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Piazza Del Giglio 1, 55100 Lucca – Show map
Excellent location – rated 9.5/10! (score from 367 reviews)
Rated by guests after their stay at Hotel Universo.
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277 properties in Lucca
Including hotels, apartments, villas and more.
367 verified reviews
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Hotel Universo's staff speaks: Italian, French, English, German
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Food & Drink
Restaurant, Bar, Breakfast in the Room
Free! Wireless Internet Hotspot is available in all areas and is free of charge.
Private parking is available at a location nearby (reservation is needed) and costs EUR 26 per day.
Room Service, 24-Hour Front Desk, Express Check-in/Check-out, Baggage Storage, Fax/Photocopying
Newspapers, Safe, Non-smoking Rooms, Elevator, Heating
Italian, French, English, German
From 2:00 PM
Until 12:00 PM
Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check what conditions apply to your preferred room.
Children and Extra Beds
All children are welcome.
Free! One child under 3 years stays free of charge when using existing beds.
Up to two children under 2 years are charged EUR 20 per person per night in a crib.
One older child or adult is charged EUR 40 per person per night in an extra bed.
The maximum number of cribs in a room is 2.
The maximum number of extra beds in a room is 1.
Any type of extra bed or crib is upon request and needs to be confirmed by management.
Additional fees are not calculated automatically in the total cost and will have to be paid for separately during your stay.
Free! Pets are allowed on request. No extra charges.
Cards accepted at this property
Hover over the credit cards for more info.
Based on 367 reviews
Value for money
Show reviews from:
Offering a shared lounge area and free WiFi throughout, Relais Inn Lucca is located in the historical centre of Lucca. A sweet and savoury breakfast is served daily in a designated breakfast room.
Score from 167 reviews Wonderful
Facing Lucca's famous Renaissance city walls, the Albergo Celide is just over half a mile from San Martino Cathedral. The property provides free bike rental, free Wi-Fi and free parking.
Score from 959 reviews Excellent
Surrounded by Tuscan countryside, the Villa Corte Degli Dei is located less than half a mile from Lucca's city walls and is a historic estate complete with a summer outdoor pool.
Score from 748 reviews Very good
Enjoy the wonders of Lucca by staying at Albergo San Martino, which offers comfortable accommodations within the town walls of the historic center.
Score from 271 reviews Excellent
Very nice breakfast variety, cute old hotel and clean
Staff members could be warmer and more welcoming
Location - 5 mins. easy walk to the railway station and very handy for All the sites.Very helpful and available staff. Breakfast. We were leaving early so the receptionist arranged for a "breakfast box" to be prepared for us.
Great location with delightful and helpful staff. Traditional faded charm.
No shower curtain and unable to leave window open because of cooking smells. However room very quiet as at the back of the hotel
The "honour" of being allocated Room 15 which was the room given to the jazz trumpeter Chet Baker in 1960.
The room numbering system is confusing.
Decor, food, facilities, lack of working aircon and price.
the location was excellent and the staff were very helpful. there were no tea making facilties in the room but we only had to ask at reception and it was soon arranged, Fantastic service.
there was nothing to dislike
Old AC, no coffee or tea machine in room
So central for everything and wonderfully pleasant staff. In its heyday a magnificent building and now faded grandure it certainly is, but with an undeniable charm. Tiny and rather dull breakfast room but bedroom fairly spacious with all mod cons and spotless towels and linen, all cleaned and replaced daily. Hope if they refurbish they keep the genteel charm and character of the building. Enjoy it for what it is. You will receive a warm welcome from every one of the staff and Lucca really is fabulous. Would go back tomorrow! spacious, spotlessly clean linen and towels. Comfy bed, all facilities present and correct. Very reasonable price for its location. some will not like it as it certainly needs investment, but I liked it very much, and the staff are wonderful. Would definitely return and enjoy its old world charm and it certainly has bags of character. Hope if they ever upgrade its done with respect for this lovely old building. Take it for what it is and enjoy a warm welcome and the genteel atmosphere.
Loved it all!
Location and ambience.
The staff spoke good English & couldn't do enough for us. Thoroughly enjoyed our stay in this hotel.
This 'historic' hotel is a bit out dated but has not lost it's charme. very well situated in the city center with a good parking arragement close to the hotel. Nice and friendly people
Bathrooms are out dated but clean
The great location to all attractions in the centre of the city.
The hotel is in an excellent location within the walls at Lucca and opposite the famous theatre. The staff - particularly Debra were most helpful and accommodating.
Some aspects a a bit "tired". The night manager was not helpful.
Intirieur decoration was nice.All you need for B&B was present. Location was direct in the City of Lucca ..nice. Walking directly on the piazza Napoleon ...texcellent
Breakfast was a bit a small setup.Free parking not available near this B&B. 1 1/5 km paid parking available. (Hotel) very outdated.
Location Staff were friendly Good sleep Traditional Italian Hotel
The shower didn't have a shower door, water could go anywhere. A better selection for Gluten free would better at breakfast
Right next to the Puccini opera.
Older rooms, wifi only in lobby, coffee was from an instant machine not freshly made
Good location friendly a helpfull staff , clean, quiet, and comfortable room
Bit tired but clean
staff so helpful ....location you couldnt get better .....been before and requested room in same area of hotel ...they gave us the same room we were in before ...top marks
no safe in room ...but you can use hotel safe which wasnt a problem
Location Great air conditioning Clean rooms
Very basic breakfast. The tea/coffee machine was shocking....worst coffee we had all vacation.
Location of the hotel close to the city centre and many restaurants.
Hard to find by GPS and car and the old smell of the building.
Great location, very reasonable rates, pleasant staff and the breakfast, which in previous years was not good, has improved hugely.
Not the hotel's fault, but the summer festival events take place right outside and if you stay when a concert is on it will be VERY loud! Fine, if it's something you like (you will get a 'free' listen though no view), but if it is something you don't then you may want to spend the time up to around midnight at the other end of the town.
My family and I have stayed at the Universo a number of times, the staff are all helpfull and friendly, plenty of choice at breakfast, clean room and comfy bed I love it
Excellent location walking distance from station. Staff were very, very friendly & helpful. Nice restaurants in square. Great location to enjoy the July music festival which takes place in the square. True Tuscan walled hilltop town, great experience to cycle around the walls. Ideal as a base to travel to nearby towns and cities.
You need to ask for directions in the tourist office in the station, otherwise like us you may not realise that you have to enter through one of the nearby gates & end up walking too far away from the hotel. Teresa & Joe, Limerick, Ireland
The location was good, and the hotel was reasonably easy to find. It was also fairly inexpensive.
Although clean, the room was musty, and did not appear to have been refurbished any time recently. The lights in the bathroom did not work, nor did the bedside lamp. Reception was quite rude, and there was no wifi access as promised.
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