Novotel Genova Ovest

Staff was good and helpfull

Wi-fi in 4 star hotel should be included. You get 20 minutes free internet in the lobby and wi-fi is handled by vodafone, over credit cards. Comfort, quality of the room could be better. AC did not work, so we had window opened every morning by room steward; Parking system is a pain as well. Every time you want to leave hotel you have to validate the ticket, and after midnight parking is closed, so you need to get out of the car, walk to reception just to get it opened...and then you get charged 14 euros a night

Very helpful staff. Spacious and clean room. Very comfortable bed. Healthy breakfast.

Location in red light district and on top of major traffic interchange.

Parking facilities

The hotel was comfortable and the rooms were clean and spacious. The service at the reception and the bar were up to standard.... but that's all

There were many negative points about this hotel. First, the location is bad. There are no alternative restaurants within walking distance and there's nothing nearby to see except traffic. The quality of the breakfast (not included in the exorbitant $300/night price) was terrible. The restaurant service was extremely slow. The internet (at a $22 surcharge) was a ripoff and worked at a snail's pace. All in all, I chose this restaurant from internet information so I am partly to blame. I would never go there again.

Very helpful and friendly receptionist - a young male with a good sense of humour and plenty of good advice about where to go in Genoa.

The facilities were good and the hotel was good in its location for the ship cruises as it was within close proximity to the shipping docks.

The room had a nice view over the harbour. It was in a good location and was a reasonable price.

The parking fee was totally unreasonable forcing me to find an alternative.

Very good position for the ferry port. Very comfortable clean rooms. Small outside pool but changing room was very dirty. Nice restaurant but pricey.

The hotel normal, but not 4 stars, a bath demands repair, huge not convenient pillows, in a room is stuffy. Bad area for hotel .

The room was comfortable and large.The parking was secure.

Paying for thr parking

The hotel is really modern and it gives you options for fun and for eating. You can use two iMac for entering in the Internet (although, when I was there, one of them was not functioning).

We were highly dissapointed! The location of the hotel is terrible, in noisy, industrial neighbourhood, the hotel itself is maybe ok, but if you book a king size superior room and what you get is barely queen size bed in a tiny room, with extra fold out sofa, you really can't give it high ratings. The view we had was owful... Breakfast buffet choice and service poor... Swimming pool? Simply grose! Bathroom stunk, had big ring of mold around bathtub, someones hair on the floor, towels, on pillow case. When we arrived, there was a plastic cup full of rubbish on the bedside table and a pretzel under the bad! Overall very bad, we (us and our friends) cancelled the rest of our stay and left.

Parking is expensive and parking spaces are small; swimming pool works only from 12:00 to 20:00 making it useless as there are better things to do in the city. Elevators are too slow and too small.