and kind.
This is a 2-star hotel, so the accommodations are simple and not luxurious, but everything was very clean.
The included breakfast is modest, but as vegetarians there was nothing new we couldn't eat! They were so very flexible about breakfast. One or two mornings we slept in a little and came down close to when breakfast was ending, and they said not to worry about it, they are here, there's no rush!
The location is fantastic (around the corner from Santa Croce), the building is on a quiet street, and I cannot gush enough about the amazi staff. Gabriele, Mario, Romana, and the amazing, wonderful Simona, thank you for a delightful week in Florence!