Hotel Joyfull

The hotel is clean, of international standard, the staff is friendly and helpful, the rooms are modern

very poor breakfast, hotel is located in a very unattractive area, small bathroom

we are steing very shortly at the hotel and is very difikol to seay some sing about it.

We booked it for its proximity to the airport and price. It was very nicely appointed & we were quite pleased with the experience.

They told me they are charging 10 euro per car per night, and they charged 15 euro explaining that the car is big.... It took one parking space like other cars.

The room was a generous size and had good air conditioning. It was clean and the bed was comfortable.

The website stated that there was a shuttle between hotel and airport (this was the reason we picked it) this turned out to be completely untrue. Breakfast was not offered to us as we had to leave early to catch our flight. Staff said we would be offered cofee instead which never materialised. Hotel was in a horrid area with no faccilities around. We were told we would have a balcony which was also untrue. Single beds were attached to each other which would have been innapropriate had I not been travelling with a close friend. Staff were friendly but unhelpful and hard to get hold of although we did check in quite late in the evening, it took half an hour of looking to find someone to pay for our stay.

The hotel is really nice. Room was clean and spacious. A/C worked well.

We stayed there just because its proximity to the airport (2.5 km per air and 4 km on the road). At the reception there is a offer of airport shuttle for 20 EUR. Desk clerk explained us that it is normal price. I couldn't believe him, cause I took a cab from the downtown for 9 EUR only. I asked him to call me a taxi with number I got from taxi driver. He refused but promised to call for us his "ordinary taxi". The cab from hotel cheated us, he didn't go by shortest way (I had my GPS). Anyway it was 12 EUR on the taximeter. But the driver asked for 15. Well, we saved 5 EUR. But we could save 10 or more if we call a cab by ourselves. Sounds strange but don't believe the desk clerk and his taxi drivers.

The hotel was clean and comfortable

A shuttle service to the airport was falsely advertised. There is no such service. We paid €30 for a taxi to the hotel from the airport and €20 back. I consider this to be a major drawback for this hotel which is located in a terrible part of the city

Great rooms

Ugly surroundings, bad breakfast.

The staff were very helpful. We arrived late and they couldn't do enough including sorting out pizzas for a tired family who had been travelling all day.

Location in a dodgy part of Naples but perfect if you need to be near the airport

The staff is friendly and accommodating and the rooms are large and comfortable and super clean.

The hotel is fairly close to the airport which is why most people stay there, but one would be exaggerating to say that it is in a neighborhood, it feels more like a no-man's land. There is nothing to do and possibly dangerous to walk around even in the daytime. A taxi to the airport or into interesting parts of the city will cost around 20 euro.

There are not many stores or restaurant nearby the hotel..

The rooms and furnishing are modern standard as you expect it. The hotel is clean and well kept.

Some of the receptionists are not very service oriented. We wanted to got up the Vesuvio-Volcano. The receptionist gave us wrong information and seemed helpless to get adecuate info on if and until when buses got up there. We lost our only afternoon we had in Naples by only traveling to and back from Eracolano to learn that there are no buses to the volcano.