Choose your preferred language. We speak English (US) and 41 other languages.
Via Ghibellina 87, Santa Croce, 50122 Florence, Italy – Show map
Excellent location – rated 9.3/10! (score from 126 reviews)
Rated by guests after their stay at Relais Santa Croce by Baglioni Hotels.
No booking fees • Save money! Best price guarantee — enter dates to see these prices!
1587 properties in Florence
Including hotels, apartments, villas and more.
126 verified reviews
They speak your language!
Relais Santa Croce by Baglioni Hotels's staff speaks: Italian, French, English, German
Booking is safe
When you book with us your details are protected by a secure connection.
Food & Drink
Restaurant, Bar, Breakfast in the Room, Restaurant with Dining Menu, Snack Bar
WiFi is available in all areas and is free of charge.
Private parking is available at a location nearby (reservation is not needed) and costs EUR 35 per day.
Room Service, Car Rental, Shuttle Service (surcharge), 24-Hour Front Desk, Express Check-in/Check-out, Currency Exchange, Ticket Service, Baggage Storage, Concierge Service, Babysitting/Child Services, Laundry, Dry Cleaning, Ironing Service, Meeting/Banquet Facilities, Business Center, Fax/Photocopying, VIP Room Facilities, Honeymoon Suite
Newspapers, Safe, Non-smoking Rooms, Family Rooms, Elevator, Soundproof Rooms, Heating, All Spaces Non-Smoking (public and private), Air Conditioning, Designated Smoking Area
Italian, French, English, German
From 2:00 PM
7:00 AM - 12:00 PM
Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check what conditions apply to your preferred room.
Children and Extra Beds
All children are welcome.
One child under 16 years stays free of charge in an extra bed.
One older child or adult is charged EUR 77 per person per night in an extra bed.
There is no capacity for cribs in the room.
The maximum number of extra beds in a room is 1.
Any type of extra bed or crib is upon request and needs to be confirmed by management.
Additional fees are not calculated automatically in the total cost and will have to be paid for separately during your stay.
Pets are allowed on request. Charges may apply.
Cards accepted at this property
Hover over the cards for more info.
Based on 126 reviews
Value for money
Show reviews from:
Next the Medici Chapel in the historic center of Florence, the Firenze Number Nine is a boutique property with free Wi-Fi in a restricted traffic area.
Score from 1032 reviews Wonderful
Overlooking the central Piazza della Repubblica, Hotel Savoy is halfway between the Uffizi Gallery and Florence Cathedral.
Score from 272 reviews Excellent
In a historic building, Palazzo Alfieri is in the center of Florence. It features free Wi-Fi throughout as well as a terrace.
Score from 643 reviews Excellent
The NH Collection Firenze Porta Rossa is just under a quarter of a mile from the Ponte Vecchio and incorporates the 12th-century Monalda Tower.
Score from 525 reviews Excellent
Staff is very much helpful and polite.
The building is a bit old so the rooms are a bit funny.
Location and staff
This is a fabulous 17th century palazzo - built by one of the Pope's finance ministers. The salons were decorated with frescos and magnificent fireplaces. Everything was top-notch perfect! Very comfortable, luxurious and well-priced.
Bed too firm.
The staff were the main event here. Attentive, friendly and sincere.....genuinely lovely people. We were upgraded. A birthday cake arrived within an hour of the reception staff learning we had a birthday on our arrival day. Superb location in central Florence and yet quiet.
Old museum?! Old hotel, yes Needs renovation and at least new furniture. Interior is soo poor that it even doesn't look like hotel, specialy those funny lamps in corridors. Breakfast selection is 3 star. In general, no more than 3 stars.
Staff were very friendly and helpful. Great location
Everything about the hotel and location was perfect, we got a free upgrade to suite which was a massive bonus, well informed by staff on everything, couldn't of asked for a better hotel and will be back for sure
Had a bit of a problem with heating
The location Simply beautiful hotel
Breakfast is excellent but monotonous, and every day the same, so if you are staying more than one night at the hotel can be boring
Location of the hotel is great, the interior of the hotel in a nice way back you in the history of the city. Very kind personel. I would especially like to thank the friendly Marco at the reception.Thank you for all good information and advices.
- very bad smell in the elevator - very slow WiFi
- location - friendly staff - beautiful old palace
Beautiful palazzio Very helpful staff Quite and private
It was a bit cold in the room.
Service is perfect!
The bathroom door is hard to close (it would help to have a door knob). There is a slight smell form the pipes, probably due to age of the building.
Very professional and friendly personell. Beautiful old mansion. Beautiful common areas.
The staff was very friendly and hotel decor was very luxurious.
Bathroom and toilets where not very clean, shower facilities and water where poor and not hot, no shower caps, heating in the room was not working and we received an electrical heater which we consider dangerous for a hotel.
Location, Architecture, high ceilings, decoration, staff
would like to have a gym room
feeling like a small palace, fantastic romantic breakfast room..great music room to have afternoon tea, making your stay in Florence really special, very good service and friendly staff
I wish the room rate would include breakfast.
The hotel was housed in a very beautiful historical building. The whole atmosphere was just amazing. The room was very comfortable. The hotel staff was very friendly and helpful. We had a great time
The bed was not very comfortable, not up to the 5-star standard, as for me
Location, staff, nice room
My shower was awful-no water pressure. The temperature was stuck on a too warm temperature and I couldn't change it so sleeping was really uncomfortable. I also woke up with bites on my hands and legs in the morning. When I checked out a male concierge asked me how my stay was and when I said "not great" he didn't ask why, just said thank you for feedback! Not what I expected from a near empty 5* hotel in off-season -there were real problems wouldn't have expected from a 1*. Wifi in communal areas was also dreadful.
Concierge Flora was great, friendly and helpful. Nice and peaceful. Stunningly beautiful interior.
The breakfast had poor selection and for a five star/ 400 euros a night should have offered way more !
The staff were amazingly helpful and did a great job of helping us organize our 3 days in Florence !! They are patient and experienced and the hotel is beautiful !! The room was gorgeous ... We enjoyed ever second !!
Mosquitoes. Beggars and illegal vendors The two tier service in many restaurants; the locals and the "tourista", which even included wine options and glasses for serving them.
The historical charm and beauty The overall low sky-line showing off the spectacular buildings.
The wi-fi sucked.
The room was great. The service was impeccable.
We had no complaints would gladly recommend this hotel
The hotel was clean comfortable and in a great location. The staff were friendly and attentive . Alitalia lost our luggage and we found the staff very helpful did all they could to follow up and retrieve it.
What's not to like?
The staff was incredibly attentive and helpful. They spoke perfect English, were quick to help with reservations for sightseeing and restaurants, including making recommendations we wouldn't have even thought of.
The pillows were not so comfortable!
The hotel as a whole was beautiful, it's like living in a mini museum. The location and staff were perfect.
We've negotiated with thousands of hotels to get the very best deals. We call them Secret Deals and they only last for a limited time.
You can get these deals for free by subscribing to our newsletters. You can even choose your favorite destinations to receive personalized deals.
Get started now by entering your email address. We'll instantly send you a link to our Deal Finder!
Don't worry – your email address is safe with us. We'll never share your private information and you can unsubscribe at any time.