NH Marina    

The view from the balcony on the yacht, the mountains and the horizon, breakfast on the terrace surrounded by the sea, furniture made of marble etc. Everything is good. It is simply the most convenient hotel in Genoa in every sense. Real 4*!

Location is great, waterfront district convenient to old quarter of the city.

Nescafe. Oh my gosh, its awful. Why can't a 4 star hotel give their guests real coffee for breakfast?

location!!! clean. comfortable. rich breakfast

I liked many things: location, value for money, the decor, breakfast, etc.

Did not like: the lack of service, service in the evening (there is no possibility to order tea, dinner in the room after 22.00)

Very kind and helpfull staff. Private car parking. Good location.

Great staff and location Very nice hotel.

The garage is a joke. They cram two three spots into a suitable space for 2 spaces. It is extremely hard to park or turn around. If you trust others, be careful. Outside, scam artists block your entrance and bother every car. Its a joke as well.

The lady on reception in the evening was exceptionally polite, charming and efficient. The room was spacious and well equipped as was the bathroom. The breakfast was abundant with an excellent choice.

The wardrobe in the room was difficult to access. The toilet brush was attached to the wall between the bidet and the WC so one could not sit down easily. There was a perfect space instead in the corner next to the WC .... a detail which shows the architect was probably a man. The room was a little chilly and the temperature control was not immediately apparent. The lady restaurant manager was charming and efficient but the man who supposed to be clearing the tables was surly (didn't reply to my good morning or acknowledge my presence) and didn't watch to clear the table after I had finished - I had to put my plate on the buffet. The capuccino was not good (too much foam when I had specifically asked for it without) but the manager cheerfully and quickly replaced it with excellent and hot caffe latte. The musak in the lobby area was ghastly - thank goodness it wasn't in the restaurant.

Location and comfort excellent. Very polite and nice staff

As an English person I would like to see some china cups and milk with a few more teabags!

Amazing location inside the marina and city center.

Charging 7.5 euro for a 1/2 liter water.

Can't fault this hotel. Our room and breakfast were excellent. The view from our balcony was brilliant, million dollar boats rocked gently on their moorings.

Proximity to the Passenger terminal and Genoa city generally. A good hotel with good facilities.

No real complaints - it was an efficient and well-run hotel and the amenities were good.

la freddezza in tutti i campi!!!

Excellent central position with a very charming situation beside the water front.Very friendly staff and helpful.Easy access to the town, transport and to the highways.Very highly recommendable.

The usual problem that Italy seems to have in general, extremely expensive parking. However the facility was there which is aplus.

Design and Location

My companion booked a Superioir room. She rightly wanted more space. We were allocated a small room with a balcony. On entering the room I immediately called reception to say that I was disappointed with the size of the room. On your website you state: "Die ansprechend gestalteten, etwa 20 m² großen Standard Zimmer sind mit einem Doppelbett oder 2 Einzelbetten ausgestattet. Alle Zimmer verfügen über einen Balkon mit Meerblick, einen großen Schreibtisch, Internet, Fernseher, Minibar und Telefon." I was trying to say to them that I had expected the follwing: [Source: your website - Superior Zimmer] "Diese eleganten und komfortablen Zimmer sind zwischen 24 m² und 27 m² groß. Zwar verfügen nicht alle Zimmer über einen Balkon, doch bieten sie eine schöne Aussicht. Die Zimmer sind mit einem großen Schreibtisch, einem Sessel, wlan, Klimaanlage, Minibar, Safe, Kaffee- /Teezubereitungsmöglichkeiten, Hosenbügler und Fernseher ausgestattet." I was assured by the receptionist that I had booked, not for the size of the room, but the 2 instant coffee ration, 2 free 25dl water bottles (all per day, allocated by daily room service), bath slippers and a bathrobe. I assured her that I had expected a Superior room, and not fluffy extras that wern't in the website marketing pitch. She assured me again that I did not pay for space, but the 'extras'. Your website quoted here directly contradicts those assurances. I was unable to bring myself to argue with her. At this moment I don't know whether my companion paid the Standard or Superioir price for our stay at the nh Marina. Either way, I find it ignorant of the receptionist to fail to provide a satisfactory explanation. I shall not return to your hotel and take a dim view of Genovesian Hospitatliy aka. Treating their guests so cynically and dishonestly.

Right on the harbour. Walking distance to the old town, sites, and attractions. Breakfast was very good. Some staff struggled with English, but that is everywhere in Italy. Wifi free in room.

Unique location!

The rooms miss personality, staff is not as friendly as we would expect.

Reception staff were fantastic, one of our party was sick & so they were able to find a spare room very quickly. Very professional in their work.

Price of beer was expensive

Location

Money for park.

The lobby and common areas were beautiful, the room we stayed in (a delux, that slept 3) had a huge king sized bed--very wide-- and was comfortable and spacious. Had kind of a Danish modern feel to it. The marina was wonderful, and the view from our room was over the marina...I Think perhaps most rooms have a view, due to shape of the hotel? Breakfast was wonderful.

Really no complaints here.

location to town, clean tiday and staff nice. Good choice at breakfasts but eat out for other meals.

Restaurant is bad, little choice, slow service even when almost empty, it came with cold food and very basic so only used on first evening. I presume they dont want you eat there as no one else was on the 4 evenings. Cold 'hot tray' for bacon and eggs at breakfast. No heated plates, all indicates lack of care.

Modern clean hotel. Very good breakfast.

A little soulless but guess that goes with modern.

Position & parking, right in front of the aquarium Very elegant, lovel view from our balcony

Our room was a bit small, especially with the baby cot in, but I guess it's normal for the city centre

Good location

Not realy sea view (port and city)

Lovely hotel beautiful room great view of the marina. Location excellent right at the port

The restaurant in the hotel was very expensive and the food was not that great

Everything