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Hotel Universo
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When would you like to stay at the Hotel Universo?
Top
Based on
327
reviews
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Show scores of: |
Individual guest reviews
Reviews are ordered by language and date with a maximum of 25 reviews per page.
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Thomas
Mature couple
Bozeman,
United States of America
November 17, 2009
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The hotel is perfectly located, inexpensive and quite comfortable. |
9 |
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Alistair
Mature couple
luton,
United Kingdom
November 10, 2009
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good central location. comfortable hotel. good breakfast included. charging for wifi and lack of international tv - only italian available. |
9.5 |
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Donna
Mature couple
Newcastle,
Australia
November 6, 2009
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the hotel was in great location, easy to find. grand from another era. nicer than expected. old but charming. clean, friendly. |
10 |
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Irene
Mature couple
Edinburgh,
United Kingdom
October 27, 2009
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Very pleasant staff, good ambiance and very central. Shower although modern was very narrow. |
10 |
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Jennifer
Group
Stockton-on-Tees,
United Kingdom
October 21, 2009
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Central location, one of the receptionists was wonderful, very helpful Plumbing, tired decor, no bar, no tea coffee making facilities, cramped breakfast room, sitting sidesaddle at the table |
5.5 |
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Christine
Mature couple
Kings Langley,
United Kingdom
October 21, 2009
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Proximity to Lucca and other areas such as Florence No hot water on the first morning, our room was not cleaned on the first morning. Breakfast room was small for the amount of people staying at the hote. |
5.5 |
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Paul
With friends
Chadwell Heath, Romford,
United Kingdom
October 21, 2009
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Central location, Breakfast room was far to small for the size of hotel, bathrooms need updating. |
5.5 |
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Sandra
Group
Varzay,
France
October 20, 2009
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I liked the whole atmosphere of being in Italy and the friendliness of the Italian people I think that more rooms need to be updated as some of them are a bit tired. There were ten of us staying there at the same time so we saw a good cross section of rooms |
7.5 |
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Norma
Group
DUNFERMLINE,
United Kingdom
October 20, 2009
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On one day, no hot water. Breakfast - same choices every morning. My room, was clean but was not carpeted. The hotel state they have a bar but this is not manned. Reception staff informed our group that there were no toilets on the ground floor - there was. |
5 |
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Joan
Mature couple
St. Paul,
United States of America
October 14, 2009
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It was clean and had an old world charm to it. It was very close to the train station, which was huge for us as we used the trains exclusively. The breakfast was excellent. It had many different options. The fresh kiwi was awesome! The coffee that was served in the morning with the breakfast was not very good. It tasted like instant! Our morning coffee is important to us, so we were disappointed. |
10 |
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Anonymous
Mature couple
United Kingdom
October 9, 2009
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Good central location and ok faded grandeur. Noise from air condioning a nightmare and noise outside for two hours from 4.30am. Meant to be a superior room but view of back yard (with rubbish!) a let down. Avoid Room 49! Had to return to uk early but seems no chance of a partial refund. Restaurant next door snooty and very expensive. |
5.5 |
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Judith
Young couple
Amsterdam,
Netherlands
October 6, 2009
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Very beautifull and luxury hotel in the centre of the town on the central square of Luca.. Very near to all the main attractions of Luca. No parking available at the hotel because hotel is on the square so kind of difficul to find by car. |
9 |
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Jennifer
With friends
Toronto,
Canada
October 5, 2009
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The location was perfect. |
8.5 |
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Ragnvald
Mature couple
Fetsund,
Norway
October 4, 2009
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We had a pleasant stay. The athmospfere is great, as is the city og Lucca. It is history in the walls. Our room was a little small, but good enough. The soundisolation between the rooms and to the corridor could be better espessially if you are on a honeymoon. We were not. |
8 |
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Dale
Mature couple
Southport,
United Kingdom
October 3, 2009
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Ideally situated close to city walls, piazza, restaurants. 5 minutes walk to inter city station. |
7.5 |
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Roger
With friends
Uzes,
France
October 2, 2009
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Location Bathrooms are too small and very dated - the whole place is in need of renovation. It is also very noisy as it is on the square and the windows do not have secondary glazing |
5 |
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Anonymous
Mature couple
United States of America
October 1, 2009
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The hotel staff were friendly and professional. Welcoming us back as it was our 2nd stay at the hotel. |
10 |
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Anonymous
Mature couple
United Kingdom
October 1, 2009
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Location was the most important feature. The hotel was right in the heart of Lucca, yet the surroundings gave a feeling of space and minimal traffic intrusion |
8 |
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Cinar
Young couple
Wien,
Austria
September 27, 2009
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there is no curtain for the shower cabin, no slippers to wear in room/bathroom |
5.5 |
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Carl
Mature couple
Deià,
Spain
September 22, 2009
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pleasant staff, very good location, comfortible. |
7.5 |
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Simon
Mature couple
oakley,
United Kingdom
September 17, 2009
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Brilliant location The coffee at breakfast was terrible |
9 |
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Anonymous
Young couple
Australia
September 15, 2009
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Hotel was located within the walls of Lucca which made for easy access to everything in the town. No iron available anywhere in the hotel. |
6 |
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Anonymous
Young couple
Belgium
September 13, 2009
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Good location Ac did not work properly. Bathroom very old and the room was full of dust. |
3.5 |
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Stephen
Young couple
Rozelle,
Australia
September 10, 2009
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The bathrooms were old and tired. |
7 |
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Christian
Mature couple
Chicago, Illinois,
United States of America
September 9, 2009
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Well located in old city of Lucca, close to all sights and train station. Clean and spacious room, modern bathroom. Helpful staff. Many restaurants nearby. |
7.5 |
The guest reviews express the personal opinions of Booking.com customers who filled out a questionnaire after their stay at the hotel. These opinions do not necessarily represent the views of Booking.com.
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