Novotel Firenze Nord Aeroporto    

Stayed because of advertised shuttle to city center. Bad! Shuttle only runs in morning and evening - no service mid day and reservations must be made for specific time. Gave up prepaid tickets in Florence - too much of a hassle. Food service slow and food was cold when delivered. WiFi was spotty and poor. Probably ok for business but for tourists, it is not good.

Rooms need renovations.Elevators are small and at the time of my visit onlz one worked so we have to wait for a long time.

Location - close to the airport

Hotel would require renovation and maintenance. Poor airconditioning, lot of noise coming from outside when window open.

Pasta in restaurant was excellent.

Was disappointed in their shuttle service. Said in it didn't start till 8:00 but didn't explain that they wouldn't pick up at train station till 6:00 at night. Cost 2 taxi trips. 1 to hotel and 1 to airport. Should have stayed in town and they would have had only 1 taxi ride.

staff and convenience to airport

Bathtub--you need to make available rubber mats for people to stand on when they shower. Restaurant--I think your prices are loftier than they should be, especially since there is nowhere else to dine located near the hotel.

the atmosphere of the hotel is nice

price is bit high

clean hotel with friendly staff

hotel rooms not updated enough for a 4**** hotel, no in room entertainment.

very clean, pretty, comfortable, close to airport. Friendly staff. Food is excellent (breakfast, lunch, diner). I recommend it to anybody, either for business or pleasure. Internet works very well. Perfect for business due to plently of meeting rooms.

overall good accomodations, good access to airport for early departure

Shuttle service from and to city is excellent.Breakfast was good.Game consoles and internet access in lobby is a big plus. Children enjoy them a lot.Front office staff is friendly and helpful. Restaurant is good and had desent menu selection.There was tea/coffee maker in the room. McDonalds and a few shopping outlets are nearby hotel.

Carpet in the room and bed linen were stained.The free wi-fi in the room did not work for 2 out 3 days, but access in the lobby continued.

food very poor and WAY overpriced.................13 euros for a bowl of pasta with a hint of sausage and a very boring sauce!

Predictable quality

Restaurant was very good for a airport hotel Front desk was helpful and spoke good English

The bed was terrible very inexpensive and lumpy mattress The cab fare to the airport which was 3 KM away was 20 euro"s because they had to cross a city limit from one to another ... ridiculous answer but true

The hotel have free shuttle bus to the center of the city. Nice rooms, good services and staff.

24 hour staff and closeness to airport made it ideal fo an early departure.

The restaruant was overlit and and overpriced. Advertised airport shuttle, but it only ran at a few specific times.

The staff. Marco was one of the best and most professional managers we have ever worked with at any hotel. The Hotel Excel in Rome should take notes from him as he is personable, knowledgable, and a gentleman to work with. The pricing was excellent as was the breakfast buffet. We stayed here as it had free parking for our rented vehicle and the shuttle took us to and from the center of Florence each day.

The only thing is the shuttle as it only had an 8pm return and most restaurants open at 7:30 so we needed a taxi to get back to the hotel. They need a late taxi such as 11pm.

Kind cooperation of front desk (Mr. Marco)

No answer on telephone call in midnight (01:30 AM)

The room was very comfortable and well-appointed. The staff were friendly, professional and helpful. The location is convenient to the Florence airport, which is why we chose to stay there. The food in the restaurant was very good.

stayed in the hotel simply due to proximity to airport for 1 night

Location

They only had two computers for the customers and one was down. No shuttle service for early flights.

Staff was really excellent, everything we asked for they did-help with boarding ticket, early wake up call, early taxi. Also a good dinner at their restaurant.

Convenience to the airport

Airport travellers are often not on "italian" meal time schedule and the lack of any alternative was a major drawback

Garage very dusty and not clean. No elevator from garage to reception. Very very used hotel. Urgent renovation needed

Excellent for traveling with kids, the hotel has very good amenities for kids( Pool, free X-box, computers, etc) my kids were very happy. A little far away from the city but there is a free shuttle to the city. Staff were friendly.

since is far from the city I would like to have more rides schedule, specially around nono time.

The hotel was comfortable and very kid-friendly. The staff went above and beyond in their service to customers. We would most definitely stay there again!