At the beginning the air conditioning (heating) did not work properly. We asked the reception, someone came and reset the devices, but it still took almost 2 hours till it actually started proper heating. We had room 1008 (a lower priced room separated on two levels). The description on the website was correct, so we were quite content with the room, but we have a suggestion: it would be easy to make this room ,more comfortable by adding a small table and one more chair in the entrance hall on the ground floor. In this way, this level could be used as a sitting room.
Impressive atmosphere and interior decoration with a lot of attention to details. Actually, although it is in the Sassi, it is easy to find - much easier than it looks on google map directions.