Hotel Kraft    

Every member of staff was just so nice and so well trained in customer relations! Room was very comfortable, bathroom so much better than average, the terrace area was tremendous.

not a lot !

Location is very good, close to train station and walking distance to all attractions.

breakfast was a little bit one-sided if you stay more than 2 days.

breakfast was very good. Close to train station (5-10 min walk) and close enough to town centre. Staff were helpful and very friendly.

wierd/sterile taste from water in tea/coffee machine and juice :(

Very friendly staff. Really made you feel welcome. Lovely terrance on the roof for drinks, dinner etc. Really good base to explore Florence

Maybe more extensive menu in the restaurant or constantly changing menu.

Great location, just over 5 mins from station and 10 mins from centre of Florence. Clean spacious rooms - we even had a little balcony, 4th floor, lovely views. But not as good as the actual roof terrace on the 5th floor! Unfortunately too cold to use the roof terrace swimming pool. Extensive breakfast buffet.

A bit too formal for our liking. Breakfast room was very noisy and extremely busy with a coach load full of people. Staff did not 'welcome' and attend to us till we literally finished our breakfast.

Friendly and helpful staff. Generous breakfast buffet and great service by Roberto and staff. An easy 15-20 minute away from old city center but also serviced by bus if needed. One short block from river side stroll to Ponte Vecchio. Just enough outside the city core that it didn't have that city hustle feeling. Hotel is pleasant, clean and we would stay there again with no hesitation. Rooms were large and most have nice balconies overlooking a quiet street in front of hotel.

We had a crying baby in the next room for one night....but that was not the hotels fault and the little one was just being a little one.

Everything is really very nice. Very friendly staff. Beautiful location in a quite place not far from the centre.

bit dirty, dusty balcony. Refridgerator was wet and unappropriate to use as there is electronic card system in the hotel.

meager breakfast

its in a quiet area, and i like the view from the roof top and the pool!

the pool is great... so is the view from the roof top! grazie!

Friendly staff, offered to store our luggage after check-out before we even asked. Clean and pleasant

Staff was very friendly...especially Robert at breakfast....he is a huge asset to your hotel !!

the closeness to city centre and nearby restaurants. great breakfast and roberto was very pleasant waiter.

Very nice reception services

Rooms look and smell a bit old

Location was OK (10min to station). Room was nice and spacious for family with little kids. Breakfast was nice with some variety. Staff was friendly.

All good.

I enjoyed my stay at the Kraft, the staff were very friendly and helpful. Complimentary breakfast was very good with many options both warm and cold. Close to main sites, museums, train station, and the Arno for strolling along the river. Comfortable beds, modest size but clean rooms with big bathroom.

The staff were lovely and so helpful, the free breakfast was excellent, the room was terrific and so clean and comfy, and it was 50m from the river.

Nothing. It was all great.

The staff was courteous and helpful.

We live in a room next to kitchen it was noise and force us to wake up at 6am. The staff arrange us in a bad location but staffs are trained and helpful with polite.

The friendliness of all the staff

No dislikes

We were coming to Firenze for a visit. As we stayed there several times during the period 1973-77, we decided we would do it again on our first trip to Italy since 1977. We like the staff, location, and quality of out room. Will stay there again the next time we visit.

The dinner service and selection can stand some improvement although the breatfast is excellent.

Classy hotel. The pool was a big bonus at the end of a day sight seeing

Great value and short walk to the main sights

All the staff, from reception, to the dining room to the breakfast room were absolutly wonderful. Friendly, helpful and organised. We needed a taxi to a dentist for one of our group and it was organised on time and made very easy by the staff. We also had two large vechiles that we where given help to park them overnight in an appropriate place close to the hotel. Thank you.

Loved everything - wish we stayed more than one night

Clean, spacious room, they gave us an upgrade upon arrival. Nice view from the roof top. Walls were pretty thin we felt like we could have had a conversation with the guests in the next room.