Hotel Napoléon

Buena atención y amable

Pedi un cuarto triple pero una de las camas era un sofa cama no muy confortable

indiscutiblemente el desayuno. Abundante, variado y apetitoso.El trato del personal de recepción exquisito.

Algunas instalaciones muy viejas. El baño de nuestra habitación no tenía mampara de ducha (imposible no inundar el suelo). Necesitaría una remodelación a fondo.

Es facil localizarlo cuando viajas en coche.El personal de recepció es muy amable y resolvio eficazmente el cambio de habitación que pedimos ya que la que nos habian asignado era muy ruidosa.

Su situación en una calle con muchísimo tráfico, de hecho es practicamente una carretera nacional. Ademas al lado del hotel hay un bar que provoca mucho ruido por la noche.

It was very handy to the walled town, the staff were friendly and the breakfast was excellent.

Our room was excessively noisy and the complimentary push bikes were not well maintained.

Very good location, the rooms with balcony, very nice staff .

The breakfast could be better considering a 4* hotel, but, that it's a problem of almost all the hotels in Italy.

We liked especially the kindness of the staff and the room were neat and comfortable. Room were much cheaper than mentioned on the pricelist in the rooms. Breakfast was included and was ok ; the buffet contained italian and foreign breakfast. The hall - bar and staircase were beautiful.

The hotel is situated at a very noisy boulevard. Luckily the rooms were aircondioned so you could leave the windows closed. The foottrip to the citycentre was not that nice.

The staff were amazing. Even drove us to the train station for free as we couldn't get a taxi. Now that's service!!!

The helpfulness of the staff, their excellence of the English language making our holiday more enjoyable. The staff went out of their way to make our stay as perfect as possible. Only 10 minute walk from the walls of Lucca.

Very easy to find from the autostrade. Ideally placed to walk into Lucca. Friendly, helpful staff. Free parking.

no - everything was great!

the staff were fantastic, helpful and very welcoming to our fsmily, free bikes were great

the bath leaked

The staff at the Napoleon are first class.Very helpful,with lots of good,local knowledge to help the visitor.Parking is good,and the garage system is excellent if you want to lock your car up.Breakfast is good,with plenty of choice.Very close to Lucca town centre.

For 2 out of 3 nights the air conditioning did not work,and the rooms were 30c.The system is old and needs an upgrade.The staff did their best in very hot circumstances to be helpful,but were unable to get the system repaired.Hotel need a serious upgrade,carpets are worn,plaster cracks in walls,needs painting.

Location

Design old style

The staff and 'can do' attitude. I spend around 180 nights a year in hotels all over the world and found their approach refreshing and genuine. Nothing was too much trouble for any staff member. Thank you.

Road noise could be a problem for some. Some families (like us) might struggle with the traffic when walking to the city. The pavements are typically Italian, narrow and road users and are little insensitive to pedestrians. Although even with this in mind we would still choose to stay at this hotel again. A short taxi fare is the best way to see the city at night.