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Score from 444 reviews Very good 8.5/10

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Newest reviews for Hilton Florence Metropole

  • Robert
    September 1, 2014

    The hotel is around 10km from center of Florence, but they have shuttle bus who make the whole thing really easy. The hotel is clean and with a good business hotel ambient.


  • Rebecca
      United States of America
    August 29, 2014

    Great hotel, staff was friendly and polite. Bed was super comfy and room was clean. Breakfast was good with lots of choices.


  • Paulina
      United States of America
    August 26, 2014

    Unfriendly employee ...


  • Mirosław
    August 24, 2014

    To cold in a room, AC is working between 18-22 deg.


  • Piotr
    August 17, 2014

    nice design, quiet environment, cosy rooms, and a big off for the summer stay is always nice :)

    cleanliness could be better (e.g. a bit dirty walls)


  • Anonymous
      United Kingdom
    August 13, 2014

    The hotel was lovely and staff were great! The hotel is located 20mins away from the town centre,but the FREE shuttle bus from the hotel was great! The food was great and the spa/whirlpool facilities were excellent! I would highly recommend it!


  • Tamas
    August 12, 2014

    Very kind staff, great hotel, I'd recommend highly to anyone. Whirlpool in the basement is a nice touch. Excellent price / performance ratio. Even though the hotel is not in the center, the free shuttle makes it a perfect choice.

    Everything was fine.


  • Anonymous
      United States of America
    August 10, 2014

    I enjoyed the cleaniness and how it was in a quiet area. The bed was very comfortable as well. I also liked the free shuttle provided.

    I did not like how after paying a good price to stay at the hilton, the pool and gym were still an additional charge?? And that fact that there was no free wifi in the room and the only free wifi was downstairs. This is not motel 6, there should be free wifi included.


  • Francois
    August 7, 2014

    The frequent shuttle to Downtown Florence makes it easy to get to the center of town

    We were unclear if the access to the pool was free or not.


  • Young
    August 6, 2014

    Kindest Staff, location, free parking, bath and view..etc


  • Θεμιστοκλής
    August 3, 2014

    We liked the very high level of services for a great price. This is a true luxury hotel. It is modern, great aesthetics, very good breakfast buffet, and it offers a free shuttle bus for the city of. Florence ! We were also offered free parking for our motorcycle!

    For some it may be a long way from the city center but it offers free shuttle bus. I really can't find anything I did not like!


  • Ali
    August 2, 2014

    Staff was very frindly and helpful. Hotel was very clean.



  • Esmeralda
    August 1, 2014

    Even though the hotel was not in the center, they had a shuttle bus almost every 2 hours. It would drop you off and pick you up next to the train station Santa Maria Novella. The facility was clean, quiet, and the staff were helpful.

    The room was too cold even with the air conditioning turned off.


  • Pantelis
    July 31, 2014

    Hotel's & room's stylish and modern design, breakfast, free shuttle service downtown Florence, free WiFi internet on ground level floor, safe location and safe garage parking. Excellent and professional hotel manager and personnel, very helpful and responsive staff. In our opinion, a very good hotel choice with good value for money. Definitely recommended.

    During our visit, in the hotel's gym, two of the three treadmills were out of order.


  • Ahmed
    July 31, 2014

    Nice location.

    They charge you for room service almost the same amount of the really bad burger we order. The window of the room was not opening. Inside the mini bar were used drinks that were refilled with water and closed again..


  • Janet
      United Kingdom
    July 27, 2014

    The hotel is located just off the motorway - provided a curtesy bus into Florence City centre which worked very well a good base for leisure and business

    The hotel has an efficient cold detached feel to it very impersonal - coffee machines even at breakfast !!!


  • Denise
    July 24, 2014

    The front desk staff were absolutely lovely and happy to help. The shuttle bus to the main town was always punctual but did fill up quickly so make sure you get there early

    The restaurant. The staff were rude and disinterested. They took forever to serve you and the menu was limited. The food was ok but very overpriced


  • Luca
    July 23, 2014

    The Big issue for this hotel is the position of this hotel, and the shuttle service bus times aren't very frequent.


  • Tyler
      United States of America
    July 23, 2014

    Location close to the A1 Clean Friendly/helpful staff


  • Joe
      United States of America
    July 23, 2014

    Clean modern great staff support

    It could have been a little cheaper price.


  • Henrik
    July 22, 2014

    An error occurred at check in but the staff very quickly found a better room for us. Excellent service.

    The elevators were very slow.


  • Vitor
      United Kingdom
    July 22, 2014




  • Martin
      United Kingdom
    July 19, 2014

    Executive lounge ,Room and courtesy bus .

    Distance to centre


  • Francesco
    July 19, 2014

    Hotel was o.k., price o.k., distance to city center with the hotel transfer bus ca. 20 to 30 minutes and o.k. because of the very good hotel price

    Air condition is switching on automatically in the night and not really controlable, hotel transfer bus only a few times in the day and very bad organized (at least every half a hour necessary but only best case every one and a half hour available - if the bus is full the rest of the people have to take a taxi).


  • Oana
    July 15, 2014

    Almost nothing!

    Let's see: 1. Extremely expensive internet: 15 euros per day per device!!!! Outrageous! 2. Windows do not open AT ALL 3. Very poor coffee, especially for Italy! 4. Old furniture 5. Bad location and shuttle does no really help! The night of the world football final they sent the small bus (they have two- one big and one small) as if they did not expect more people to come back! 6. No iron board! They only have an ironing room which does not have a normal ironing table but just a normal table stuck to the wall which makes it impossible to iron something! It is my first experience with Hilton but either this brand is very overrated or this hotel does not do justice to the brand!


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