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Via Ghibellina 87, Florence Historic Center, 50122 Florence, Italy – Show map
Excellent location – rated 9.2/10! (score from 109 reviews)
Rated by guests after their stay at Relais Santa Croce by Baglioni Hotels.
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1426 properties in Florence
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109 verified reviews
They speak your language!
Relais Santa Croce by Baglioni Hotels's staff speaks: Italian, French, English, German
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Food & Drink
Restaurant, Bar, Breakfast in the Room, Restaurant with Dining Menu, Snack Bar
WiFi is available in all areas and is free of charge.
Private parking is available at a location nearby (reservation is not needed) and costs EUR 35 per day.
Room Service, Car Rental, Shuttle Service (surcharge), 24-Hour Front Desk, Express Check-in/Check-out, Currency Exchange, Ticket Service, Baggage Storage, Concierge Service, Babysitting/Child Services, Laundry, Dry Cleaning, Ironing Service, Meeting/Banquet Facilities, Business Center, Fax/Photocopying, VIP Room Facilities, Honeymoon Suite
Newspapers, Safe, Non-smoking Rooms, Family Rooms, Elevator, Soundproof Rooms, Heating, All Spaces Non-Smoking (public and private), Air Conditioning, Designated Smoking Area
Italian, French, English, German
From 2:00 PM
7:00 AM - 12:00 PM
Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check what conditions apply to your preferred room.
Children and Extra Beds
All children are welcome.
One child under 16 years stays free of charge in an extra bed.
One older child or adult is charged EUR 77 per person per night in an extra bed.
There is no capacity for cribs in the room.
The maximum number of extra beds in a room is 1.
Any type of extra bed or crib is upon request and needs to be confirmed by management.
Additional fees are not calculated automatically in the total cost and will have to be paid for separately during your stay.
Pets are not allowed.
Cards accepted at this property
Hover over the cards for more info.
Based on 109 reviews
Value for money
Show reviews from:
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- location - friendly staff - beautiful old palace
- very bad smell in the elevator - very slow WiFi
Beautiful palazzio Very helpful staff Quite and private
Service is perfect!
It was a bit cold in the room.
Very professional and friendly personell. Beautiful old mansion. Beautiful common areas.
The bathroom door is hard to close (it would help to have a door knob). There is a slight smell form the pipes, probably due to age of the building.
The staff was very friendly and hotel decor was very luxurious.
Location, Architecture, high ceilings, decoration, staff
Bathroom and toilets where not very clean, shower facilities and water where poor and not hot, no shower caps, heating in the room was not working and we received an electrical heater which we consider dangerous for a hotel.
feeling like a small palace, fantastic romantic breakfast room..great music room to have afternoon tea, making your stay in Florence really special, very good service and friendly staff
would like to have a gym room
The hotel was housed in a very beautiful historical building. The whole atmosphere was just amazing. The room was very comfortable. The hotel staff was very friendly and helpful. We had a great time
I wish the room rate would include breakfast.
Location, staff, nice room
The bed was not very comfortable, not up to the 5-star standard, as for me
Concierge Flora was great, friendly and helpful. Nice and peaceful. Stunningly beautiful interior.
My shower was awful-no water pressure. The temperature was stuck on a too warm temperature and I couldn't change it so sleeping was really uncomfortable. I also woke up with bites on my hands and legs in the morning. When I checked out a male concierge asked me how my stay was and when I said "not great" he didn't ask why, just said thank you for feedback! Not what I expected from a near empty 5* hotel in off-season -there were real problems wouldn't have expected from a 1*. Wifi in communal areas was also dreadful.
The staff were amazingly helpful and did a great job of helping us organize our 3 days in Florence !! They are patient and experienced and the hotel is beautiful !! The room was gorgeous ... We enjoyed ever second !!
The breakfast had poor selection and for a five star/ 400 euros a night should have offered way more !
The historical charm and beauty The overall low sky-line showing off the spectacular buildings.
Mosquitoes. Beggars and illegal vendors The two tier service in many restaurants; the locals and the "tourista", which even included wine options and glasses for serving them.
The room was great. The service was impeccable.
The wi-fi sucked.
The hotel was clean comfortable and in a great location. The staff were friendly and attentive . Alitalia lost our luggage and we found the staff very helpful did all they could to follow up and retrieve it.
We had no complaints would gladly recommend this hotel
The staff was incredibly attentive and helpful. They spoke perfect English, were quick to help with reservations for sightseeing and restaurants, including making recommendations we wouldn't have even thought of.
What's not to like?
The hotel as a whole was beautiful, it's like living in a mini museum. The location and staff were perfect.
The pillows were not so comfortable!
Entry area when getting on elevator to go to room is poor. Entrance not on an attractive street. Some areas of hotel are private; felt like an intruder when approaching these areas.
The service is impecable
The staff and service, they could not do enough especially the reception girls. The decor was very fitting as was the furniture in the common areas very homely feeling. ,
Air conditioning very noisy Only tea available in the rooms why no coffee? No trouser press in the room.
We got a free upgrade of our type of room, that make me and my friends very surprised. The hotel have a very warm reception. The person used map to show us the most valuable way to visit this city and also give us so many useful advices.
Just have only one defect. Although there r many different lightings in the room, still feel a little bit dark.
History of the hotel Plus tideness Of bedrooms plus calmness public areas very cooperating personel many Thanks to All
In the shower it needs HANDS GRIB TO SAFEGURD GUESTS FROM SLIPPING
Very bad facilities even they couldn't print the receipt when we checked out cause the computer system problems! We were bitten by the bugs in room in the winter !
The atmosphere was fantastic and the place was so welcoming
They have difficulty processing my payments with so many preauthorization and duplicated transactions
Excellent experience throughout our stay
To Roberto and the team; thank you for a fantastic stay!
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