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Property Highlights

Free WiFi

Places of Interest:

Piazza San Marco (0.2 miles) Procuratie Vecchie (0.2 miles)
Show map Monaco & Grand Canal

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Newest reviews for Monaco & Grand Canal

  • Essam
      Kuwait
    August 27, 2014

    Location restaurant

    Expensive food and drinks

    8.3

  • Shaikha
      Bahrain
    August 24, 2014

    The Resturant location on the canal. The hotel location

    There was no slipper for the bathroom . There was no body lotion in the bathroom .

    8.8

  • Jerry
      United States of America
    August 24, 2014

    Location and the wonderful eating area out front.

    mosquitos in the room!

    8.3

  • Margaret
      United States of America
    August 22, 2014

    At the reception, the woman informed me about how to access the wifi before I had to ask!

    10

  • Alison
      United Kingdom
    August 20, 2014

    Romantic Modern interior yet retains the traditional exterior Central for attractions Helpful staff Great food Value for money

    Nothing!

    10

  • Qian
      United Kingdom
    August 16, 2014

    The location is very convenient! The facilities are very good in details and staffs are professional, most of them! I was impressed when I order some hot water to the room within very short of time, the pot and the cups were very elegant and clean.

    One of the staff for reception was less patience with my questions when I trying to order a water taxi on the day leave.

    9.2

  • Elias
      Switzerland
    August 15, 2014

    Location is perfect. Staff very helpful and professional. Vaporetto stop right in front of hotel.

    Very small room, very expensive for what it is. Room need refurbishment, are very old and walls need to be refreshed!

    7.5

  • Ken
      Italy
    August 13, 2014

    Friendly staff, perfect location on the canal, beautiful breakfast setting, close proximity to St Marcos square.

    10

  • Marcia
      United States of America
    August 12, 2014

    Felt more like a fancy NYC hotel than what we expected from Venice.

    We had beautiful windows overlooking the Grand Canal but we could not open them due to all the MOSQUITOS!

    10

  • Anonymous
      Canada
    August 11, 2014

    Location Room cleanliness Speed of wifi

    Cost of food in hotel

    8.8

  • Marcy
      United States of America
    July 29, 2014

    The people were very nice and the location was great.

    Paying 9 euros for a diet soft drink and 7 euros for what amounted to two small glasses of ice delivered to the room.

    8.8

  • Marie
      United States of America
    July 27, 2014

    Central location to St Marco Square. Easy to walk around.

    We had a large older room with charm. Even though the bathroom was large. The shower was a bathtub that didn't have a place to hold shower head. So you had to hold it yourself while showering.

    8.8

  • Anonymous
      United Kingdom
    July 24, 2014

    Location and staff were excellent and hotel was quiet at night. We got to see the best firework display ever from the canal side restaurant - fantastic.

    Like all Venice hotels it was expensive

    9.2

  • Michael
      United Kingdom
    June 17, 2014

    Great hotel in a fantastic location, anybody thinking of booking this hotel so book it, you will not be dissappointed.

    8.8

  • Tatiana
      Russia
    June 17, 2014

    Perfect location Nice restaurant right on Grand Canal Vaporetto stop right in front of the hotel (S.Marco Vallaresso stop)

    We could not get a table for dinner in our hotel restaurant

    9.2

  • Anonymous
      United Kingdom
    June 10, 2014

    The main lobby, and the outside terrace

    The competence and attitude of the staff, especially the lady at check- in desk. The air about them as if they were doing us a favour was off- putting even to my very accommodating personality. They were also flustered at the smallest out-of-ordinary request, could not cope with a sudden influx of three people trying to check-in at the same time to their six staff members behind the desk, making phone calls, flapping about like idiots, stapling papers, opening files... One would have thought it was the opening of state parliament... Except the bald tall gentleman wearing spectacles, he was brilliant at handling situations. Promote him fast! Ridiculous, rubbishy and rip-off (the restaurant also overcharged on the breakfast and drinks we had in the bar)

    5

  • Anonymous
      Italy
    May 6, 2014

    Location

    it's barely a 3 star hotel . Breakfast very very cheap.

    4.6

  • Andrew
      United Kingdom
    April 23, 2014

    Wonderful location, supported with good staff and management The breakfasts were truly outstanding Loved having breakfast watching Venice going bye on the water Central location

    7.9

  • Anonymous
      Japan
    April 4, 2014

    Our third stay at this hotel. The same good quality all the time. Location is superb.

    Long line for breakfast. Hot items were short supply and sometimes gone completely. This is the only one complain.

    9.2

  • Gabriel
      Ireland
    April 2, 2014

    location,staff service and friendliness,

    prices

    8.3

  • Patricia
      United States of America
    March 30, 2014

    Proximity to everything Helpful friendly staff

    10

  • Anonymous
      Lebanon
    March 24, 2014

    the location and the restaurant especially sitting outside were excellent. quality of food was excellent.

    rooms are small. staff at front desk/ Concierge, with the exception of 1, were unwilling to volunteer info to help you.

    7.5

  • Anonymous
      United Kingdom
    March 23, 2014

    1)Easy access to all amenities and the Canal Taxis on the doorstep . 2)Staff friendly, helpful and welcoming but not too familiar. 3) Room very quiet and bedding changed everyday was great.

    1) Room was not what I expected - felt out of the "way" but overall, was very comfortable. 2) No quilts. 3) Prices varied each time with same alcoholic drinks.

    8.3

  • Kristin
      United States of America
    March 16, 2014

    Excellent location...right at the water bus stop and San Marco. Beautiful hotel, room truly comfortable, and the staff are very friendly. I was windblown, exhausted (and looking it) off the train from many hours before getting on the water bus, and didn't look nearly as coiffed as many of the guests arriving, but the staff at check in didn't look twice, or treat me any differently. The best hotels (where I stay when I can before/after being in the field), do that, and you have a haven. Make sure you try to get a drink outside on their patio in good weather, as the view is incomparable.

    Breakfast, as others noted, was expensive in comparison with walking two minutes to get somewhere where prices are much less prohibitive.

    9.2

  • A.d.
      United States of America
    March 14, 2014

    Location, atmosphere, amenities.

    Front desk staff on evening of 2/15/2014. Upon registration we were given 1 room key and were encouraged to leave it at the front desk when leaving the hotel. (I suppose that would make it easier should either my wife or myself come back alone.) On the evening of the 15th we returned together to the hotel and were told that the key wasn't in its key box at the hotel desk and the only way that could be was that my wife had failed to turn it over to the hotel earlier. When she explained that she had, in fact, given it to a desk person she was told that that wasn't possible. You see the only way the key would not be there was that my wife had failed to turn it in. I intervened and was told the same thing. 3 different staff rudely said basically the same thing, one even went so far as to tell my wife that she should "go and find the key as there was no way they could be responsible." She left the desk heading for our room only to arrive there and find a gentleman keying our room and entering. Long story but the short of it is the hotel staff had, in the few short minutes before our arrival at the desk asking for our key, given a newly arriving guest our room and key! The 3 staff people just stood there, eyes wide and mouths agape never acknowledging their error or saying a word. I did receive a forced, begrudging apology after speaking with the concierge (same one as the previous night) upon checkout the next morning. The hotel was/is beautiful and you couldn't ask for a better setting. But some of the front desk staff haven't a clue about customer relations, common sense or even how to treat their guests.

    9.2

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