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Piazza Del Giglio 1, 55100 Lucca, Italy – Show map
Excellent location – rated 9.4/10! (score from 346 reviews)
Rated by guests after their stay at Hotel Universo.
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301 properties in Lucca
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346 verified reviews
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Hotel Universo's staff speaks: Italian, French, English, German
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Food & Drink
Restaurant, Bar, Breakfast in the Room
Wireless Internet Hotspot is available in all areas and is free of charge.
Private parking is available at a location nearby (reservation is needed) and costs EUR 26 per day.
Room Service, 24-Hour Front Desk, Express Check-in/Check-out, Baggage Storage, Fax/Photocopying
Newspapers, Safe, Non-smoking Rooms, Elevator, Heating
Italian, French, English, German
From 2:00 PM
Until 12:00 PM
Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check what conditions apply to your preferred room.
Children and Extra Beds
All children are welcome.
One child under 3 years stays free of charge when using existing beds.
Up to two children under 2 years are charged EUR 20 per person per night in a crib.
One older child or adult is charged EUR 40 per person per night in an extra bed.
The maximum number of cribs in a room is 2.
The maximum number of extra beds in a room is 1.
Any type of extra bed or crib is upon request and needs to be confirmed by management.
Additional fees are not calculated automatically in the total cost and will have to be paid for separately during your stay.
Pets are allowed on request. No extra charges.
Cards accepted at this property
Hover over the cards for more info.
Based on 346 reviews
Value for money
Show reviews from:
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Offering a shared lounge area and free WiFi throughout, Relais Inn Lucca is located in the historical centre of Lucca. A sweet and savoury breakfast is served daily in a designated breakfast room.
Score from 295 reviews Wonderful
Location, service, breakfast...city is glorious
Location to train and main city attractions. Pricing of rooms was very reasonable.
The mini bar fridge did not work and the room was way too hot. Heaters were on a schedule and you could not turn them off. Had to have window open the whole time.
We really enjoyed our time here. It was central to everything. We loved Lucca and it's compactness. Good eating. Hotel adjacent to 2 piazzas, we did lots of people watching.
It was probably a really nice hotel and could still be with a little bit of refurbishment. Nice staff and very good location.
Bathrooms could be renovated, the shower head cannot be moved and is to low (I could not be standing below) and toilets in a corner of the bathroom between bidet and washbasin are uneasy to access.
The building is very beautiful as is the complete city. The attached restaurant was quite good.
It was kind of loud. The heating was not working, though it became about 6° at night. The shower was missing a curtain, or something like that, so when showering the bathroom was flooded. Also the shower head was broken. W-Lan didn`t work in the room, only in the entrance area.
décor and old world nature
needs a bit of an update, dining room was poor for evening meals
Location is excellent, staff very friendly and helpful, I recommend it
Bathroom too little, breakfast poor
Virtually everything. Beautiful old building well maintained. Lovely bedroom and very comfortable bed with crisp, clean sheets. Modern well equipped en-suite bathroom. Staff always very friendly and helpful.
The only thing that let it down for us was the breakfast. Not much choice, and not very appertaining.
Location is excellent and staff very friendly and supportive
very small bathroom.
location right in the centre of Lucca
room was rather shabby (although clean); one of the beds had broken springs.
Great location within the wall on attractive square. Room was large for Italy, clean, comfortable enough. Breakfast was good in comparison to most hotels in Italy. Staff friendly. Nice maids do very good job. Would stay here again.
As we had a balcony on the square, it was noisy in evening. This did not bother us, we expected it but for folks who want quiet don't get room directly on square.
Charming but tired hotel in great central location. A bit noisey at night but with windows closed and aircon fan on it was ok. Excellent restaurant next door. Bed squeaky and no screen or curtain to the in bath shower. Adequate continental breakfast.
Some of the cutleryand glassware was not clean in the breakfast room.
The appeal of Universo is a combination of slightly down at heel elegance and a sublime location within the city walls. It is so convenient. We could park near the railway station and walk backwards and forwards. The town was literally at the front door.
There is very little wrong with this hotel. It is centrally located, charming and it is delightful to walk across the square for evening meal or simply turn the corner to be in the centre of town.
the location, and the old fashioned style of the hotel were its strongest features. The staff were all very helpful and the room was a good size with a great view.
the pillows were slab-like. The hot water was sometimes not very hot.
The location was lovely and the public rooms are elegant. The staff are helpful. The bedrooms are comfortable.
The breakfast was adequate but not brilliant
leaking aircon horrible breakfast only stayed one night was meant to stay for there booked in elsewhere at three in the morning on my phone as I was so stressed, staff didn't care seemed as if they have to deal with the same complaints over and over changed rooms 3 times all of the smell damp and seem unclean avoid at all costs.
- very central located in the old town of Lucca - traditional style - very friendly staff - free wireless lan
- breakfast (I'd almost call it "american")
Good location. Prior to our stay we requested a room with a balcony on the piazza and this was granted.
No shower curtain - bathroom ended up very wet!
The staff were very friendly and the location was excellent.
The bathroom had no shower curtain nor drain in the floor, so flooded every time we had a shower.
Very nice breakfast variety, cute old hotel and clean
Staff members could be warmer and more welcoming
Location location location
The hotel is tired and badly needs a refurb. Shower leaking walls peeling bathroom tiles missing no shower curtain carpets threadbare.
Location - 5 mins. easy walk to the railway station and very handy for All the sites.Very helpful and available staff. Breakfast. We were leaving early so the receptionist arranged for a "breakfast box" to be prepared for us.
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