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Property Highlights

Free WiFi

Places of Interest:

Santa Maria Maggiore (0.2 miles)
Show map Hotel Santa Maria Novella

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Newest reviews for Hotel Santa Maria Novella

  • Brian
      United Kingdom
    August 30, 2014

    This is a very good hotel with a high standard of accommodation and attentive staff. It's location is perfect for Florence. I would stay again and recommend it to anyone

    9.2

  • Georgina
      South Africa
    August 24, 2014

    Everything! Position, staff, service, rooms, bathroom, delicious breakfast - this special hotel really added to our wonderful experience in Florence. Also great value for money.

    Nothing. It was perfect.

    10

  • Michael
      United States of America
    August 18, 2014

    Everything. Great location. Great view. Excellent service. Excellent facility. Excellent breakfast. Can't ask for more. On a scale of uno to dychee undici.

    9.2

  • David
      Malta
    August 14, 2014

    Location Room and bathroom Breakfast and service

    Dozy wifi fi Slow room refreshment Skeptical welcome about our reservation status

    8.8

  • Anonymous
      Canada
    August 10, 2014

    amazing and helpful staff, great location close to the train station and major sights. the hotel also has an incredible patio overlooking the city. the staff was super helpful in reserving last minute trips to the uffizi and academy.

    9.6

  • Livia
      United States of America
    August 6, 2014

    Beautiful decorations throughout the hotel, and beautiful breakfast area. The staff was incredibly professional and accommodating. Wonderful location as well. The bathrooms just looked amazing! We particularly liked the hallways leading to the rooms, decorated with the most beautiful decor on the walls and plush carpet on the floors. Also loved the shiny wood-panelled, quaint and very fancy elevators.

    We had adjoining rooms for this rental. One of the rooms had a broken air conditioner, broken minibar, and a broken toilet flush. The other room was in perfect working condition.

    9.2

  • Anonymous
      United States of America
    August 5, 2014

    We luckily got an upgrade to a room with a balcony overlooking the piazza. It was the perfect break from all the crowds and the view of the church stunning. It was only a few minutes walk to everything, breakfast, room, and service all top notch.

    10

  • Joanne
      United States of America
    August 3, 2014

    Location Consideration of staff

    10

  • Alan
      United Kingdom
    August 3, 2014

    Lovely spacious room with balcony overlooking Piazza. Great location and superb breakfast. Close to station and all places of interest.

    It was perfect.

    9.6

  • Kuang-hsun
      Taiwan
    July 23, 2014

    Good location Large & clean room.

    Noisy at night. (from Piazza St. Maria Novella)

    9.2

  • Graham
      United Kingdom
    July 7, 2014

    We arrived in Florence having previously been to Venice. The staff were nothing short of excellent and the room and all the facilities of this hotel were first class.

    Nothing

    10

  • Lori
      United States of America
    July 6, 2014

    location was excellent, room was clean, staff friendly

    room was small wifi weak

    8.5

  • Kazuhiko
      Germany
    June 29, 2014

    Everything is perfect. Staffs are all well educated, equipped and reliable. Facility is super fine. Breakfast quality is proved. Coffee quality is well done. Scenery from the window is beautiful. No complaint at all.

    Not at all.

    10

  • Kemal
      Turkey
    June 18, 2014

    It was just excelent.

    Nothing

    9.6

  • Elaine
      United States of America
    June 17, 2014

    We had nice room with a balcony overlooking the piazza. This was a very convenient location and the staff was very helpful particularly with making dinner reservations for us prior to our arrival (sent them requests via email). If you want to sleep before 11:00PM the piazza noise might be a problem for light sleepers but we had no issues.

    10

  • Peter
      United Kingdom
    June 1, 2014

    Great location near, but not too near the station and within five minutes of the Duomo. Despite being on a large square, our room was very quiet. Staff very helpful and spoke excellent English. Breakfast delicious with lots of choice, everything very fresh - bacon especially good - crispy!

    Rather confusing lifts!

    9.6

  • Anonymous
      United States of America
    May 30, 2014

    Simply wonderful! We had a superior room with view. On the 5th floor, it faced the church courtyard. The view was wonderful. The suite was large and very comfortable. In addition to a large bedroom, it had a sitting area with comfortable chairs and a desk, an entry area, and a large bath as well. It was spotlessly clean, and I saw first hand the maid on her hands and knees cleaning the floors! There was a nice turn-down service as well. The staff was polite and helpful in finding restaurants that suited our tastes and arranging reservations, as well as getting tours and tickets for Accademia and Uffizi. They even gave us concert tickets - free! The location is great - just a few minutes from the train, galleries, and restaurants. Breakfast is very good as well. The rooftop terrace is nice for a skyline view and a glass of wine. It is a little quirky to get to some rooms, but we found that part of the fun.

    We couldn't stay longer!

    10

  • Brian
      South Africa
    May 29, 2014

    We were given an axing room with a stunning bathroom and balcony that over looked the city. Simply stunning. Location is ideal for access from main station and access into city. Facilities are good at hotel.

    Wifi was difficult to manage having to access each time u wanted usage. Not automatic.

    9.2

  • Thomas
      Australia
    May 20, 2014

    Cocktails by sunset on the terrace. Location. Quiet.

    9.6

  • Carl
      United Kingdom
    May 20, 2014

    Great place to stay

    Nothing

    9.6

  • Anonymous
      Italy
    May 19, 2014

    It is incredibly close to the train station and less than a 10 minute walk to most attractions.

    8.8

  • Christine
      United States of America
    May 17, 2014

    Location. And breakfast and service.

    Compared to hotel that we stayed at in Rome overlooking St. Peter's for approximately the same price, Santa Maria Novella was tired and difficult to navigate. Noisy, dark and poor wireless connections.

    6.7

  • Kenneth
      Canada
    May 17, 2014

    The very high standards of cleanliness and furnishings in the room.

    Two minor things. WiFi was not mentioned when we checked in. When I realised I needed a user name and password I tried to ring reception but only got an engaged tone. There was no information about facilities or things such as shopping or where to visit, in the room. I had to ask at the front desk for a TV Channel listing. A Yellow Pages would have been useful too!

    9.5

  • Jez
      United Kingdom
    May 12, 2014

    Location excellent Staff very professional

    City/Museums were very busy

    9.2

  • Julia
      United States of America
    May 10, 2014

    Location was ideal and balcony overlooking piazza was special. Breakfast was best we had in all of Italy hotels.

    Some noise from piazza but not too bad.

    10

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