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Piazza Del Giglio 1, 55100 Lucca, Italy – Show map
Excellent location – rated 9.4/10! (score from 363 reviews)
Rated by guests after their stay at Hotel Universo.
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340 properties in Lucca
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364 verified reviews
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Hotel Universo's staff speaks: Italian, French, English, German
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Food & Drink
Restaurant, Bar, Breakfast in the Room
Wireless Internet Hotspot is available in all areas and is free of charge.
Private parking is available at a location nearby (reservation is needed) and costs EUR 26 per day.
Room Service, 24-Hour Front Desk, Express Check-in/Check-out, Baggage Storage, Fax/Photocopying
Newspapers, Safe, Non-smoking Rooms, Elevator, Heating
Italian, French, English, German
From 2:00 PM
Until 12:00 PM
Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check what conditions apply to your preferred room.
Children and Extra Beds
All children are welcome.
One child under 3 years stays free of charge when using existing beds.
Up to two children under 2 years are charged EUR 20 per person per night in a crib.
One older child or adult is charged EUR 40 per person per night in an extra bed.
The maximum number of cribs in a room is 2.
The maximum number of extra beds in a room is 1.
Any type of extra bed or crib is upon request and needs to be confirmed by management.
Additional fees are not calculated automatically in the total cost and will have to be paid for separately during your stay.
Pets are allowed on request. No extra charges.
Cards accepted at this property
Hover over the cards for more info.
Based on 363 reviews
Value for money
Show reviews from:
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Score from 127 reviews Very good
Only a 5-minute walk from the Cathedral of St. Martin in Lucca, B&B Il Seminario is 10 minutes’ walk from Lucca Train Station. It boasts air-conditioned rooms and a buffet breakfast.
Score from 115 reviews Wonderful
Hotel is hard to find until you find it. Then it is easy access
Finding hotel inside the wall in Lucca is very challenging until you learn your way around
Hotel is run down. It would have been beautiful in it's hay day.
Mattress and pillows hard.
Location was excellent, easy walk from station and to explore town. Price was good,
the coffee from the machine in the breakfast room was appalling! We only learned as we were leaving that there was an option of coffee served by a staff member, which I hope would have been more drinkable. We would have liked marmalade at breakfast. We didn't use the drinks bar because of the absence of an attractive area to sit - the only alternative to the the breakfast room seemed to be the library.
spaciousness, feeling of past glories now a bit faded, friendly welcoming staff, the library room and book exchange, the position in the heartof the old city, and outlook over the square to the theatre, the quietness, almost complete absence of traffic
Hot water for shower or bath just lukewarm
Setting & location. Friendly & helpful staff
Location, service, breakfast...city is glorious
The mini bar fridge did not work and the room was way too hot. Heaters were on a schedule and you could not turn them off. Had to have window open the whole time.
Location to train and main city attractions. Pricing of rooms was very reasonable.
We really enjoyed our time here. It was central to everything. We loved Lucca and it's compactness. Good eating. Hotel adjacent to 2 piazzas, we did lots of people watching.
Bathrooms could be renovated, the shower head cannot be moved and is to low (I could not be standing below) and toilets in a corner of the bathroom between bidet and washbasin are uneasy to access.
It was probably a really nice hotel and could still be with a little bit of refurbishment. Nice staff and very good location.
It was kind of loud. The heating was not working, though it became about 6° at night. The shower was missing a curtain, or something like that, so when showering the bathroom was flooded. Also the shower head was broken. W-Lan didn`t work in the room, only in the entrance area.
The building is very beautiful as is the complete city. The attached restaurant was quite good.
needs a bit of an update, dining room was poor for evening meals
décor and old world nature
Bathroom too little, breakfast poor
Location is excellent, staff very friendly and helpful, I recommend it
The only thing that let it down for us was the breakfast. Not much choice, and not very appertaining.
Virtually everything. Beautiful old building well maintained. Lovely bedroom and very comfortable bed with crisp, clean sheets. Modern well equipped en-suite bathroom. Staff always very friendly and helpful.
very small bathroom.
Location is excellent and staff very friendly and supportive
room was rather shabby (although clean); one of the beds had broken springs.
location right in the centre of Lucca
As we had a balcony on the square, it was noisy in evening. This did not bother us, we expected it but for folks who want quiet don't get room directly on square.
Great location within the wall on attractive square. Room was large for Italy, clean, comfortable enough. Breakfast was good in comparison to most hotels in Italy. Staff friendly. Nice maids do very good job. Would stay here again.
Charming but tired hotel in great central location. A bit noisey at night but with windows closed and aircon fan on it was ok. Excellent restaurant next door. Bed squeaky and no screen or curtain to the in bath shower. Adequate continental breakfast.
Some of the cutleryand glassware was not clean in the breakfast room.
There is very little wrong with this hotel. It is centrally located, charming and it is delightful to walk across the square for evening meal or simply turn the corner to be in the centre of town.
The appeal of Universo is a combination of slightly down at heel elegance and a sublime location within the city walls. It is so convenient. We could park near the railway station and walk backwards and forwards. The town was literally at the front door.
the pillows were slab-like. The hot water was sometimes not very hot.
the location, and the old fashioned style of the hotel were its strongest features. The staff were all very helpful and the room was a good size with a great view.
The breakfast was adequate but not brilliant
The location was lovely and the public rooms are elegant. The staff are helpful. The bedrooms are comfortable.
leaking aircon horrible breakfast only stayed one night was meant to stay for there booked in elsewhere at three in the morning on my phone as I was so stressed, staff didn't care seemed as if they have to deal with the same complaints over and over changed rooms 3 times all of the smell damp and seem unclean avoid at all costs.
- breakfast (I'd almost call it "american")
- very central located in the old town of Lucca - traditional style - very friendly staff - free wireless lan
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