the massage had to be booked in advance to reserve a block of time, but with so many options, the customer should be able to choose the type of massage they want the day of. the massage team we had was pushy, and would not allow us to choose, only allowing us one type and limited 50 minutes of massage time. for a place that is a spa with tons of options, the massage/service side was extremely weak.
front desk staff was amazing, especially silvia who made our stay very enjoyable.
spa amenties were incredible (just look at them) and there are four different rooms with different temperatures and humidities.
room was modern rustic, very comfortable to stay in.
wifi is incredible inside the room it's probably the best i've had in all of italy. they have individual wifi for each room that you stay in.
It's a great place to unwind and relax.