What a truly warm welcome we were given by Roberto, his wife and Alex on arrival and throughout the two weeks we stayed at II Serraglio – we actually felt like part of the family! Nothing was too much trouble for them – in fact after the first night we found that the heat in the bedroom was stifling (it was 38 deg C during the day outside), so we asked Alex if he had a portable fan or aircon. He didn’t have one, but Roberto jumped in to his car, searched lots of small towns and eventually found one after driving 45 Km – now that’s what I call customer service. The location of II Serraglio, just outside the beautiful town of Montepulciano is ideal for touring south Tuscany. Our apartment was well equipped and we enjoyed the flexibility of eating in now and then. The whole property is really big, so you have the opportunity to stroll through the vineyards and olive trees and at the end either take a swim in the amazing pool, or ask Roberto for one of his excellent bottle of wine! We hope to be back in the future, as we really enjoyed our stay.