Property is spread out and our room was quite a distance from the main building. The property takes up the entire hillside, there is a funicular train to take you to your room, but still many steps before and after, and if it breaks down (which it did) you're looking at 500 steps to breakfast!! Beds/pillows were appalling, one maybe two star quality. It's has character but a lot of "patching" going on, maybe time for a renovation. As much as the shuttle is good, it means good planning is required, this hotel is not walking distance to main square (even though we did it).
The staff were superb! They couldn't do enough for us. We got a complimentary room upgrade. Food in the restaurant is fantastic, breakfast selection is vast, hourly shuttle into square is invaluable! Views are amazing, quiet location.