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Hotel Napoléon
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7.8
Top
Based on
112
reviews
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Show scores of: |
Individual guest reviews
Reviews are ordered by language and date with a maximum of 25 reviews
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Anonymous
Young couple
United Kingdom
June 28, 2009
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I do not think this hotel should be classed as a 4 star hotel. From our experience of staying in this hotel I would say it was a 2 star hotel. |
5 |
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David
Family with young children
son servera,
Spain
June 10, 2009
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The staff and 'can do' attitude. I spend around 180 nights a year in hotels all over the world and found their approach refreshing and genuine. Nothing was too much trouble for any staff member. Thank you. Road noise could be a problem for some. Some families (like us) might struggle with the traffic when walking to the city. The pavements are typically Italian, narrow and road users and are little insensitive to pedestrians. Although even with this in mind we would still choose to stay at this hotel again. A short taxi fare is the best way to see the city at night. |
10 |
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Carol
With friends
Camanche,
United States of America
May 22, 2009
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This is a very nice hotel in Lucca. It was very easy to find and is in a central location for visiting other towns also. It advertised that it has air conditioning, but when we were there May15-17th, 2009 it was not turned on, as was the case with other hotels in Italy & France. The temperature turned hot, in the 90's. We had to have windows open without screens..then ended up with bug bites! |
9 |
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Robert
With friends
East Horrington,
United Kingdom
May 17, 2009
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Comfortable and very coveiniantly situated for easy pedestrian access to the city of Lucca. Staff most helpful. The hotel also has good parking. |
8 |
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John
Family with older children
Bridgwater,
United Kingdom
April 18, 2009
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My wife and I have stayed several times and we chose the Hotel to give our grandchildren and their father,our son, their first holiday in Italy - they loved the Hotel especially the breakfast choice of food we all made the most of our almost hourlong breakfasts. |
10 |
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Anonymous
Solo traveller
United Kingdom
February 9, 2009
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The bed was very hard and the wirless connection in my room was very low |
8 |
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Susan
Mature couple
Stanley, Ilkeston,
United Kingdom
October 30, 2008
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Easy to find when travelling from Pisa by car, well located and with a spacious car park. Bedroom good quality. Breakfast had an excellent choice and the quality was good. The hotel is very good value for money. The staff are friendly and helpful. The hotel is next door to a 24hr cafe. This is convenient but it is noisy during the night and so the window/shutters need to be kept closed if you have a room overlooking it. |
10 |
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Georgios
Young couple
ATHENS,
Greece
October 28, 2008
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Walking distance to town.Closed car garage at a low price.Very friendly and helpful staff that spoke good english. Modern room interior. Free Wi-Fi internet in rooms. Good breakfast. |
10 |
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Anonymous
Mature couple
Israel
October 24, 2008
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location near to center 15 min easy walk free parking free wifi outside room not clean/ on main road very noisy all night/mosquitos all around/ no more then 3star hotel! |
6 |
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Edmund
Mature couple
SAN DIEGO, CALIFORNIA,
United States of America
October 2, 2008
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Great room and hotel location |
8 |
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James
Solo traveller
Harwichport,
United States of America
September 23, 2008
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This hotel was dirty and very noisy |
3 |
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Christine
Mature couple
Alnwick, Northumberland,
United Kingdom
September 9, 2008
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Air conditioning system very poor, virtually useless. Bedroom adequate but on small side. Bathroom small, shower head fixed in middle of bath and approx 1 foot above bath so unable to have a normal shower!! Decoration/ carpets in corridors "tired".Hotel location next to 4 lane road, opening windows at night to compensate for poor air conditioning meant loud traffic noise until early hours |
7 |
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Linda
Mature couple
sowerby bridge,
United Kingdom
August 19, 2008
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The staff were really helpful and friendly throughout our stay, the most helpful I have ever ex[erienced! The hotel is 5 - 10 miutes walk from old town of Lucca which was very convenient even more so if you book one of the free bikes available. What a good idea that is. The hotel is also easy to find. Bar prices were expensive. |
7.5 |
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Louis
Family with young children
Paisley,
United Kingdom
August 13, 2008
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We liked the proximity to Lucca itself. We also had relatives in both Barga and Viareggio and also some business tyo attend. Your hotel was just right for access to all we had to do. We could find nio faults that would stop us coming back. |
10 |
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Anonymous
Young couple
Germany
August 6, 2008
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Extremely friendly and helpful staff - nothing too much trouble. The use of the hotel bicycles was also a plus! |
8.5 |
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Keith
Solo traveller
Maidenhead,
United Kingdom
August 4, 2008
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Air conditioning in the rooms is very poor and definitely needs to be upgraded. For a 4 star hotel, this was very disappointing. |
7 |
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Martin
Family with older children
Ta' Xbiex,
Malta
July 23, 2008
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air conditioner not working properly, might as well have been switched off. def need new air conditioners |
6 |
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Anonymous
Family with older children
United States of America
July 19, 2008
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Friendly English speaking staff. Excellent housekeeping service, room was very clean every day. Breakfast was good, more choices than typical continental breakfast. Short walk (15 min.) to Lucca city walls and train station. Small complaint: AC could have been a degree or two cooler for better comfort. |
8.5 |
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Laszlo
Mature couple
Budapest,
Hungary
July 15, 2008
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good parking possibily the size of the room, nylon bag on the ceiling /on smoke sensor or air conditioning?/ poor air condition |
5 |
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Rod
Mature couple
Worcester,
United Kingdom
July 5, 2008
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Friendly staff, who recommended good local restaurants with discounts Noise from road traffic |
8.5 |
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Anonymous
Family with older children
Malta
June 30, 2008
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Concierge was extremely helpful without expecting tips and with 24/7 service Definately not a 4* hotel by any standard. A/c useless, wifi too weak & slow to be usable (had to leave room & stay near router each time), toiletries never replaced, most of staff was charming but a few were really nasty, b'fast pre-prepared! (eg. eggs) yuck!, toaster hopless, stained carpet, broken elec.outlets, most don't work when light is off (eg. for charging batteries at night), small lift. |
4 |
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John
Mature couple
Media,
United States of America
June 15, 2008
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Spacious room, convenient location, parking, breakfast was good, staff was helpful and pleasant Hotel is on busy, noisy street. Try to get room facing away from the street. Wi-Fi Internet reception was terrible. |
7.5 |
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Robert
Mature couple
Edmonton,
Canada
May 31, 2008
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location and the very warm reception |
10 |
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Anonymous
Family with older children
United States of America
May 28, 2008
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Hotel staff was helpful with providing directions and suggestions for sightseeing. Rooms were modest, but comfortable and clean. Air conditioning is only active during the summer (June and later, according to the manager). We stayed here on a warm day in May and the rooms were uncomfortably warm. Also, rooms on the front of the hotel had a lot of traffic noise most of the night. |
8.5 |
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Deirdre
Mature couple
Abbotsford, Sydney,
Australia
May 25, 2008
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The staff were very friendly and helpful despite some of them having limited English and we had limited Italian. The breakfast had good variety with great coffee and fresh fruit salad every day. The bed was comfortable. The room was very warm and we could not use the airconditioning as it was not switched on centrally. We were told this was because it was not yet summer and they would not switch it on unless enough guests asked for it. This meant we had to keep the window open and this looked out onto a noisy road. The bathroom was lovely except for an enormous crack through the marble basin/vanity. |
6.5 |
The guest reviews express the personal opinions of Booking.com customers who filled out a questionaire after their stay at the hotel. These opinions do not necessarily represent the views of Booking.com.
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