The bathroom, while clean, could use a little updating. My husband and I both felt better wearing flipflops in the shower.
The door directly into the hotel (not the main building) did get very stuck on us one night. We returned around 1am, and it was not opening (there's a key code that was working, but the actual lock mechanism was stuck). There was nobody answering when we knocked, and while there was a number to call posted, we didn't have a cell. We got it open after about 15 minutes, right as we were getting ready to go try to find a payphone.
The concierge when we checked in was fabulous. Before we even asked, she marked a map with recommendations for the best restaurants, coffee, and gelato places nearby (we loved Cremaria!). However, the other two gentlemen in subsequent days left much to be desired. If we had a question, it almost felt like we were bothering them. They weren't rude, but also weren't very welcoming, and it felt almost like a hassle to get helpful info from them.
Loved the accessibility of the location -- about 1.5 blocks from the Pantheon, on a quiet side street. Easy to walk to pretty much all the ancient sites, Piazza Navona, Trevi Fountain, Spanish Steps, etc, and a number of major bus routes (to Vatican, Termini Station, etc) are also only a couple blocks away.
Our room (#11) was comfortable, spacious (sleeping room andsmall adjoining sitting space), and came stocked w/toiletries (including an extra toothbrush, mini sewing kit, and slippers). Wifi and AC both worked great, which was important as temps were over 100F/38C when we were there! Breakfast was simple but filling (pastries, meats/cheeses/breads, cereal, fruit, etc), and we loved the blood orange juice they had.
Nothing was overly fancy, but everything was very comfortable, and very, very accessible. Would stay again for the convenience of the location! It's hard to beat ending your days drinking wine under the Pantheon, then walking not even two blocks back "home"...