Staff service not very attentive, not very helpful, never apologise.
Firstly, we had to move room due to insects. I found around 100 fire ants (may be more) in the room 203 on the carpet. It was after housekeeping cleaning service in the afternoon. First seen, we couldn't believe there were ants in the Four Star Deluxe hotel that previous review was excellent so we booked this hotel. We took picture/video and told reception straightaway. After sometime one of housekeeping person came to check and noticed that there were fire ants. Hence we had to move room to another but obviously we did not feel comfortable because we were staying in the hotel with full of ants. None of hotel staff apologised until we check out.
Secondly, our room was on the street view but we couldn't sleep easily due to street noisy.
Thirdly, breakfast was ok but we need to find place to sit ourselves because only two waiting staffs were working, no clean table, and even cleared our table when we came back from buffet.
Finally, I still believe that I left one of my stuff in the hotel but email back saying that 'we don't find any'. My suggestion: Please Avoid this hotel.
Could be location but very noisy during the night.