Mercure Palermo Centro    

The rooms were lovely and the bed was comfy...the breakfast was also good.

The staff were polite but not overly friendly..this may have been the language barrier.

very rich and delicious breakfast, (many cakes), nice rooms with modern furniture, very friendly staff, free wi-fi in the lobby

there was mould in the shower cabin, not enough staff during breakfast

Very helpful staff Comfortable beds good location for sightseeing good breakfast buffet

no chairs on terrace so unable to sit outside in the evening

Perfect location close to via Roma, big and clean room, friendly staff. A very nice breakfast also needs to be mentioned.

No wi-fi in a room (only in public areas of of the hotel), bathroom could be renovated a bit

Great friendly staff especially the barman. Nice big room and clean

central location and very quite. Exelent rooms, everything kept clean and modern. nice staff. everything OK

could be more vegetables for breakfast

Breakfast, location.

Locking system on the door didn't always work, no safe in room

Easy to find and convenient for both shopping, restaurants and old town

Facilities,comfort

parking is very expensive

-Good breakfast -location -good cleaning

-Stuffy room, stinking air-conditioner -strange smell in the bathroom -no wi-fi in the rooms -unfriendly stuff in the breakfast room -old slow lifts

Central location, nice room and bath. Breakfast was pretty good. Was excellent value for money? The furniture is modern

nothing particular

Good Hotel Good Location. Would stay there again.

Good breakfast. Comfortable and clean room.

The air conditioner didn't work and the room was super hot even turning off the heating.

The location is nice. The breakfast included with the stay is good.

The room was really nice, modern and clean with 2 balconies and a large bathroom. Breakfast was good with a large choice of food.

Staff at the front desk were stand-offish. Some of them had a habit of sneering when we asked a question. The rest of the hotel was nice so we just ignored them!

Location, comfort, breackfast food, cleanness

Not so silence in the evening. Necessary to pay for internet.

see 2

The good location and perfect interior design

parking car is not so convenient if you arrive too late.

We booked and prepaid a double room. When we arrived they gave us small room with narrow french bed. We could survive that but the fact that room was near elevator with small window facing internal iron stairs for stuff was was unbearable. It was as we were in noisy iron factory. Even though we protested they said that they are full and there is no alternative room. They gave us proper room next day but charged us full price. We advise that you check the room before you accept it.

Clean, modern if small hotel. Friendly helpful staff (except for lack of basic tourist guide knowledge) Very convenient location.

Checking in/out staff behind the counter didn't seem to know or have the basic information, about the main attractions! This should be a basic requisite for this type of job role, as it is also a concierge job. It is recommended that the customer facing staff get more tourist guide type training. Rooms lacked basic information cards. It would be good if they served evening meals in the perfectly good dining room.

nice hotel

I am convinced it is one of the best hotel in Palermo. I felt safe myself, it is modern and close to the city centre.

Basically I was so happy to have found a good modern hotel in palermo, that I liked everything

Bathroom size Shower was great Breakfast was good

Limited temperature control in the room No gym facilities

Breakfast was excellent, location is perfect for a city trip.

Its very central and perfect for going around and shopping from the main 2 streets full of shops of all kind. The breakfast was very good and the staff very helpfull, check inn was very quick and car park is just around the corner. good Value for money.