Hotel Universo    

The location was good and the staff most helpful.

The location is amazing, inside the historical city, just a few steps from many sightseing.

The room is a bit old and smells humidity, but is acceptable.

The location, the slightly old fashioned style of the hotel, the friendliness of the staff, the cleanliness

outdated bathroom fixtures, outdated room decoration

Location was GREAT Good Value

Hotel is a little dated, could use a small renovation.

Everything.staff were excellent and helpful.location was perfect.

location

no english channels on tv

Great location and staff was helpful in getting our car parked in the correct place.

Rooms were very dated. Bathroom really needed a re-do. Lovely old building, but showing too much age.

Location

Hotel looks tired and well worn, needs a makeover Breakfast basic.

The central location of the hotel is very good and is situated in a particularly nice square. The foyer is spacious and pleasant. The room we stayed in was tasteful and the breakfast was excellent.

The town The hotel The food

breakfast was poor

Location! Breakfast. It was nice that they offered to sort out any problems with us driving in the city.

The location was good. The staff were helpful.

Our room was very nice but an extractor fan for the restaurant next door was just by our window and the room smelt of fried food in the evening. The stair carpets were rather worn and this doesnt give a good first impression. The breakfast room was far too small.

air conditioning

Pillows were too hard

everything about this hotel was very good

Basic accomodation in a good situation in the old city of Lucca. Free wifi which worked everywhere and a fantastic restaurant just next door.

the location the reception staff

bed rooms with a good bed, but further not very comfortable, old fashioned.

Near everything in your beatuyful town :))

Location Price

Awful rude staff. Our "superior" room had a dirty bathroom and we looked at 4 rooms before settling on one which was acceptable. We did this on our own, the staff would not assist. We cut short our booked syat of 5 nights to just 3. Breakfast was poor.

I think that accommodation is an important part of any travel. From my point of view this beautiful hotel harmonizes with gorgeous Lucca and helps you to feel the city. It is indisputably good value for money.

Situated overlooking 2 huge piazzas, although the hotel appeared a little tired in places it has many original characteristics still intact. A decent variety of food at the buffet breakfast. The gentleman on the reception very helpful - we were staying just for 1 night - a Tuesday & most restaurants being closed on that day in Lucca at that time of year, he was able to give us clear directions for finding decent eateries which were open on a Tuesday. We chose to eat at Trattoria da Leo, although basic, good food & house wine at a good price.

Breakfast juice very diluted and water provided for making your own hot beverage not overly hot - a decent coffee making machine wouldn't go amiss. The lady on reception the morning we checked out was unfriendly. We left our luggage in reception whilst we had a last wander round and upon return walked in, picked up our luggage, walked out without her even glancing up - hardly secure.

Lovely entrance & common areas, spacious entrance halls, comfortable, new bathrooms, cleanliness, name of hotel well-displayed, gentleman receptionist was the best.

Location was measured as the crow flies, further off from station, not as on website, but still central; breakfast could be improved; tea & coffee making changed last day, & could not find the milk they usually put in a jug; were given a room without curtains(had shutters) but opposite other flats, room was changed, floors creaked during night due to heat pumps(?) or plumbing; checking out, were asked to pay city- tax but told there was no receipt,when we insisted, receptionist just gave us a paper with 2 lines, not official receipt-makes you wonder- other hotels did not ask for city tax; impersonal, bread not fresh- seems typical in Italy now?.

Staff were attentive to our needs, location was very good.

Bathroom had unpleasant smell drainage? Noise from street level was not kept out with window shutters that could not be fully closed.

The Staff are so helpful and speak excellent English. The hotel is charming and full of character.Much appreciated the bath as well as the shower! Breakfast very good.

The use of an iron would be helpful.

Very old hotel which would have been very stylish in its day. Room was comfortable and clean. Staff were very friendly and helpful and could speak English so we had no problems with communication as we could not speak Italian. Location was perfect for exploring the old town.

Central location, nice rooms friendly staff

Nothing