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Piazza Santa Maria Novella 1, Santa Maria Novella, 50123 Florence – Show map
Excellent location – rated 9.7/10! (score from 251 reviews)
Rated by guests after their stay at Hotel Santa Maria Novella.
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251 verified reviews
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Hotel Santa Maria Novella's staff speak: Italian
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Sauna, Fitness Center, Solarium, Massage
Food & Drink
Bar, Breakfast in the Room
Free! WiFi is available in all areas and is free of charge.
Private parking is available at a location nearby (reservation is not needed) and charges apply.
Room Service, Car Rental, 24-Hour Front Desk, Express Check-in/Check-out, Currency Exchange, Tour Desk, Baggage Storage, Babysitting/Child Services, Laundry, Dry Cleaning, Ironing Service, Fax/Photocopying, VIP Room Facilities
Newspapers, Safe, Non-smoking Rooms, Facilities for Disabled Guests, Family Rooms, Elevator, Heating
From 2:00 PM
Until 12:00 PM
Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check what conditions apply to your preferred room.
Children and Extra Beds
All children are welcome.
Free! All children under 3 years stay free of charge in a crib.
The maximum number of extra beds/cribs in a room is 1.
Any type of extra bed or crib is upon request and needs to be confirmed by management.
Pets are allowed on request. Charges may apply.
Cards accepted at this property
Hotel Santa Maria Novella accepts these cards and reserves the right to pre-authorize your card prior to arrival.
Based on 251 reviews
Value for money
Show reviews from:
Combining luxury and classic-style décor, Hotel De La Ville is in a great location in Florence.
Score from 665 reviews Excellent
Grand Hotel Minerva features a rooftop swimming pool and sun terrace with views of historic central Florence. Santa Maria Novella Train Station is just 330 yards away.
Score from 932 reviews Excellent
Next the Medici Chapel in the historic center of Florence, the Firenze Number Nine is a boutique property with free Wi-Fi in a restricted traffic area.
Score from 792 reviews Wonderful
L'Orologio is a themed designer hotel on Piazza Santa Maria Novella. It offers stylish rooms with free Wi-Fi and marble bathrooms. Florence Cathedral is less than half a mile away.
Score from 299 reviews Wonderful
This is a very good hotel with a high standard of accommodation and attentive staff. It's location is perfect for Florence. I would stay again and recommend it to anyone
Everything! Position, staff, service, rooms, bathroom, delicious breakfast - this special hotel really added to our wonderful experience in Florence. Also great value for money.
Nothing. It was perfect.
Everything. Great location. Great view. Excellent service. Excellent facility. Excellent breakfast. Can't ask for more. On a scale of uno to dychee undici.
Location Room and bathroom Breakfast and service
Dozy wifi fi Slow room refreshment Skeptical welcome about our reservation status
amazing and helpful staff, great location close to the train station and major sights. the hotel also has an incredible patio overlooking the city. the staff was super helpful in reserving last minute trips to the uffizi and academy.
Beautiful decorations throughout the hotel, and beautiful breakfast area. The staff was incredibly professional and accommodating. Wonderful location as well. The bathrooms just looked amazing! We particularly liked the hallways leading to the rooms, decorated with the most beautiful decor on the walls and plush carpet on the floors. Also loved the shiny wood-panelled, quaint and very fancy elevators.
We had adjoining rooms for this rental. One of the rooms had a broken air conditioner, broken minibar, and a broken toilet flush. The other room was in perfect working condition.
We luckily got an upgrade to a room with a balcony overlooking the piazza. It was the perfect break from all the crowds and the view of the church stunning. It was only a few minutes walk to everything, breakfast, room, and service all top notch.
Location Consideration of staff
Lovely spacious room with balcony overlooking Piazza. Great location and superb breakfast. Close to station and all places of interest.
It was perfect.
Good location Large & clean room.
Noisy at night. (from Piazza St. Maria Novella)
We arrived in Florence having previously been to Venice. The staff were nothing short of excellent and the room and all the facilities of this hotel were first class.
location was excellent, room was clean, staff friendly
room was small wifi weak
Everything is perfect. Staffs are all well educated, equipped and reliable. Facility is super fine. Breakfast quality is proved. Coffee quality is well done. Scenery from the window is beautiful. No complaint at all.
Not at all.
It was just excelent.
We had nice room with a balcony overlooking the piazza. This was a very convenient location and the staff was very helpful particularly with making dinner reservations for us prior to our arrival (sent them requests via email). If you want to sleep before 11:00PM the piazza noise might be a problem for light sleepers but we had no issues.
Great location near, but not too near the station and within five minutes of the Duomo. Despite being on a large square, our room was very quiet. Staff very helpful and spoke excellent English. Breakfast delicious with lots of choice, everything very fresh - bacon especially good - crispy!
Rather confusing lifts!
Simply wonderful! We had a superior room with view. On the 5th floor, it faced the church courtyard. The view was wonderful. The suite was large and very comfortable. In addition to a large bedroom, it had a sitting area with comfortable chairs and a desk, an entry area, and a large bath as well. It was spotlessly clean, and I saw first hand the maid on her hands and knees cleaning the floors! There was a nice turn-down service as well. The staff was polite and helpful in finding restaurants that suited our tastes and arranging reservations, as well as getting tours and tickets for Accademia and Uffizi. They even gave us concert tickets - free! The location is great - just a few minutes from the train, galleries, and restaurants. Breakfast is very good as well. The rooftop terrace is nice for a skyline view and a glass of wine. It is a little quirky to get to some rooms, but we found that part of the fun.
We couldn't stay longer!
We were given an axing room with a stunning bathroom and balcony that over looked the city. Simply stunning. Location is ideal for access from main station and access into city. Facilities are good at hotel.
Wifi was difficult to manage having to access each time u wanted usage. Not automatic.
Cocktails by sunset on the terrace. Location. Quiet.
Great place to stay
It is incredibly close to the train station and less than a 10 minute walk to most attractions.
Location. And breakfast and service.
Compared to hotel that we stayed at in Rome overlooking St. Peter's for approximately the same price, Santa Maria Novella was tired and difficult to navigate. Noisy, dark and poor wireless connections.
The very high standards of cleanliness and furnishings in the room.
Two minor things. WiFi was not mentioned when we checked in. When I realised I needed a user name and password I tried to ring reception but only got an engaged tone. There was no information about facilities or things such as shopping or where to visit, in the room. I had to ask at the front desk for a TV Channel listing. A Yellow Pages would have been useful too!
Location excellent Staff very professional
City/Museums were very busy
Location was ideal and balcony overlooking piazza was special. Breakfast was best we had in all of Italy hotels.
Some noise from piazza but not too bad.
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