Eurostars International Palace

地點方便,某位男服務員態度熱誠,親切

服務不佳,儘管歐洲旅館,飯店大都不提供煮水器,但都已經親自跟他們要求,飯店也允若會送到房間,經過一個半小時,多次催討,最後竟是爸爸自己下去拿,並表示是因為媽媽身體不適需要熱水,賴在沙發不走,服務員才去尋找到一只難得的煮水器給我們!

breakfast,location

room space

We had a suite - it was very comfortable for three people.

The hotel is in good location, easy access to attractions by walk. Attitude and service from reception staff was a bit cold.

Cleaness of the room and location.

I reserved a junoir suite for 7 days for 3 people, however I was given a very small room with 3 beds. We couldnt move in the room. I talked to the recerption staff and they tried to convince me that this was their Junoir Suite! Next day they moved us to another room which again was small. Later we talked to the manager and he moved us after 5 days to a Suite and promised he wouldn't charge us for the junoir suite. We only will pay the rate of a regular room.of course this did not happen. When we checked out, we had to pay the whole amount becuase it was saturday and the manager was not available and he did not pick his phone even though we stayed there for almost one hour waiting for him to call back! He didn't leave a note to the staff!

Friendly staff who spoke very good English, good internet and breakfast faciliaties. Excellent location to transport and walking distance to most major sites.

Room was very small, basically king bed took up the whole room. Difficult to even fit our luggage in the room.

the hotel was central to all of the rome sites and easily accessible by subway system for further locations

The hotel was well appointed and breakfast was very good. The location was ideal and access to email was available. Staff were very helpful and we had no issues with our stay - which is always good.

very central.

This hotel has the perfect location for site seeing.... ten min walk to nearly all of the major attractions. Bus stop directly outside. Hotel itself was clean and staff very helpful.

Only down I side is the street that it is located on is very busy and if you want a lie-in, in the morning you probably won't get it here. It was fine for us as we were up by 9am to see the sites.

They charge too much for internet access.

The hotel was in a great location, easy to find. We had the suite and our room was very very nice.

When we booked the hotel, it said we go free breakfast and shuttle back to the airport. But when we got there, breakfast was 15 euro each and the shuttle back was not offered anymore, so they told us. So they need to update their info.

Staff was helpful with directions and recommendations with local cuisine.

Bed too small for two, pillow too flat (may need two per person). Some staff at the front desk can try to be a little more friendly. They must assume that as tourists, we do not know enough. Answering the same question every day can be boring, but no question is stupid and that they should be handled courteously.