I enjoyed a very spacious & well-appointed room with an en-suite bathroom, desk, large wardrobe & TV. You are given a key to your room & side door so that you may come & go as you please. Upon checking in, I was provided with a detailed map of the city of Lucca & told about the various activities - concerts, food exhibit, etc - that were taking place during my stay & where to find them on the map. A typical Italian breakfast consisting of an assortment of pastries, cereal, hard-boiled eggs, toast, etc. was included & was very good. I would happily stay here again!
There isn't an elevator, so it was necessary to carry my heavy luggage up 2 flights of stairs, which Elisa quickly assisted me in doing. My only disappointment was that the bicycles they normally loan to guests were out for servicing during my stay, so I needed to rent one in town.