Hotel Metropole

A estadia no hotel foi bastante decepcionante. Bem diferente do que esperavamos, depois de analisadas várias visitas ao site na internet. O ambiente, o serviço, e especialmente a "simpatia" (ou falta dela...) dos empregados não justificam o preço deste hotel.

O serviço e atendimento deveriam corresponder aos preços praticados!

the hotel is fairly good, especially for their personal collected antics.

the room is not big enough as what we have paid in price, and the bath room is not clean and confortable enough. The wi-fi doesn't work in the room, and not easy to access in the ground floor as well.

Though situated in St Mark Square, the hotel provides quiet and comfortable environment. The staff were professionals in the trade and their service was impeccable.

Excellent location by the Grand Canal, close to St Marks Square. De Luxe bedroom was elegant. Very good breakfast.

Its location, Hotel staff made you very welcome and could not do enough for you. We received a bottle of Champagne from the hotel for our Wedding Anniversary

The location was great as was the room; I also liked the fact that it had a garden where you could have breakfast and that this was included in the price.

Some of the staff were less than helpful

The gardens were beautiful and most relaxing to enjoy eating breakfast in or just to sit and have a drink in as was the atmosphere of the hotel. The staff were very friendly and helpful.

The lack of tea/coffee facilities in the rooms plus no trouser press.

Friendly and helpful staff, near and easily accessible to main attractions, eventhough a very old hotel it was clean and well maintained.

Access for handicapped persons. Lifts too small for wheelchairs and there is no easy access for them.

location and beautiful breakfast area, very nice staff

overpriced

The hotel is just beautiful and conveniently located right off Piazza San Marco. The lobby, lounge and bar are decorated in an Oriental style and the hotel has amazing collections displayed of all kinds of historical items. The rooms were very comfortable. Wonderful staff of thousands (seemingly).

Poor wifi internet connection, for which the hotel charged 5 Euro for 30 minutes. The room rates are rather high so we felt the internet connection should have been free (as it is in many much cheaper hotels).

what convinced me to stay after a confrontation with a member of the reception staff over a booking disagreement and I was about to leave when the deputy manager a Mr Aurelio Bon stepped in and asked for an oppportunity to put things right by staying at least one night of the three booked to show us what a good hotel the metropole was This I agreed to and I am happy to say our problem was rectified and the staff and Mr Bon could not have been more helpful he recommended a good restaraunt to go to for an evening meal and would you believe , we met him walking near by with his charming wife, we told The Breakfast staff and food were first class in a beautiful outdoor setting.

This is a good alround Hotel excellant food and staff and a first class Deputy Manager who knowas how to treat his customers Bon is his name and good service is his game

The hotel is located close to San Marco and ferries. The Michellin star restaurant located at the hotel offers fine dining. The rooms are well appointed, but do not have internet services in the room. Concierge desk was friendly and very helpful (before and during our stay).

The bed in our first room was uncomfortably hard, so much so we asked to change rooms. The bed in the second room was quite comfortable. We were surprised to have to shower with a hand shower in the bath.

Convenient position. Very helpful staff. Garden at the rear for al fresco dining. Room regularly checked and kept spick and span. Nothing too much trouble.