the access to the lift has steps and does not offer a slope for big suitcase.
i would suggest that the reception desk provides tour services (in colloboration with travel agencies). NH Palermo does that quite well, in comparison.
wi-fi reception in my room is rather weak, i have to move my gadget further to the door to get better signal.
location is pretty close to the city axis Via Etnea, but further away to the other end of the street, where the Cathedral is, though one could practically walk to almost everywhere in the old town on foot.
restaurants and nightlife is about 10 min. away on foot.
the room is spatious and clean, if there's anything to complain, the window is rather small.
the breakfast offers plenty, though they have only one espresso automatic machine, that makes a long queue every morning, especially when there's a bus tour group with many senior tourists.